IBM N2800e manual Visible hardware failure, Hardware problem indications Where to find information

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__ 2. Unplug the power cable from the electrical outlet.

__ 3. Ensure that you properly connected all devices to the NetVista thin client. See “Connecting your hardware” on page 8 for more information.

__ 4. Plug the NetVista thin client power cable into a properly grounded, working electrical outlet.

__ 5. Power on the NetVista thin client.

__ 6. Wait for the IBM NetVista thin client screen to appear on your monitor.

vIf the IBM NetVista thin client screen appears, and the NetVista thin client does not indicate any hardware problems during power-on, you do not have a hardware problem.

vIf the NetVista thin client indicates a hardware problem, record any problem indications and a description of the problem. Consult Table 3 with your hardware problem information.

Table 3. Hardware problem resolution information

Hardware problem indications

Where to find information

 

 

Visible hardware failure

“Visible hardware failure”

 

 

Audio beep sequences

“Audio beep sequences” on page 34

 

 

LED indications

“LED indications” on page 35

 

 

Error codes and text messages

“Error codes and text messages” on page 36

 

 

Visible hardware failure

You experience visible hardware failure during normal operation when a device that is attached to your logic unit fails to function properly. Visible hardware failure includes the following:

vA device that is attached to your logic unit fails to function at all. For example:

Your mouse cursor stops moving.

Your monitor displays a blank screen.

Characters do not display on your monitor when you type.

vA device that is attached to your logic unit does not function properly. For example:

Your monitor displays unreadable screens.

Your mouse cursor does not move smoothly.

Some keys on your keyboard do not respond correctly.

If your NetVista thin client hardware has a visible hardware failure, consult Table 4. Contact your technical support if these steps do not resolve the problem.

Table 4. Visible hardware failure

Symptom

What you should do

 

 

Logic Unit

32

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Contents N2800e Thin Client Express Reference September Page N2800e Thin Client Express Reference September Page Contents Glossary of abbreviations Safety notices Handling static-sensitive devices Who should read this book How to send your commentsAbout this book Information available on the World Wide WebViii Understanding your NetVista Thin Client Express Page Hardware connectors Learning about the hardwareStandard hardware Upgrading hardware features Monitor specificationsPower consumption Communication hardwareLearning about the hardware Page Unpacking your hardware Setting up the hardwareInstalling options Selecting the voltage for your locationInstalling the support base Connecting your hardwareStartup sequence Page Configuring the N2800e Thin Client Express Using the Setup Utility to configure the workstationUsing the Configuration Tool to configure the workstation Configuring the N2800e Thin Client Express Page Copyright IBM Corp Click NetVista thin client Page Page Managing your Thin Client Express remotely Page Preparing the workstation for PPP dialer configuration Prerequisites for using PPP dial accessConfiguring a workstation for PPP dialer PPP dialer for Thin Client Express workstationsConfiguring initial modem settings for PPP dialer access Maintaining and reconfiguring PPP dialer parameters Starting the PPP dialerLearning about the NC dialer window Using the PPP dialer to access flash images Troubleshooting PPP dialer problemsPerforming a software update on a workstation Altering the flash image of a workstationRecovering the flash image of a workstation Click Configure Software Update Server AccessEnabling peer flash recovery on a workstation Recovering the image on the peer-booted workstation Disabling peer flash recovery on a workstation NS/flashbase/x86/kernel.2200 Resolving hardware problems Verifying hardware problemsStartup Visible Hardware problem indications Where to find information Symptom What you should do Logic UnitVisible hardware failure Symptom What you should do MouseAudio beep sequences Symptom What you should do System LED Memory errorVideo memory error LED indicationsError codes and text messages Monitor LEDNon-volatile memory messages Nvram NSB11xxx Battery messages NSB01xxxMain memory messages NSB10xxx Audio messages NSB21xxxCompactFlash card messages NSB51xxx Error code Error message What you should doUSB messages NSB4xxxx Ethernet messages NSB62xxxNetwork communication messages NSB8xxxx Bootp messages NSB72xxxBoot file server messages NSB83xxx Tftp messages NSB81xxxSubnet mask messages NSB86xxx Gateway messages NSB84xxxClient IP address messages NSB85xxx IP address messages NSB87xxxAppendix A. Replacing hardware parts Replacing the N2800e Thin Client Express CompactFlash cardReplacing parts other than the N2800e CompactFlash card MemoryKeyboards Voltage Selection Plug Receptacle Country Part number Returning hardware parts Appendix B. Hardware maintenance procedures Removing the logic unit to install partsReassembling the thin client Installing an optional PCI card Replacing a CompactFlash cardExchanging the lithium battery Exchanging the memoryRemoving the power supply Installing the power supply Page Selecting the voltage for your location Page Appendix D. Recovering the boot block image Creating a recovery CompactFlash cardRecovering the flash image Appendix E. Choosing a flash file BOM file Languages supportedPage Appendix F. Monitor specifications Page Appendix G. Connector pin information Pin Signal Signal DirectionPin Signal Pin Name Function Pin # Direction DescriptionPin # Voltage+5V dc Copyright IBM Corp Environmental Design Product Recycling and DisposalTrademarks Electronic Emission NoticesFederal Communications Commission FCC Statement Industry Canada Compliance Statement Glossary of abbreviations Page Index N2800e understanding Readers’ Comments We’d Like to Hear from You How satisfied are you that the information in this book isPlease tell us how we can improve this book Readers’ Comments We’d Like to Hear from You Page SA23-2808-00