TiVo Hub manual Landline vs. Non-landline, Provisioning Landline version only, Getting started

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Using the ooma™ system means you can use your phones to call anyone in the US - with no monthly fees! With the Instant Second Line™ feature, your household can make or receive two calls at the same time without the hassle or expense of having a second line and number. Plus, the Broadband Answering Machine™ feature combines the convenience of an answering machine with the power of voicemail.

If you followed the steps in the Quick Start Guide, your ooma system should now be installed and the ooma Tab should be blue, indicating your system is online. Listen for the signature ooma dialtone to tell you that your ooma service is working.

Landline vs. Non-landline

The ooma system can be used with or without a landline. By using the ooma system with a landline, you get to keep your phone number, increase the reliability of your phone service and retain traditional 911 services. This is the safest and most reliable way to use the ooma system, and allows you to still make and receive phone calls, including 911 calls, even if your Internet service is down or your power is out (regular phone com- pany calling charges apply and a line-powered corded phone is required). If you are using the ooma system with your original home phone number, you will be installing the landline version. Look for the icon through- out this guide for important information about using the landline version of the ooma system.

By using the ooma system without a landline, you will save the most money, however you will not be able to make or receive phone calls, including 911 calls, if your Internet service is down or your power is out. If you received a new phone number from ooma, you will be installing the non-landline version. Look for the icon throughout this guide for important information about using the non-landline version of the ooma system.

Provisioning ( Landline version only)

In order for ooma services, such as the Instant Second Line feature, to fully work, your landline phone service needs to be provisioned. “Provisioning” your phone line means that your local phone service will be modified to work with the ooma system. Calling features such as Call-Waiting, 3-way Calling and Voicemail will be cancelled (since your ooma service includes these features) and Call Forward on Busy (CFB) will be added. If you provided your authorization and landline account information to ooma when you made your purchase, ooma will work with your phone company to do this for you. A change fee and recurring monthly charge for the CFB feature will apply. While provisioning may take a couple days, unlimited calling within the US starts as soon as the ooma Tab is blinking blue and you hear the signature ooma dialtone.

If you currently subscribe to a voicemail service, the provisioning process will cancel it and any messages will be lost. Check and empty your voicemail account before installing your ooma system.

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Contents User Guide Page Instant Second Line Getting StartedBasic Calling Broadband Answering MachineAppendix a Identifying Your Equipment Page Landline vs. Non-landline Provisioning Landline version onlyGetting started Page Verify ooma Service is Working Placing CallsEmergency 911 Calls Answering CallsEnding Calls Basic callingService Disruptions Power OutagesInternet Interruptions Other Calling Features Page Basic calling Answering Calls on the Second Line Switching LinesPlacing Calls on the Second Line Joining a Call Party LinePlacing Calls on Hold ConferencingUsing the Instant Second Line with Cordless Phones Joining a Call in ProgressMulti-Handset Cordless Phone Systems Page Initial Setup Retrieving Messages from an ooma Hub or ooma ScoutBroadband answering machine Advanced Features Sending an Answered Call to Voicemail Checking Messages RemotelySending an Incoming Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Ooma Hub device Left side view Right side viewLeft side view Ooma Scout deviceLine 1 & Line 2 Buttons Volume AdjustmentBrightness Adjustment Play ButtonPage Before You Begin InstallationLandline vs. Non-landline Installation What You Need In Your HomeEach ooma Hub package contains Ports on the ooma Hub deviceEach ooma Scout package contains Ports on the ooma Scout devicePage Connecting the ooma Hub to the Network Installing the ooma HubGetting the Best Voice Quality Modem and Router Installation Skip to Connecting the ooma Hub to Your Phone SystemTo connect the ooma Hub to your network Integrated Router Installation Connecting the ooma Hub to Your Phone System Skip to Finishing Installation of the ooma hubHigh-Speed Cable or Fiber-Optic Internet High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Installing the ooma scout Phone Jack DSL FilterInstalling the Rest of Your Phones How Phone Devices Work with the ooma SystemCordless Phones Fax Machines Other DevicesPage On the ooma Hub is blinking red TroubleshootingThere’s no phone line next to my Internet connection Are solid redYou need to assign a static IP address to the ooma Hub Ooma Tab cycles between blue and red every few secondsYou hear a regular dialtone instead of the ooma dialtone You have a cable or DSL modem thatPicking up another phone does not join the existing call My phones don’t ring when I receive a callContacting ooma Support International calls do not workPage Internet Connection ModemAppendix a identifying your equipment Integrated Routers RouterPhone System SplittersDual-Jack Wall Plates Single-Line Duplex SplittersTwo Line Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page FCC Wants You to Know Appendix c regulatory informationAppendix c regulatory information Important Safety Information
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