TiVo Hub Placing Calls on the Second Line, Answering Calls on the Second Line, Switching Lines

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the instant second line

The Instant Second Line™ feature adds another phone line to every phone in your home without the hassle or cost of physically installing a new one through the phone company. Not only that, the Instant Second Line uses the same phone number you already have and makes it easy to create 3-way conference calls! To fully utilize your Instant Second Line, you will need to purchase and install at least one ooma Scout device.

Placing Calls on the Second Line

To place a call when someone else is already on the phone, simply pick up a phone that is connected to a different ooma device than the one already in use. Your ooma device will select an available line and will light

up Line or Line solid red. You will immediately hear the ooma dialtone and be able to make your call.

Answering Calls on the Second Line

If another call comes in while you’re on Line

 

, Line

 

 

will start to blink rapidly. You will hear the call

waiting tone while other phones in the household ring, giving other members of your household a chance to

pick up without interrupting your call. If you wish to get it yourself, press the rapidly blinking Line

 

 

to put the

 

 

 

 

 

 

 

 

current call on hold and answer the new call.

 

 

 

Another way to perform the same function is to use the Flash button on your phone. If you have used call- waiting before, this is the same way you answer the call-waiting tone. It is especially convenient when you are not near the ooma device, such as when you are using a cordless phone. If your phone does not have a flash button, you may quickly press and release the phone’s hook switch instead.

Switching Lines

To switch between two lines, simply press the button of the line you wish to be connected to, or use the flash button on your phone. The line you are on is automatically put on hold for you, and you’ll switch to the other one. You never need to worry about accidentally hanging up on a user when switching lines. If there is no call on the other line, you will hear the ooma dialtone and can place another call.

Joining a Call (Party Line)

The Instant Second Line feature gives each phone a new dialtone so that you can place another call when one is already in progress. To join a call already in progress on a different phone, simply press the line button that the call is on. You may also use the Flash button on your phone to switch to the call in progress.

A slowly blinking line button means that the line is in use by another ooma device.

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Contents User Guide Page Instant Second Line Getting StartedBasic Calling Broadband Answering MachineAppendix a Identifying Your Equipment Page Getting started Landline vs. Non-landlineProvisioning Landline version only Page Verify ooma Service is Working Placing CallsEmergency 911 Calls Answering CallsEnding Calls Basic callingInternet Interruptions Service DisruptionsPower Outages Other Calling Features Page Basic calling Answering Calls on the Second Line Switching LinesPlacing Calls on the Second Line Joining a Call Party LinePlacing Calls on Hold ConferencingMulti-Handset Cordless Phone Systems Using the Instant Second Line with Cordless PhonesJoining a Call in Progress Page Broadband answering machine Initial SetupRetrieving Messages from an ooma Hub or ooma Scout Advanced Features Sending an Answered Call to Voicemail Checking Messages RemotelySending an Incoming Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Ooma Hub device Left side view Right side viewLeft side view Ooma Scout deviceLine 1 & Line 2 Buttons Volume AdjustmentBrightness Adjustment Play ButtonPage Before You Begin InstallationLandline vs. Non-landline Installation What You Need In Your HomeEach ooma Hub package contains Ports on the ooma Hub deviceEach ooma Scout package contains Ports on the ooma Scout devicePage Getting the Best Voice Quality Connecting the ooma Hub to the NetworkInstalling the ooma Hub To connect the ooma Hub to your network Modem and Router InstallationSkip to Connecting the ooma Hub to Your Phone System Integrated Router Installation High-Speed Cable or Fiber-Optic Internet Connecting the ooma Hub to Your Phone SystemSkip to Finishing Installation of the ooma hub High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Installing the ooma scout Phone Jack DSL FilterCordless Phones Installing the Rest of Your PhonesHow Phone Devices Work with the ooma System Fax Machines Other DevicesPage On the ooma Hub is blinking red TroubleshootingThere’s no phone line next to my Internet connection Are solid redYou need to assign a static IP address to the ooma Hub Ooma Tab cycles between blue and red every few secondsYou hear a regular dialtone instead of the ooma dialtone You have a cable or DSL modem thatPicking up another phone does not join the existing call My phones don’t ring when I receive a callContacting ooma Support International calls do not workPage Appendix a identifying your equipment Internet ConnectionModem Integrated Routers RouterPhone System SplittersTwo Line Splitters Dual-Jack Wall PlatesSingle-Line Duplex Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page FCC Wants You to Know Appendix c regulatory informationAppendix c regulatory information Important Safety Information
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