TiVo Hub manual Dual-Jack Wall Plates, Single-Line Duplex Splitters, Two Line Splitters

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46	appendix a: identifying your equipment

Single-Line (Duplex) Splitters

If you have separate answering machines or fax machines and want to use them on the same phone jack as a phone a duplex or single-line splitter is used. A duplex splitter divides a single phone line between two new jacks. Devices that are plugged into a duplex splitter share the same line and phone number. This splitter provided by ooma is a duplex splitter and is used to share your line between your DSL modem (if applicable) and the ooma Hub.

Two Line Splitters

Some homes with more than one phone number have wiring that combines both lines into one jack. With these jacks, a splitter divides the single jack into two new jacks, one for line one and the other for line two. This is a two-line splitter and phones plugged into it will be on different lines and different phone numbers. If you have a two-line splitter, just install the ooma Hub or ooma Scout between the phone and the splitter jack, instead of between the phone and wall plate. Be sure that all ooma Hub and ooma Scout devices are plugged into the same line (the same phone number).

Dual-Jack Wall Plates

Phone wall plates come in one and two, or dual-jack, configurations:

Phone Jack

Phone Jack

Wall plates with dual jacks are basically just splitters built into your wall, and they can be single-line split- ters (duplex) or two-line splitters just like external splitters. If you have a dual-jack plate with two lines, make sure you install your ooma device on the right phone jack. All ooma Hub and ooma Scout devices need to be plugged into the same line (the same phone number).

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Contents User Guide Page Instant Second Line Getting StartedBasic Calling Broadband Answering MachineAppendix a Identifying Your Equipment Page Getting started Landline vs. Non-landlineProvisioning Landline version only Page Verify ooma Service is Working Placing CallsEmergency 911 Calls Answering CallsEnding Calls Basic callingInternet Interruptions Service DisruptionsPower Outages Other Calling Features Page Basic calling Answering Calls on the Second Line Switching LinesPlacing Calls on the Second Line Joining a Call Party LinePlacing Calls on Hold ConferencingMulti-Handset Cordless Phone Systems Using the Instant Second Line with Cordless PhonesJoining a Call in Progress Page Broadband answering machine Initial SetupRetrieving Messages from an ooma Hub or ooma Scout Advanced Features Sending an Answered Call to Voicemail Checking Messages RemotelySending an Incoming Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Ooma Hub device Left side view Right side viewLeft side view Ooma Scout deviceLine 1 & Line 2 Buttons Volume AdjustmentBrightness Adjustment Play ButtonPage Before You Begin InstallationLandline vs. Non-landline Installation What You Need In Your HomeEach ooma Hub package contains Ports on the ooma Hub deviceEach ooma Scout package contains Ports on the ooma Scout devicePage Getting the Best Voice Quality Connecting the ooma Hub to the NetworkInstalling the ooma Hub To connect the ooma Hub to your network Modem and Router InstallationSkip to Connecting the ooma Hub to Your Phone System Integrated Router Installation High-Speed Cable or Fiber-Optic Internet Connecting the ooma Hub to Your Phone SystemSkip to Finishing Installation of the ooma hub High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Installing the ooma scout Phone Jack DSL FilterCordless Phones Installing the Rest of Your PhonesHow Phone Devices Work with the ooma System Fax Machines Other DevicesPage On the ooma Hub is blinking red TroubleshootingThere’s no phone line next to my Internet connection Are solid redYou need to assign a static IP address to the ooma Hub Ooma Tab cycles between blue and red every few secondsYou hear a regular dialtone instead of the ooma dialtone You have a cable or DSL modem thatPicking up another phone does not join the existing call My phones don’t ring when I receive a callContacting ooma Support International calls do not workPage Appendix a identifying your equipment Internet ConnectionModem Integrated Routers RouterPhone System SplittersTwo Line Splitters Dual-Jack Wall PlatesSingle-Line Duplex Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page FCC Wants You to Know Appendix c regulatory informationAppendix c regulatory information Important Safety Information