IBM N2800e manual Symptom What you should do, Mouse

Page 43

Table 4. Visible hardware failure (continued)

Symptom

 

What you should do

 

 

The system LED does not light up when you

1. Verify that you plugged the power cable

press the white power button to power on

into a working electrical outlet.

the NetVista thin client.

2. Verify that the power cable LED

 

 

indicates a solid green color.

 

3. Reset power to the NetVista thin client

 

by pressing the white power button.

 

4. If the system LED does not work, any of

 

the following devices may be defective:

 

v

Power cable

 

 

Verify that the power cable LED

 

 

indicates a solid green color.

 

v

Power cable

 

Substitute a properly working device for

 

a defective device. Repeat the previous

 

steps. See “Appendix A. Replacing

 

hardware parts” on page 41 for more

 

information.

 

5. If the system LED still does not work,

 

you may need to replace the NetVista

 

thin client logic unit. See “Appendix A.

 

Replacing hardware parts” on page 41 for

 

more information on replacing a

 

defective mouse.

 

 

 

Monitor

 

 

 

v The monitor displays a blank screen.

If the problem persists after you have

v The monitor displays unreadable screens.

verified the monitor cable connections, or

after you have substituted a properly

 

 

working monitor, refer to the documentation

 

for your monitor for troubleshooting

 

information.

 

 

 

Keyboard

 

 

 

v The arrow keys do not respond when you

1. Verify that you connected the keyboard

press them.

cable properly to the NetVista thin client.

v Characters do not display on the monitor

2. If the problem persists, the keyboard

when you type.

may be defective.

 

v Substitute a properly working

 

 

keyboard, and repeat the previous

 

 

steps.

 

v See “Appendix A. Replacing hardware

 

 

parts” on page 41 for more information

 

 

on replacing a defective keyboard.

 

3. If the keyboard still does not work, you

 

may need to replace the NetVista thin

 

client logic unit. See “Appendix A.

 

Replacing hardware parts” on page 41 for

 

more information on replacing a

 

defective logic unit.

 

 

 

Mouse

 

 

 

 

Resolving hardware problems 33

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Contents N2800e Thin Client Express Reference September Page N2800e Thin Client Express Reference September Page Contents Glossary of abbreviations Safety notices Handling static-sensitive devices Information available on the World Wide Web How to send your commentsAbout this book Who should read this bookViii Understanding your NetVista Thin Client Express Page Learning about the hardware Hardware connectorsStandard hardware Communication hardware Monitor specificationsPower consumption Upgrading hardware featuresLearning about the hardware Page Selecting the voltage for your location Setting up the hardwareInstalling options Unpacking your hardwareConnecting your hardware Installing the support baseStartup sequence Page Using the Setup Utility to configure the workstation Configuring the N2800e Thin Client ExpressUsing the Configuration Tool to configure the workstation Configuring the N2800e Thin Client Express Page Copyright IBM Corp Click NetVista thin client Page Page Managing your Thin Client Express remotely Page PPP dialer for Thin Client Express workstations Prerequisites for using PPP dial accessConfiguring a workstation for PPP dialer Preparing the workstation for PPP dialer configurationConfiguring initial modem settings for PPP dialer access Starting the PPP dialer Maintaining and reconfiguring PPP dialer parametersLearning about the NC dialer window Troubleshooting PPP dialer problems Using the PPP dialer to access flash imagesAltering the flash image of a workstation Performing a software update on a workstationClick Configure Software Update Server Access Recovering the flash image of a workstationEnabling peer flash recovery on a workstation Recovering the image on the peer-booted workstation Disabling peer flash recovery on a workstation NS/flashbase/x86/kernel.2200 Verifying hardware problems Resolving hardware problemsStartup Visible Symptom What you should do Logic Unit Hardware problem indications Where to find informationVisible hardware failure Mouse Symptom What you should doAudio beep sequences LED indications Memory errorVideo memory error Symptom What you should do System LEDMonitor LED Error codes and text messagesAudio messages NSB21xxx Battery messages NSB01xxxMain memory messages NSB10xxx Non-volatile memory messages Nvram NSB11xxxEthernet messages NSB62xxx Error code Error message What you should doUSB messages NSB4xxxx CompactFlash card messages NSB51xxxTftp messages NSB81xxx Bootp messages NSB72xxxBoot file server messages NSB83xxx Network communication messages NSB8xxxxIP address messages NSB87xxx Gateway messages NSB84xxxClient IP address messages NSB85xxx Subnet mask messages NSB86xxxReplacing the N2800e Thin Client Express CompactFlash card Appendix A. Replacing hardware partsMemory Replacing parts other than the N2800e CompactFlash cardKeyboards Voltage Selection Plug Receptacle Country Part number Returning hardware parts Removing the logic unit to install parts Appendix B. Hardware maintenance proceduresReassembling the thin client Replacing a CompactFlash card Installing an optional PCI cardExchanging the memory Exchanging the lithium batteryRemoving the power supply Installing the power supply Page Selecting the voltage for your location Page Creating a recovery CompactFlash card Appendix D. Recovering the boot block imageRecovering the flash image BOM file Languages supported Appendix E. Choosing a flash filePage Appendix F. Monitor specifications Page Pin Signal Signal Direction Appendix G. Connector pin informationPin Signal Pin # Direction Description Pin Name FunctionPin # Voltage+5V dc Copyright IBM Corp Product Recycling and Disposal Environmental DesignElectronic Emission Notices TrademarksFederal Communications Commission FCC Statement Industry Canada Compliance Statement Glossary of abbreviations Page Index N2800e understanding How satisfied are you that the information in this book is Readers’ Comments We’d Like to Hear from YouPlease tell us how we can improve this book Readers’ Comments We’d Like to Hear from You Page SA23-2808-00