TiVo Hub Before You Begin, Installation, What You Need In Your Home, What You Need from ooma

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The following instructions are also found in the Quick Start Guide, but are provided here in more detail. The majority of ooma installations are covered by the following instructions. If you find your situation is not covered, see the Troubleshooting section or visit our support website online for more information.

Before You Begin

Before you install your new ooma system, take a minute to make sure you have all the materials you’ll need, and to decide where you want to install your ooma equipment.

What You Need In Your Home

To install the ooma system, you will need to have a high-speed (DSL, cable or fiber-optic) Internet connection. Dial-up Internet connections are not fast enough to support the ooma service. The ooma system also does not support wireless broadband Internet connections.

What You Need from ooma

Every installation will include one ooma Hub™ device, the main ooma unit which supports one phone. To extend your ooma service to other phones in the house, install an ooma Scout™ device on each additional home phone that you want to use with your ooma service. These smaller ooma devices act as satellites, connecting to the ooma Hub through your home phone wiring, and drawing upon its power and functionality.

The ooma Hub supports up to four ooma Scout devices. If you have a phone which cannot be connected to an ooma Hub or ooma Scout, it must be disconnected and set aside. Additional ooma Scout devices can be purchased on our website.

Landline vs. Non-landline Installation

The ooma system can be used with or without a landline. If you are using your ooma system with an existing landline and keeping your original home phone number, you will be installing the landline version. If you are using your ooma system without an existing landline and have a new phone number from ooma, and you will be installing the non-landline version.

Please refer to the getting started section for more information about the landline and non-landline version of the ooma system.

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Contents User Guide Page Getting Started Basic CallingInstant Second Line Broadband Answering MachineAppendix a Identifying Your Equipment Page Provisioning Landline version only Landline vs. Non-landlineGetting started Page Verify ooma Service is Working Placing CallsAnswering Calls Ending CallsEmergency 911 Calls Basic callingPower Outages Service DisruptionsInternet Interruptions Other Calling Features Page Basic calling Switching Lines Placing Calls on the Second LineAnswering Calls on the Second Line Joining a Call Party LinePlacing Calls on Hold ConferencingJoining a Call in Progress Using the Instant Second Line with Cordless PhonesMulti-Handset Cordless Phone Systems Page Retrieving Messages from an ooma Hub or ooma Scout Initial SetupBroadband answering machine Advanced Features Checking Messages Remotely Sending an Incoming Call to VoicemailSending an Answered Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Ooma Hub device Left side view Right side viewLeft side view Ooma Scout deviceVolume Adjustment Brightness AdjustmentLine 1 & Line 2 Buttons Play ButtonPage Installation Landline vs. Non-landline InstallationBefore You Begin What You Need In Your HomeEach ooma Hub package contains Ports on the ooma Hub deviceEach ooma Scout package contains Ports on the ooma Scout devicePage Installing the ooma Hub Connecting the ooma Hub to the NetworkGetting the Best Voice Quality Skip to Connecting the ooma Hub to Your Phone System Modem and Router InstallationTo connect the ooma Hub to your network Integrated Router Installation Skip to Finishing Installation of the ooma hub Connecting the ooma Hub to Your Phone SystemHigh-Speed Cable or Fiber-Optic Internet High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Installing the ooma scout Phone Jack DSL FilterHow Phone Devices Work with the ooma System Installing the Rest of Your PhonesCordless Phones Fax Machines Other DevicesPage Troubleshooting There’s no phone line next to my Internet connectionOn the ooma Hub is blinking red Are solid redOoma Tab cycles between blue and red every few seconds You hear a regular dialtone instead of the ooma dialtoneYou need to assign a static IP address to the ooma Hub You have a cable or DSL modem thatMy phones don’t ring when I receive a call Contacting ooma SupportPicking up another phone does not join the existing call International calls do not workPage Modem Internet ConnectionAppendix a identifying your equipment Router Phone SystemIntegrated Routers SplittersSingle-Line Duplex Splitters Dual-Jack Wall PlatesTwo Line Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page FCC Wants You to Know Appendix c regulatory informationAppendix c regulatory information Important Safety Information