IBM N2800e manual Resolving hardware problems, Verifying hardware problems, Startup Visible

Page 41

Resolving hardware problems

This section provides information on verifying and resolving hardware problems.

If you cannot identify a hardware problem, you can request technical service and support by contacting IBM. You need to provide the machine type, model, and serial number of your NetVista thin client.

You can obtain additional service and support information at the following URL:

http://www.ibm.com/nc/support

Notes:

1.If your NetVista thin client is under warranty or a maintenance contract, contact IBM Service and Support to obtain a customer-replaceable unit (CRU). Refer to IBM Network Station Hardware Warranty - Type 8363 and Type 8364 (SA23-2802) for more information.

2.To resolve software errors, follow the instructions on the error message. For more information, contact IBM Service and Support.

3.Refer to the documentation for your monitor, PCI devices, serial devices, and USB devices for detailed information on resolving hardware problems that are associated with these devices.

Verifying hardware problems

Table 2 identifies possible hardware problem indications that can occur with the NetVista thin client during its startup sequence (see “Startup sequence” on page 9), or during normal operation.

Table 2. Hardware problem indications

Startup

Visible

LED

Audio beep

Error codes and

Checkpoints

hardware

indications

sequences

text messages

 

failure

(system LED)

 

(NSBxxxx)

 

 

 

 

 

Power on

X

X

X

 

 

 

 

 

 

Monitor

X

 

 

X

initialization

 

 

 

 

 

 

 

 

 

Keyboard

X

 

 

X

initialization

 

 

 

 

 

 

 

 

 

Welcome screen

X

 

 

X

 

 

 

 

 

If you experience any hardware problem indications, you need to verify that an easily avoidable problem is not causing the hardware problem indication. Record any hardware problem indications and a description of the problem, and then proceed with the instructions below.

These instructions ensure that you start resolving any hardware problems by resetting the power to your hardware.

To determine the cause of NetVista thin client hardware problems, follow these steps to reset the power to your hardware:

__ 1. Power off the NetVista thin client.

© Copyright IBM Corp. 2000

31

Image 41
Contents N2800e Thin Client Express Reference September Page N2800e Thin Client Express Reference September Page Contents Glossary of abbreviations Safety notices Handling static-sensitive devices About this book How to send your commentsWho should read this book Information available on the World Wide WebViii Understanding your NetVista Thin Client Express Page Standard hardware Hardware connectorsLearning about the hardware Power consumption Monitor specificationsUpgrading hardware features Communication hardwareLearning about the hardware Page Installing options Setting up the hardwareUnpacking your hardware Selecting the voltage for your locationConnecting your hardware Installing the support baseStartup sequence Page Using the Setup Utility to configure the workstation Configuring the N2800e Thin Client ExpressUsing the Configuration Tool to configure the workstation Configuring the N2800e Thin Client Express Page Copyright IBM Corp Click NetVista thin client Page Page Managing your Thin Client Express remotely Page Configuring a workstation for PPP dialer Prerequisites for using PPP dial accessPreparing the workstation for PPP dialer configuration PPP dialer for Thin Client Express workstationsConfiguring initial modem settings for PPP dialer access Learning about the NC dialer window Maintaining and reconfiguring PPP dialer parametersStarting the PPP dialer Troubleshooting PPP dialer problems Using the PPP dialer to access flash imagesAltering the flash image of a workstation Performing a software update on a workstationClick Configure Software Update Server Access Recovering the flash image of a workstationEnabling peer flash recovery on a workstation Recovering the image on the peer-booted workstation Disabling peer flash recovery on a workstation NS/flashbase/x86/kernel.2200 Startup Visible Resolving hardware problemsVerifying hardware problems Visible hardware failure Hardware problem indications Where to find informationSymptom What you should do Logic Unit Mouse Symptom What you should doAudio beep sequences Video memory error Memory errorSymptom What you should do System LED LED indicationsMonitor LED Error codes and text messagesMain memory messages NSB10xxx Battery messages NSB01xxxNon-volatile memory messages Nvram NSB11xxx Audio messages NSB21xxxUSB messages NSB4xxxx Error code Error message What you should doCompactFlash card messages NSB51xxx Ethernet messages NSB62xxxBoot file server messages NSB83xxx Bootp messages NSB72xxxNetwork communication messages NSB8xxxx Tftp messages NSB81xxxClient IP address messages NSB85xxx Gateway messages NSB84xxxSubnet mask messages NSB86xxx IP address messages NSB87xxxReplacing the N2800e Thin Client Express CompactFlash card Appendix A. Replacing hardware partsKeyboards Replacing parts other than the N2800e CompactFlash cardMemory Voltage Selection Plug Receptacle Country Part number Returning hardware parts Reassembling the thin client Appendix B. Hardware maintenance proceduresRemoving the logic unit to install parts Replacing a CompactFlash card Installing an optional PCI cardExchanging the memory Exchanging the lithium batteryRemoving the power supply Installing the power supply Page Selecting the voltage for your location Page Creating a recovery CompactFlash card Appendix D. Recovering the boot block imageRecovering the flash image BOM file Languages supported Appendix E. Choosing a flash filePage Appendix F. Monitor specifications Page Pin Signal Appendix G. Connector pin informationPin Signal Signal Direction Pin # Voltage+5V dc Pin Name FunctionPin # Direction Description Copyright IBM Corp Product Recycling and Disposal Environmental DesignFederal Communications Commission FCC Statement TrademarksElectronic Emission Notices Industry Canada Compliance Statement Glossary of abbreviations Page Index N2800e understanding Please tell us how we can improve this book Readers’ Comments We’d Like to Hear from YouHow satisfied are you that the information in this book is Readers’ Comments We’d Like to Hear from You Page SA23-2808-00