IBM N2800e manual Click NetVista thin client

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Only the Operations Utility methods of updating in Table 1 on page 15 allow you to update multiple workstations at a time. The other methods of flash recovery in Table 1 on page 15 allow you to perform flash recovery to one workstation at a time. For more information on recovering or updating CompactFlash cards with the TCM Operations Utility, refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2812). This information is available at the following URL:

http://www.ibm.com/nc/pubs

.

There are two ways to install the Service and Operations Utilities:

1.Installing the utilities from the NetVista Thin Client Utilities CD

2.Downloading the utilities from the NetVista Thin Client website

Installing the utilities from the NetVista Thin Client Utilities CD

To install the Service and Operations Utilities from the NetVista Thin Client Utilities CD, insert the CD into your server’s CD-ROM drive. The IBM NetVista Thin Client Utilities menu starts automatically.

Note: If the Thin Client Utilities menu does not start automatically, you can run the install.bat file from the root directory of the CD.

To install the Operations Utility, click Install NetVista Thin Client Manager

Operations Utility.

To install the Service Utility, click Install NetVista Thin Client Express Service

Utility.

Downloading the utilities from the NetVista Thin Client web site

To download the Service and Operations Utilities from the IBM Thin Client web site, you need to set up an update server. This update server must meet the following requirements:

vReliable access to the Internet

vRuns File Transfer Protocol (FTP) or Hypertext Transfer Protocol (HTTP)

vAccessible by workstations through a high-speed TCP/IP (Transmission Control Protocol/Internet Protocol) connection (for example, a LAN)

vSufficient space for the download files

After you have set up an update server, follow these steps to download the Service and Operations Utilities from the IBM Thin Client web site:

Note: The Thin Client Express Service Utility, Thin Client Manager Operations Utility, and Readme files for each utility are available from this Internet site.

1.From the server that you want to install the utilities on, open an Internet browser and go to the following URL: http://www.ibm.com/pc/support

2.Click NetVista.

3.Click NetVista thin client.

4.From the left column of links, click Hot news.

5.Click NetVista Thin Client Express - Service and Operations Utilities.

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Contents N2800e Thin Client Express Reference September Page N2800e Thin Client Express Reference September Page Contents Glossary of abbreviations Safety notices Handling static-sensitive devices Who should read this book How to send your commentsAbout this book Information available on the World Wide WebViii Understanding your NetVista Thin Client Express Page Standard hardware Hardware connectorsLearning about the hardware Upgrading hardware features Monitor specificationsPower consumption Communication hardwareLearning about the hardware Page Unpacking your hardware Setting up the hardwareInstalling options Selecting the voltage for your locationInstalling the support base Connecting your hardwareStartup sequence Page Configuring the N2800e Thin Client Express Using the Setup Utility to configure the workstationUsing the Configuration Tool to configure the workstation Configuring the N2800e Thin Client Express Page Copyright IBM Corp Click NetVista thin client Page Page Managing your Thin Client Express remotely Page Preparing the workstation for PPP dialer configuration Prerequisites for using PPP dial accessConfiguring a workstation for PPP dialer PPP dialer for Thin Client Express workstationsConfiguring initial modem settings for PPP dialer access Learning about the NC dialer window Maintaining and reconfiguring PPP dialer parametersStarting the PPP dialer Using the PPP dialer to access flash images Troubleshooting PPP dialer problemsPerforming a software update on a workstation Altering the flash image of a workstationRecovering the flash image of a workstation Click Configure Software Update Server AccessEnabling peer flash recovery on a workstation Recovering the image on the peer-booted workstation Disabling peer flash recovery on a workstation NS/flashbase/x86/kernel.2200 Startup Visible Resolving hardware problemsVerifying hardware problems Visible hardware failure Hardware problem indications Where to find informationSymptom What you should do Logic Unit Symptom What you should do MouseAudio beep sequences Symptom What you should do System LED Memory errorVideo memory error LED indicationsError codes and text messages Monitor LEDNon-volatile memory messages Nvram NSB11xxx Battery messages NSB01xxxMain memory messages NSB10xxx Audio messages NSB21xxxCompactFlash card messages NSB51xxx Error code Error message What you should doUSB messages NSB4xxxx Ethernet messages NSB62xxxNetwork communication messages NSB8xxxx Bootp messages NSB72xxxBoot file server messages NSB83xxx Tftp messages NSB81xxxSubnet mask messages NSB86xxx Gateway messages NSB84xxxClient IP address messages NSB85xxx IP address messages NSB87xxxAppendix A. Replacing hardware parts Replacing the N2800e Thin Client Express CompactFlash cardKeyboards Replacing parts other than the N2800e CompactFlash cardMemory Voltage Selection Plug Receptacle Country Part number Returning hardware parts Reassembling the thin client Appendix B. Hardware maintenance proceduresRemoving the logic unit to install parts Installing an optional PCI card Replacing a CompactFlash cardExchanging the lithium battery Exchanging the memoryRemoving the power supply Installing the power supply Page Selecting the voltage for your location Page Appendix D. Recovering the boot block image Creating a recovery CompactFlash cardRecovering the flash image Appendix E. Choosing a flash file BOM file Languages supportedPage Appendix F. Monitor specifications Page Pin Signal Appendix G. Connector pin informationPin Signal Signal Direction Pin # Voltage+5V dc Pin Name FunctionPin # Direction Description Copyright IBM Corp Environmental Design Product Recycling and DisposalFederal Communications Commission FCC Statement TrademarksElectronic Emission Notices Industry Canada Compliance Statement Glossary of abbreviations Page Index N2800e understanding Please tell us how we can improve this book Readers’ Comments We’d Like to Hear from YouHow satisfied are you that the information in this book is Readers’ Comments We’d Like to Hear from You Page SA23-2808-00