TiVo Hub manual Other Calling Features

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basic calling	7

Other Calling Features

The ooma system supports traditional calling features that you may already be familiar with on your existing landline phone service.

Blocking Caller ID

To block Caller ID when placing an outgoing call, dial *67 on the telephone before dialing the destination phone number. To permanently block Caller ID on all outgoing calls, visit the online ooma Lounge to change your preferences.

Sending Caller ID

If your ooma system is configured to permanently block Caller ID on all outgoing calls, you can enable send- ing of Caller ID on a per-call basis by dialing *82 on the telephone before dialing the destination phone num- ber. To disable permanent blocking of Caller ID on all outgoing calls, visit the ooma Lounge online to change your preferences.

Disable Call-Waiting Tone

The ooma system supports the Instant Second Line feature which allows a second incoming call to be an- swered by someone already on the phone, or a different phone on the system. To disable the call-waiting tone that is played when the second incoming call arrives, dial *70 on the telephone prior to making an outgoing call. Other phones will still ring when you receive another call.

Call Return

The ooma system allows you to return the last incoming call. Simply pick up your phone and dial *69. If the Caller ID for the last incoming call is not available or is blocked, the call cannot be returned.

When using the landline version of the ooma system, this feature only works if you have subscribed to Caller ID on your landline telephone service.

Directory Assistance

Directory assistance calls are available by calling 411. A per-use rate applies. Please visit the ooma Lounge online for associated costs.

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Contents User Guide Page Broadband Answering Machine Getting StartedBasic Calling Instant Second LineAppendix a Identifying Your Equipment Page Getting started Landline vs. Non-landlineProvisioning Landline version only Page Placing Calls Verify ooma Service is WorkingBasic calling Answering CallsEnding Calls Emergency 911 CallsInternet Interruptions Service DisruptionsPower Outages Other Calling Features Page Basic calling Joining a Call Party Line Switching LinesPlacing Calls on the Second Line Answering Calls on the Second LineConferencing Placing Calls on HoldMulti-Handset Cordless Phone Systems Using the Instant Second Line with Cordless PhonesJoining a Call in Progress Page Broadband answering machine Initial SetupRetrieving Messages from an ooma Hub or ooma Scout Advanced Features Sending all Calls to Voicemail Do Not Disturb Checking Messages RemotelySending an Incoming Call to Voicemail Sending an Answered Call to VoicemailPage Ooma lounge Quick reference guide Left side view Right side view Ooma Hub deviceOoma Scout device Left side viewPlay Button Volume AdjustmentBrightness Adjustment Line 1 & Line 2 ButtonsPage What You Need In Your Home InstallationLandline vs. Non-landline Installation Before You BeginPorts on the ooma Hub device Each ooma Hub package containsPorts on the ooma Scout device Each ooma Scout package containsPage Getting the Best Voice Quality Connecting the ooma Hub to the NetworkInstalling the ooma Hub To connect the ooma Hub to your network Modem and Router InstallationSkip to Connecting the ooma Hub to Your Phone System Integrated Router Installation High-Speed Cable or Fiber-Optic Internet Connecting the ooma Hub to Your Phone SystemSkip to Finishing Installation of the ooma hub High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Phone Jack DSL Filter Installing the ooma scoutCordless Phones Installing the Rest of Your PhonesHow Phone Devices Work with the ooma System Other Devices Fax MachinesPage Are solid red TroubleshootingThere’s no phone line next to my Internet connection On the ooma Hub is blinking redYou have a cable or DSL modem that Ooma Tab cycles between blue and red every few secondsYou hear a regular dialtone instead of the ooma dialtone You need to assign a static IP address to the ooma HubInternational calls do not work My phones don’t ring when I receive a callContacting ooma Support Picking up another phone does not join the existing callPage Appendix a identifying your equipment Internet ConnectionModem Splitters RouterPhone System Integrated RoutersTwo Line Splitters Dual-Jack Wall PlatesSingle-Line Duplex Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page Appendix c regulatory information FCC Wants You to KnowAppendix c regulatory information Important Safety Information