TiVo Hub manual Using the Instant Second Line with Cordless Phones, Joining a Call in Progress

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12	the instant second line

Using the Instant Second Line with Cordless Phones

If your ooma Hub or ooma Scout device is attached to a cordless phone, you may not be near the ooma interface to use the line buttons. Still, you can easily access most of the functions of the Instant Second Line feature directly from your cordless phone.

Switching Lines

To switch between two lines, press the Flash button on your phone: the line you are currently on is automatically put on hold, and you’ll switch to the second one. You do not need to worry about accidentally hanging up on a caller when switching lines. If there is no call on the other line, you will hear the ooma dialtone and can place another call.

Answering Calls on the Second Line

To answer a second incoming call while you are on the phone, simply press the Flash button. You will automatically be switched to the incoming call, and your previous call will be placed on hold. To switch back to the original call, press Flash again.

Joining a Call in Progress

To join a call in progress, press the Flash button when you hear the ooma dialtone. This will switch your phone to the call in progress.

Multi-Handset Cordless Phone Systems

There are important limitations to note when using a multi-handset cordless phone system with the ooma system. These phone systems typically have two or more handsets associated with a single cordless base station.

While installation is simple because only the cordless base station needs to be connected to the ooma Hub or ooma Scout, all handsets associated with a cordless base station act together like one phone. This means that when one handset is already in use, another handset associated to the same cordless base station cannot access the Instant Second Line feature to make an outgoing call. Similarly the other handsets will not ring when an incoming call on the Instant Second Line arrives.

If you have other phones connected to a different ooma Hub or ooma Scout, they can be used to access the Instant Second Line feature.

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Contents User Guide Page Getting Started Basic CallingInstant Second Line Broadband Answering MachineAppendix a Identifying Your Equipment Page Provisioning Landline version only Landline vs. Non-landlineGetting started Page Verify ooma Service is Working Placing CallsAnswering Calls Ending CallsEmergency 911 Calls Basic callingPower Outages Service DisruptionsInternet Interruptions Other Calling Features Page Basic calling Switching Lines Placing Calls on the Second LineAnswering Calls on the Second Line Joining a Call Party LinePlacing Calls on Hold ConferencingJoining a Call in Progress Using the Instant Second Line with Cordless PhonesMulti-Handset Cordless Phone Systems Page Retrieving Messages from an ooma Hub or ooma Scout Initial SetupBroadband answering machine Advanced Features Checking Messages Remotely Sending an Incoming Call to VoicemailSending an Answered Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Ooma Hub device Left side view Right side viewLeft side view Ooma Scout deviceVolume Adjustment Brightness AdjustmentLine 1 & Line 2 Buttons Play ButtonPage Installation Landline vs. Non-landline InstallationBefore You Begin What You Need In Your HomeEach ooma Hub package contains Ports on the ooma Hub deviceEach ooma Scout package contains Ports on the ooma Scout devicePage Installing the ooma Hub Connecting the ooma Hub to the NetworkGetting the Best Voice Quality Skip to Connecting the ooma Hub to Your Phone System Modem and Router InstallationTo connect the ooma Hub to your network Integrated Router Installation Skip to Finishing Installation of the ooma hub Connecting the ooma Hub to Your Phone SystemHigh-Speed Cable or Fiber-Optic Internet High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Installing the ooma scout Phone Jack DSL FilterHow Phone Devices Work with the ooma System Installing the Rest of Your PhonesCordless Phones Fax Machines Other DevicesPage Troubleshooting There’s no phone line next to my Internet connectionOn the ooma Hub is blinking red Are solid redOoma Tab cycles between blue and red every few seconds You hear a regular dialtone instead of the ooma dialtoneYou need to assign a static IP address to the ooma Hub You have a cable or DSL modem thatMy phones don’t ring when I receive a call Contacting ooma SupportPicking up another phone does not join the existing call International calls do not workPage Modem Internet ConnectionAppendix a identifying your equipment Router Phone SystemIntegrated Routers SplittersSingle-Line Duplex Splitters Dual-Jack Wall PlatesTwo Line Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page FCC Wants You to Know Appendix c regulatory informationAppendix c regulatory information Important Safety Information