TiVo Hub manual Service Disruptions, Internet Interruptions, Power Outages

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basic calling

Service Disruptions

Internet Interruptions

ooma service depends on your Internet connection. If the Internet connection stops working, the ooma Tab blinks red, indicating that your ooma service is temporarily unavailable. When this happens, the ooma system will work differently depending on whether you are using the landline or non-landline version. Please see the appropriate notes below.

LANDLINE

NON-LANDLINE

During an Internet outage, you will hear the regular dialtone, not the ooma dialtone. You can still make and receive calls, including

911 calls, over your phone line. However all outgoing calls will be placed through your local phone service, and regular phone company calling charges will apply.

During an Internet outage, you will not hear any dialtone. When using the ooma system without a landline, you will not be able to dial 911 unless your power and Internet connection are both working.

Power Outages

If a power outage occurs, all ooma services are unavailable. The ooma Tab will go dark. When this happens, the ooma system will work differently depending on whether you are using the landline or non-landline version. Please see the appropriate notes below.

LANDLINE

NON-LANDLINE

During a power outage, you will hear the regular dialtone, not the ooma dialtone. You can still make and receive calls, including 911 calls, over your phone line if you have a line- powered corded phone. However all outgoing calls will be placed through your local phone service, and regular phone company calling charges will apply.

During a power outage, you will not hear any dialtone. When using the ooma system without a landline, you will not be able to dial 911 unless your power and Internet connection are both working.

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Contents User Guide Page Instant Second Line Getting StartedBasic Calling Broadband Answering MachineAppendix a Identifying Your Equipment Page Provisioning Landline version only Landline vs. Non-landlineGetting started Page Verify ooma Service is Working Placing CallsEmergency 911 Calls Answering CallsEnding Calls Basic callingPower Outages Service DisruptionsInternet Interruptions Other Calling Features Page Basic calling Answering Calls on the Second Line Switching LinesPlacing Calls on the Second Line Joining a Call Party LinePlacing Calls on Hold ConferencingJoining a Call in Progress Using the Instant Second Line with Cordless PhonesMulti-Handset Cordless Phone Systems Page Retrieving Messages from an ooma Hub or ooma Scout Initial SetupBroadband answering machine Advanced Features Sending an Answered Call to Voicemail Checking Messages RemotelySending an Incoming Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Ooma Hub device Left side view Right side viewLeft side view Ooma Scout deviceLine 1 & Line 2 Buttons Volume AdjustmentBrightness Adjustment Play ButtonPage Before You Begin InstallationLandline vs. Non-landline Installation What You Need In Your HomeEach ooma Hub package contains Ports on the ooma Hub deviceEach ooma Scout package contains Ports on the ooma Scout devicePage Installing the ooma Hub Connecting the ooma Hub to the NetworkGetting the Best Voice Quality Skip to Connecting the ooma Hub to Your Phone System Modem and Router InstallationTo connect the ooma Hub to your network Integrated Router Installation Skip to Finishing Installation of the ooma hub Connecting the ooma Hub to Your Phone SystemHigh-Speed Cable or Fiber-Optic Internet High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Installing the ooma scout Phone Jack DSL FilterHow Phone Devices Work with the ooma System Installing the Rest of Your PhonesCordless Phones Fax Machines Other DevicesPage On the ooma Hub is blinking red TroubleshootingThere’s no phone line next to my Internet connection Are solid redYou need to assign a static IP address to the ooma Hub Ooma Tab cycles between blue and red every few secondsYou hear a regular dialtone instead of the ooma dialtone You have a cable or DSL modem thatPicking up another phone does not join the existing call My phones don’t ring when I receive a callContacting ooma Support International calls do not workPage Modem Internet ConnectionAppendix a identifying your equipment Integrated Routers RouterPhone System SplittersSingle-Line Duplex Splitters Dual-Jack Wall PlatesTwo Line Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page FCC Wants You to Know Appendix c regulatory informationAppendix c regulatory information Important Safety Information