TiVo Hub Troubleshooting, There’s no phone line next to my Internet connection, Are solid red

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troubleshooting

 

 

If you experienced installation problems because you couldn’t determine what home Internet setup or

equipment you have, please read Appendix A: Identifying Your Equipment.

For other problems, refer to the following table:

There’s no phone line next to my Internet connection

This is a common issue with cable installations. Use a long phone cable to connect the ooma Hub to the closest phone jack, or purchase a pair of HomePlug devices to bridge your Internet connection to the location of your phone jack. See ooma’s online support section for more details on the HomePlug solution.

on the ooma Hub is blinking red

If no other button lights are on, press the ooma Tab to illuminate the diagnostic light pattern.

on the ooma Scout is blinking red The ooma Hub is down. Check the diagnostic light pattern on the ooma Hub to locate the source of the problem.

are solid red

The landline version of the ooma Hub is unable to detect if a phone line is plugged in. Confirm that the ooma Hub WALL port is connected to a working phone jack.

are solid red

The ooma Hub cannot get a network connection. Check that the network cable is plugged in correctly. The ooma Hub MODEM port (and the HOME port, if plugged in) should show a solid green light. Reboot any network devices, such as modems, routers, hubs, switches, and any computers.

are solid red

The ooma Hub is unable to register to the ooma network. Check your Internet connection to see if it is working and that you can successfully browse http://ww.ooma.com.

are solid red on the ooma Scout Make sure the ooma Hub is powered and that the ooma Tab is either blinking or solid blue. Check that the ooma Scout WALL port is plugged into the wall jack. If you have multiple phone lines, verify that the ooma Hubg and ooma Scout are connected to the same line.

or buttons do not light up

Check that your device is powered properly and that the brightness control knob (on the right side of the unit) is not turned all the way down.

on the ooma Hub or ooma Scout is blinking blue

During the first few days of using the landline version of the ooma system, it is operational but not fully functional because the phone line provisioning process has not yet finished. If you gave your authorization during the registration process, ooma will take care of the provisioning process, but it normally takes a couple days to complete.

If you did not give your authorization, ooma support will be in touch with you to arrange provisioning of your phone line so that you can

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Contents User Guide Page Getting Started Basic CallingInstant Second Line Broadband Answering MachineAppendix a Identifying Your Equipment Page Getting started Landline vs. Non-landlineProvisioning Landline version only Page Verify ooma Service is Working Placing CallsAnswering Calls Ending CallsEmergency 911 Calls Basic callingInternet Interruptions Service DisruptionsPower Outages Other Calling Features Page Basic calling Switching Lines Placing Calls on the Second LineAnswering Calls on the Second Line Joining a Call Party LinePlacing Calls on Hold ConferencingMulti-Handset Cordless Phone Systems Using the Instant Second Line with Cordless PhonesJoining a Call in Progress Page Broadband answering machine Initial SetupRetrieving Messages from an ooma Hub or ooma Scout Advanced Features Checking Messages Remotely Sending an Incoming Call to VoicemailSending an Answered Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Ooma Hub device Left side view Right side viewLeft side view Ooma Scout deviceVolume Adjustment Brightness AdjustmentLine 1 & Line 2 Buttons Play ButtonPage Installation Landline vs. Non-landline InstallationBefore You Begin What You Need In Your HomeEach ooma Hub package contains Ports on the ooma Hub deviceEach ooma Scout package contains Ports on the ooma Scout devicePage Getting the Best Voice Quality Connecting the ooma Hub to the NetworkInstalling the ooma Hub To connect the ooma Hub to your network Modem and Router InstallationSkip to Connecting the ooma Hub to Your Phone System Integrated Router Installation High-Speed Cable or Fiber-Optic Internet Connecting the ooma Hub to Your Phone SystemSkip to Finishing Installation of the ooma hub High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Installing the ooma scout Phone Jack DSL FilterCordless Phones Installing the Rest of Your PhonesHow Phone Devices Work with the ooma System Fax Machines Other DevicesPage Troubleshooting There’s no phone line next to my Internet connectionOn the ooma Hub is blinking red Are solid redOoma Tab cycles between blue and red every few seconds You hear a regular dialtone instead of the ooma dialtoneYou need to assign a static IP address to the ooma Hub You have a cable or DSL modem thatMy phones don’t ring when I receive a call Contacting ooma SupportPicking up another phone does not join the existing call International calls do not workPage Appendix a identifying your equipment Internet ConnectionModem Router Phone SystemIntegrated Routers SplittersTwo Line Splitters Dual-Jack Wall PlatesSingle-Line Duplex Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page FCC Wants You to Know Appendix c regulatory informationAppendix c regulatory information Important Safety Information
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