TiVo manual Getting the Best Voice Quality, Connecting the ooma Hub to the Network

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installing the ooma Hub

The ooma Hub™ device must be installed in a location that has access to:

The Internet, ideally next to your modem

A power outlet

If you plan to use the landline version of the ooma system, or want to install ooma Scout devices in other locations in the house, the ooma Hub must also have access to a phone jack.

IMPORTANT: If your Internet connection is not next to the phone line (more likely when you have cable Internet service), you may need a very long phone cable (not included). Another solution is to use a network bridge, such as HomePlug devices, to extend your Internet connection to an available phone jack. See the Troubleshooting section and visit our support website online for more information on using HomePlug or other technologies to extend your Internet connection.

Getting the Best Voice Quality

The ooma Hub is smart enough to function effectively anywhere in your network. There are certain locations, however, where it works best. If you can connect the ooma Hub in your network between the cable or DSL modem and all the computers in the house, the ooma Hub can intelligently prioritize your phone calls over computer data transfers (like large file downloads or uploads) and maintain the best possible voice quality.

Connecting the ooma Hub to the Network

Start by turning off any computers, modems, switches, and routers.

If you have a single computer directly connected to your modem, or if you have a modem and a separate router for your computers, use the Modem and Router Installation instructions.

If you have a router with a built-in modem, or have an advanced network configuration and want to install the ooma Hub behind a router, use the Integrated Router Installation instructions.

If you need help in identifying your equipment, see Appendix A: Identifying your Equipment at the end of the user guide.

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Contents User Guide Page Getting Started Basic CallingInstant Second Line Broadband Answering MachineAppendix a Identifying Your Equipment Page Getting started Landline vs. Non-landlineProvisioning Landline version only Page Verify ooma Service is Working Placing CallsAnswering Calls Ending CallsEmergency 911 Calls Basic callingInternet Interruptions Service DisruptionsPower Outages Other Calling Features Page Basic calling Switching Lines Placing Calls on the Second LineAnswering Calls on the Second Line Joining a Call Party LinePlacing Calls on Hold ConferencingMulti-Handset Cordless Phone Systems Using the Instant Second Line with Cordless PhonesJoining a Call in Progress Page Broadband answering machine Initial SetupRetrieving Messages from an ooma Hub or ooma Scout Advanced Features Checking Messages Remotely Sending an Incoming Call to VoicemailSending an Answered Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Ooma Hub device Left side view Right side viewLeft side view Ooma Scout deviceVolume Adjustment Brightness AdjustmentLine 1 & Line 2 Buttons Play ButtonPage Installation Landline vs. Non-landline InstallationBefore You Begin What You Need In Your HomeEach ooma Hub package contains Ports on the ooma Hub deviceEach ooma Scout package contains Ports on the ooma Scout devicePage Getting the Best Voice Quality Connecting the ooma Hub to the NetworkInstalling the ooma Hub To connect the ooma Hub to your network Modem and Router InstallationSkip to Connecting the ooma Hub to Your Phone System Integrated Router Installation High-Speed Cable or Fiber-Optic Internet Connecting the ooma Hub to Your Phone SystemSkip to Finishing Installation of the ooma hub High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Installing the ooma scout Phone Jack DSL FilterCordless Phones Installing the Rest of Your PhonesHow Phone Devices Work with the ooma System Fax Machines Other DevicesPage Troubleshooting There’s no phone line next to my Internet connectionOn the ooma Hub is blinking red Are solid redOoma Tab cycles between blue and red every few seconds You hear a regular dialtone instead of the ooma dialtoneYou need to assign a static IP address to the ooma Hub You have a cable or DSL modem thatMy phones don’t ring when I receive a call Contacting ooma SupportPicking up another phone does not join the existing call International calls do not workPage Appendix a identifying your equipment Internet ConnectionModem Router Phone SystemIntegrated Routers SplittersTwo Line Splitters Dual-Jack Wall PlatesSingle-Line Duplex Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page FCC Wants You to Know Appendix c regulatory informationAppendix c regulatory information Important Safety Information