TiVo Hub manual Ooma Tab cycles between blue and red every few seconds

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troubleshooting

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enjoy the full set of advanced features.

When the ooma Tab blinks blue, you have unlimited calling within the US, but the Instant Second Line and Broadband Answering Machine features will not yet be fully functional.

The ooma Tab cycles between blue and red every few seconds

Swap the phone cables going into the WALL and PHONE ports of the ooma Hub or ooma Scout. They may be plugged in wrong.

You hear a regular dialtone instead of the ooma dialtone

Check that your ooma system is powered. The ooma Tab should be blinking or solid blue.

Check that the phone (or cordless base station) is correctly plugged into the PHONE port of an ooma Hub or ooma Scout.

If you make any outgoing phone call when you hear the regular dialtone, regular calling charges will apply.

You hear nothing when a phone is picked up Check that your phone is correctly plugged into the PHONE port of an ooma Hub or ooma Scout and that the WALL port is plugged into a working phone jack.

Verify that the phone jack is working by connecting your phone directly to it. You should hear regular dialtone.

Verify that your Internet connection is working.

Your Internet connection is no longer working Check that you have followed the network cabling instructions carefully. The ooma Hub

MODEM port (and the HOME port, if plugged in) should show a solid green light.

Reboot any network devices, such as modems, routers, hubs, switches, and any computers.

Attempt to connect to and browse the Internet from the computer hooked up to the HOME port.

You need to assign a static IP address to the ooma Hub

Configure a computer to “Obtain IP address automatically” and connect it to the ooma Hub HOME port. Open up a web browser and go to http://setup.ooma.com. This will bring up a simple interface for assigning a static IP address to the ooma Hub.

You have a cable or DSL modem that

connects to the computer via USB Modems with only a USB connection are not supported. Many modems can be re-configured to use Ethernet instead. Please contact your high-speed Internet provider for more details.

Outgoing local calls fail with a fast busy signal Check that the ooma Hub WALL port is plugged into the correct phone jack. Connect a phone directly to the phone jack and check for regular dialtone.

The voice quality of my calls is diminished ooma recommends that the ooma Hub be directly connected to the modem (connected to the MODEM port) and that router, computers and other network devices be connected behind it (connected to the HOME port) so that voice traffic can be intelligently prioritized over other Internet traffic.

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Contents User Guide Page Basic Calling Getting StartedInstant Second Line Broadband Answering MachineAppendix a Identifying Your Equipment Page Landline vs. Non-landline Provisioning Landline version onlyGetting started Page Placing Calls Verify ooma Service is WorkingEnding Calls Answering CallsEmergency 911 Calls Basic callingService Disruptions Power OutagesInternet Interruptions Other Calling Features Page Basic calling Placing Calls on the Second Line Switching LinesAnswering Calls on the Second Line Joining a Call Party LineConferencing Placing Calls on HoldUsing the Instant Second Line with Cordless Phones Joining a Call in ProgressMulti-Handset Cordless Phone Systems Page Initial Setup Retrieving Messages from an ooma Hub or ooma ScoutBroadband answering machine Advanced Features Sending an Incoming Call to Voicemail Checking Messages RemotelySending an Answered Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Left side view Right side view Ooma Hub deviceOoma Scout device Left side viewBrightness Adjustment Volume AdjustmentLine 1 & Line 2 Buttons Play ButtonPage Landline vs. Non-landline Installation InstallationBefore You Begin What You Need In Your HomePorts on the ooma Hub device Each ooma Hub package containsPorts on the ooma Scout device Each ooma Scout package containsPage Connecting the ooma Hub to the Network Installing the ooma HubGetting the Best Voice Quality Modem and Router Installation Skip to Connecting the ooma Hub to Your Phone SystemTo connect the ooma Hub to your network Integrated Router Installation Connecting the ooma Hub to Your Phone System Skip to Finishing Installation of the ooma hubHigh-Speed Cable or Fiber-Optic Internet High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Phone Jack DSL Filter Installing the ooma scoutInstalling the Rest of Your Phones How Phone Devices Work with the ooma SystemCordless Phones Other Devices Fax MachinesPage There’s no phone line next to my Internet connection TroubleshootingOn the ooma Hub is blinking red Are solid redYou hear a regular dialtone instead of the ooma dialtone Ooma Tab cycles between blue and red every few secondsYou need to assign a static IP address to the ooma Hub You have a cable or DSL modem thatContacting ooma Support My phones don’t ring when I receive a callPicking up another phone does not join the existing call International calls do not workPage Internet Connection ModemAppendix a identifying your equipment Phone System RouterIntegrated Routers SplittersDual-Jack Wall Plates Single-Line Duplex SplittersTwo Line Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page Appendix c regulatory information FCC Wants You to KnowAppendix c regulatory information Important Safety Information
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