IBM N2800e manual Appendix A. Replacing hardware parts

Page 51

Appendix A. Replacing hardware parts

You can order IBM replacement parts for the thin client. Contact IBM or your reseller to order warranty parts and non-warranty parts. IBM provides warranty service without charge for parts during the warranty period on an exchange basis only.

To replace a logic unit, the customer must transfer features, such as memory DIMMs, CompactFlash cards, and any optional PCI adapter cards to the replacement assembly. If customers do not transfer their features, the replacement units cannot operate properly. See “Safety notices” on page v for information about handling Customer Replaceable Unit (CRU) parts.

IBM delivers CRUs to the customers for exchange, and customers return defective parts to IBM under the basic service offering. Customers should return all defective logic units without the cover set, CompactFlash card, support base or memory DIMMs (see “Returning hardware parts” on page 44 for more information). For upgraded service offerings, a service representative delivers replacement parts, transfers features, and returns defective parts to IBM.

See “Resolving hardware problems” on page 31 to determine whether or not it is necessary to replace the thin client logic unit or any other parts.

Replacing the N2800e Thin Client Express CompactFlash card

IBM replaces a defective logic unit drawer as a complete assembly. This assembly does not include the N2800e Thin Client Express CompactFlash card. Refer to Table 9 to determine the correct CompactFlash card to order for your language preference. Warranty service terms and conditions by country apply.

Table 9. Thin Client Express logic units

Description

Model

Part number

 

 

 

CompactFlash cards for N2800e (Model Cxx)

 

 

 

 

CompactFlash Card for Model Cxx

CUS (US English), CAP (Asia

31L5281

 

Pacific), CLS (LA Spanish), CCF

 

 

(Canadian French), CBP (Brazilian

 

 

Portuguese)

 

 

 

 

CompactFlash Card for Model Cxx

CUI (US English ISO 9995), CUK

31L5282

 

(UK English), CEU (European),

 

 

CGE (German), CFR (French), CSW

 

 

(Swedish/Finnish), CDK (Danish),

 

 

CNO (Norwegian), CND (Dutch)

 

 

 

 

CompactFlash Card for Model Cxx

CIL (Icelandic), CSG (Swiss

31L5283

 

German/French/Italian), CIT

 

 

(Italian), CLE (Luxembourg), CSP

 

 

(Spanish), CBE (Belgian

 

 

Dutch/English), CPO (Portuguese)

 

 

 

 

© Copyright IBM Corp. 2000

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Contents N2800e Thin Client Express Reference September Page N2800e Thin Client Express Reference September Page Contents Glossary of abbreviations Safety notices Handling static-sensitive devices Information available on the World Wide Web How to send your commentsAbout this book Who should read this bookViii Understanding your NetVista Thin Client Express Page Hardware connectors Learning about the hardwareStandard hardware Communication hardware Monitor specificationsPower consumption Upgrading hardware featuresLearning about the hardware Page Selecting the voltage for your location Setting up the hardwareInstalling options Unpacking your hardwareConnecting your hardware Installing the support baseStartup sequence Page Using the Setup Utility to configure the workstation Configuring the N2800e Thin Client ExpressUsing the Configuration Tool to configure the workstation Configuring the N2800e Thin Client Express Page Copyright IBM Corp Click NetVista thin client Page Page Managing your Thin Client Express remotely Page PPP dialer for Thin Client Express workstations Prerequisites for using PPP dial accessConfiguring a workstation for PPP dialer Preparing the workstation for PPP dialer configurationConfiguring initial modem settings for PPP dialer access Maintaining and reconfiguring PPP dialer parameters Starting the PPP dialerLearning about the NC dialer window Troubleshooting PPP dialer problems Using the PPP dialer to access flash imagesAltering the flash image of a workstation Performing a software update on a workstationClick Configure Software Update Server Access Recovering the flash image of a workstationEnabling peer flash recovery on a workstation Recovering the image on the peer-booted workstation Disabling peer flash recovery on a workstation NS/flashbase/x86/kernel.2200 Resolving hardware problems Verifying hardware problemsStartup Visible Hardware problem indications Where to find information Symptom What you should do Logic UnitVisible hardware failure Mouse Symptom What you should doAudio beep sequences LED indications Memory errorVideo memory error Symptom What you should do System LEDMonitor LED Error codes and text messagesAudio messages NSB21xxx Battery messages NSB01xxxMain memory messages NSB10xxx Non-volatile memory messages Nvram NSB11xxxEthernet messages NSB62xxx Error code Error message What you should doUSB messages NSB4xxxx CompactFlash card messages NSB51xxxTftp messages NSB81xxx Bootp messages NSB72xxxBoot file server messages NSB83xxx Network communication messages NSB8xxxxIP address messages NSB87xxx Gateway messages NSB84xxxClient IP address messages NSB85xxx Subnet mask messages NSB86xxxReplacing the N2800e Thin Client Express CompactFlash card Appendix A. Replacing hardware partsReplacing parts other than the N2800e CompactFlash card MemoryKeyboards Voltage Selection Plug Receptacle Country Part number Returning hardware parts Appendix B. Hardware maintenance procedures Removing the logic unit to install partsReassembling the thin client Replacing a CompactFlash card Installing an optional PCI cardExchanging the memory Exchanging the lithium batteryRemoving the power supply Installing the power supply Page Selecting the voltage for your location Page Creating a recovery CompactFlash card Appendix D. Recovering the boot block imageRecovering the flash image BOM file Languages supported Appendix E. Choosing a flash filePage Appendix F. Monitor specifications Page Appendix G. Connector pin information Pin Signal Signal DirectionPin Signal Pin Name Function Pin # Direction DescriptionPin # Voltage+5V dc Copyright IBM Corp Product Recycling and Disposal Environmental DesignTrademarks Electronic Emission NoticesFederal Communications Commission FCC Statement Industry Canada Compliance Statement Glossary of abbreviations Page Index N2800e understanding Readers’ Comments We’d Like to Hear from You How satisfied are you that the information in this book isPlease tell us how we can improve this book Readers’ Comments We’d Like to Hear from You Page SA23-2808-00
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