TiVo Hub manual Contacting ooma Support, Picking up another phone does not join the existing call

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42	troubleshooting

There aren’t enough ooma Scout devices to connect all phones

Any phones not connected through a ooma Hub or ooma Scout must be disconnected from the wall. You may purchase additional ooma Scout devices on our website.

Picking up another phone does not join the existing call

With the Instant Second Line, the user will hear a new dialtone before making another call, even if someone is on the line. To join a call already in progress, press the active call’s respective line button, or press the Flash button on your phone.

Picking up another phone joins the existing call Be sure that the phones in use are connected to different ooma Hub or ooma Scout devices. Keep in mind that cordless phone systems that have multiple cordless handsets associated with one base station are treated like a single phone.

International calls do not work

To complete an international call, you must add

funds into your pre-paid account. This can be done online at the ooma Lounge. Once your account is charged, international calls can easily be placed without access codes or calling cards.

My phones don’t ring when I receive a call

Check that your phones are connected to the PHONE port of an ooma Hub or ooma Scout. If the phone needs power, confirm that it is plugged in correctly.

The ooma system must be installed on the phone line that corresponds to the phone number with which you registered your ooma system. If you have multiple phones lines, check that the ooma Hub WALL port has been connected to the correct phone line.

Next, check if the Send to Voicemail

button

is lit red. This means that Do Not Disturb mode is enabled and all calls are forwarded directly to the Broadband Answering Machine. To disable this mode, press the key for two seconds. The light should turn off.

Contacting ooma Support

Most issues can be resolved easily and quickly with our online support system at:

http://www.ooma.com/support

At the website, you can also:

Search our knowledge base

Read Frequently Asked Questions

Submit an issue or chat with a customer support representative

If you are unable to resolve your problem online, you can call ooma, seven days a week at 1-888-711-6662.

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Contents User Guide Page Instant Second Line Getting StartedBasic Calling Broadband Answering MachineAppendix a Identifying Your Equipment Page Provisioning Landline version only Landline vs. Non-landlineGetting started Page Verify ooma Service is Working Placing CallsEmergency 911 Calls Answering CallsEnding Calls Basic callingPower Outages Service DisruptionsInternet Interruptions Other Calling Features Page Basic calling Answering Calls on the Second Line Switching LinesPlacing Calls on the Second Line Joining a Call Party LinePlacing Calls on Hold ConferencingJoining a Call in Progress Using the Instant Second Line with Cordless PhonesMulti-Handset Cordless Phone Systems Page Retrieving Messages from an ooma Hub or ooma Scout Initial SetupBroadband answering machine Advanced Features Sending an Answered Call to Voicemail Checking Messages RemotelySending an Incoming Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Ooma Hub device Left side view Right side viewLeft side view Ooma Scout deviceLine 1 & Line 2 Buttons Volume AdjustmentBrightness Adjustment Play ButtonPage Before You Begin InstallationLandline vs. Non-landline Installation What You Need In Your HomeEach ooma Hub package contains Ports on the ooma Hub deviceEach ooma Scout package contains Ports on the ooma Scout devicePage Installing the ooma Hub Connecting the ooma Hub to the NetworkGetting the Best Voice Quality Skip to Connecting the ooma Hub to Your Phone System Modem and Router InstallationTo connect the ooma Hub to your network Integrated Router Installation Skip to Finishing Installation of the ooma hub Connecting the ooma Hub to Your Phone SystemHigh-Speed Cable or Fiber-Optic Internet High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Installing the ooma scout Phone Jack DSL FilterHow Phone Devices Work with the ooma System Installing the Rest of Your PhonesCordless Phones Fax Machines Other DevicesPage On the ooma Hub is blinking red TroubleshootingThere’s no phone line next to my Internet connection Are solid redYou need to assign a static IP address to the ooma Hub Ooma Tab cycles between blue and red every few secondsYou hear a regular dialtone instead of the ooma dialtone You have a cable or DSL modem thatPicking up another phone does not join the existing call My phones don’t ring when I receive a callContacting ooma Support International calls do not workPage Modem Internet ConnectionAppendix a identifying your equipment Integrated Routers RouterPhone System SplittersSingle-Line Duplex Splitters Dual-Jack Wall PlatesTwo Line Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page FCC Wants You to Know Appendix c regulatory informationAppendix c regulatory information Important Safety Information