TiVo manual Initial Setup, Retrieving Messages from an ooma Hub or ooma Scout

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the broadband answering machine

The ooma system also provides an easy-to-use answering service called the Broadband Answering Machine™ feature. The Broadband Answering Machine is more than voicemail, it also provides convenient message retrieval at home or away from home, and the ability to screen your calls and send calls to voicemail.

In the online ooma Lounge, you can configure the Broadband Answering Machine feature to activate after a certain number of rings. Unless you have set your system to Do Not Disturb, each message is screened (played aloud) over the ooma Hub and ooma Scout speakers as it is recorded. While the caller is recording their message, you can pick up the phone at anytime to talk to the caller.

Initial Setup

Pick up a home phone then press the Play Button on the associated ooma Hub or ooma Scout device. Follow the instructional prompts to setup your Broadband Answering Machine feature. The system will walk your through setting up your PIN, recording your name, and recording a greeting. The whole process takes approximately two minutes.

Retrieving Messages from an ooma Hub or ooma Scout

New Message Indicator

When you have new messages, the Play Button on your ooma Hub and ooma Scouts will blink red.

Playing a Message

To hear messages hands-free, press the Play Button and your messages will start to play through the speaker. If you have new messages, only the new messages will play. To listen to saved messages, press the again after all new messages have been listened to.

Want privacy? You can pick up the attached phone at anytime to listen to messages on the handset.

Saving a Message

While a message is playing or just after it finishes, press the Send-to-Voicemail Button to save it for future listening. The message will be marked as heard and the next message will play.

Deleting a Message

While a message is playing or just after it finishes, press the Delete Button to delete it. The next message will automatically begin to play. If you mistakenly delete a message you wish to keep, you can retrieve it from the trash can and resave it within two weeks at the ooma Lounge.

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Contents User Guide Page Instant Second Line Getting StartedBasic Calling Broadband Answering MachineAppendix a Identifying Your Equipment Page Landline vs. Non-landline Provisioning Landline version onlyGetting started Page Verify ooma Service is Working Placing CallsEmergency 911 Calls Answering CallsEnding Calls Basic callingService Disruptions Power OutagesInternet Interruptions Other Calling Features Page Basic calling Answering Calls on the Second Line Switching LinesPlacing Calls on the Second Line Joining a Call Party LinePlacing Calls on Hold ConferencingUsing the Instant Second Line with Cordless Phones Joining a Call in ProgressMulti-Handset Cordless Phone Systems Page Initial Setup Retrieving Messages from an ooma Hub or ooma ScoutBroadband answering machine Advanced Features Sending an Answered Call to Voicemail Checking Messages RemotelySending an Incoming Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Ooma Hub device Left side view Right side viewLeft side view Ooma Scout deviceLine 1 & Line 2 Buttons Volume AdjustmentBrightness Adjustment Play ButtonPage Before You Begin InstallationLandline vs. Non-landline Installation What You Need In Your HomeEach ooma Hub package contains Ports on the ooma Hub deviceEach ooma Scout package contains Ports on the ooma Scout devicePage Connecting the ooma Hub to the Network Installing the ooma HubGetting the Best Voice Quality Modem and Router Installation Skip to Connecting the ooma Hub to Your Phone SystemTo connect the ooma Hub to your network Integrated Router Installation Connecting the ooma Hub to Your Phone System Skip to Finishing Installation of the ooma hubHigh-Speed Cable or Fiber-Optic Internet High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Installing the ooma scout Phone Jack DSL FilterInstalling the Rest of Your Phones How Phone Devices Work with the ooma SystemCordless Phones Fax Machines Other DevicesPage On the ooma Hub is blinking red TroubleshootingThere’s no phone line next to my Internet connection Are solid redYou need to assign a static IP address to the ooma Hub Ooma Tab cycles between blue and red every few secondsYou hear a regular dialtone instead of the ooma dialtone You have a cable or DSL modem thatPicking up another phone does not join the existing call My phones don’t ring when I receive a callContacting ooma Support International calls do not workPage Internet Connection ModemAppendix a identifying your equipment Integrated Routers RouterPhone System SplittersDual-Jack Wall Plates Single-Line Duplex SplittersTwo Line Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page FCC Wants You to Know Appendix c regulatory informationAppendix c regulatory information Important Safety Information