TiVo Hub manual Answering Calls, Ending Calls, Emergency 911 Calls, Basic calling

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Answering Calls

To answer an incoming call, simply pickup any ringing phone in the house and you will be connected to the caller. When a line is ringing, you will see the line button blink rapidly.

To use Caller ID on your phones, the landline phone service plugged into the ooma system must also have the Caller ID feature enabled.

Ending Calls

To end a call, simply hang up the phone. If you are the only one talking on that line, the call will be disconnected and the line button will stop being illuminated.

Emergency 911 Calls

Emergency 911 calls work differently depending on whether you are using the landline or non-landline version. Please see the appropriate notes below.

LANDLINE

NON-LANDLINE

If you pick up any phone connected to an ooma device and dial 911, the call will override other calls currently active on the system and be placed through your local phone service to ensure that your location is quickly identified. 911 calls work even if your Internet connection is down or there is a power outage in your house. Note: Placing a 911 call during a power outage requires a line-powered corded phone.

Under rare circumstances, the system may not be able to disconnect an active call immediately to place the 911 call. In this case, you will hear a fast busy tone. Hang-up the phone, wait 15 seconds, then dial again.

If you pick up any phone connected to an ooma device and dial 911, the call will override other calls currently active on the system and will be immediately placed to our 911 service centers.

In locations where Enhanced 911 is available, your service address location will automatically be transmitted to dispatchers handling the call. For your saftey, always ensure that ooma has your current service address. To update your service address, please visit the ooma Lounge or call ooma customer service.

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Contents User Guide Page Basic Calling Getting StartedInstant Second Line Broadband Answering MachineAppendix a Identifying Your Equipment Page Landline vs. Non-landline Provisioning Landline version onlyGetting started Page Placing Calls Verify ooma Service is WorkingEnding Calls Answering CallsEmergency 911 Calls Basic callingService Disruptions Power OutagesInternet Interruptions Other Calling Features Page Basic calling Placing Calls on the Second Line Switching LinesAnswering Calls on the Second Line Joining a Call Party LineConferencing Placing Calls on HoldUsing the Instant Second Line with Cordless Phones Joining a Call in ProgressMulti-Handset Cordless Phone Systems Page Initial Setup Retrieving Messages from an ooma Hub or ooma ScoutBroadband answering machine Advanced Features Sending an Incoming Call to Voicemail Checking Messages RemotelySending an Answered Call to Voicemail Sending all Calls to Voicemail Do Not DisturbPage Ooma lounge Quick reference guide Left side view Right side view Ooma Hub deviceOoma Scout device Left side viewBrightness Adjustment Volume AdjustmentLine 1 & Line 2 Buttons Play ButtonPage Landline vs. Non-landline Installation InstallationBefore You Begin What You Need In Your HomePorts on the ooma Hub device Each ooma Hub package containsPorts on the ooma Scout device Each ooma Scout package containsPage Connecting the ooma Hub to the Network Installing the ooma HubGetting the Best Voice Quality Modem and Router Installation Skip to Connecting the ooma Hub to Your Phone SystemTo connect the ooma Hub to your network Integrated Router Installation Connecting the ooma Hub to Your Phone System Skip to Finishing Installation of the ooma hubHigh-Speed Cable or Fiber-Optic Internet High-Speed DSL and Phone Service are on the Same Line High-Speed DSL and Phone Service are on Different Lines Finishing Installation of the ooma Hub Page Phone Jack DSL Filter Installing the ooma scoutInstalling the Rest of Your Phones How Phone Devices Work with the ooma SystemCordless Phones Other Devices Fax MachinesPage There’s no phone line next to my Internet connection TroubleshootingOn the ooma Hub is blinking red Are solid redYou hear a regular dialtone instead of the ooma dialtone Ooma Tab cycles between blue and red every few secondsYou need to assign a static IP address to the ooma Hub You have a cable or DSL modem thatContacting ooma Support My phones don’t ring when I receive a callPicking up another phone does not join the existing call International calls do not workPage Internet Connection ModemAppendix a identifying your equipment Phone System RouterIntegrated Routers SplittersDual-Jack Wall Plates Single-Line Duplex SplittersTwo Line Splitters Page Appendix b limited warranty Appendix b limited warranty Page Page Appendix c regulatory information FCC Wants You to KnowAppendix c regulatory information Important Safety Information