IBM N2800e manual Resolving hardware problems, Verifying hardware problems, Startup Visible

Resolving hardware problems

This section provides information on verifying and resolving hardware problems.

If you cannot identify a hardware problem, you can request technical service and support by contacting IBM. You need to provide the machine type, model, and serial number of your NetVista thin client.

You can obtain additional service and support information at the following URL:

http://www.ibm.com/nc/support

Notes:

1.If your NetVista thin client is under warranty or a maintenance contract, contact IBM Service and Support to obtain a customer-replaceable unit (CRU). Refer to IBM Network Station Hardware Warranty - Type 8363 and Type 8364 (SA23-2802) for more information.

2.To resolve software errors, follow the instructions on the error message. For more information, contact IBM Service and Support.

3.Refer to the documentation for your monitor, PCI devices, serial devices, and USB devices for detailed information on resolving hardware problems that are associated with these devices.

Verifying hardware problems

Table 2 identifies possible hardware problem indications that can occur with the NetVista thin client during its startup sequence (see “Startup sequence” on page 9), or during normal operation.

Table 2. Hardware problem indications

Startup	Visible	LED	Audio beep	Error codes and
Checkpoints	hardware	indications	sequences	text messages
	failure	(system LED)		(NSBxxxx)
Power on	X	X	X
Monitor	X			X
initialization
Keyboard	X			X
initialization
Welcome screen	X			X

If you experience any hardware problem indications, you need to verify that an easily avoidable problem is not causing the hardware problem indication. Record any hardware problem indications and a description of the problem, and then proceed with the instructions below.

These instructions ensure that you start resolving any hardware problems by resetting the power to your hardware.

To determine the cause of NetVista thin client hardware problems, follow these steps to reset the power to your hardware:

__ 1. Power off the NetVista thin client.

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