Lucent Technologies partner voice messaging card Verifying System Operation, Voice Mail Service

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Verifying System Operation

After you finish programming the PARTNER Voice Messaging and the communications system, you should perform the tests described in this section to verify system operation.

If your system allows programming from extension 11, you should perform these tests from extension 11 leaving extension 10 for the receptionist to handle calls.

Voice Mail Service

Make a call to the VMS Hunt Group by doing one of the following:

If calling internally, press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button.

If calling from outside the system, press [ * ] [ R ] ([ * ] [ 7 ]) during the general mailbox greeting.

You should hear the following:

Welcome to PARTNER Voice Messaging.

Please enter your mailbox number and password.

Call Answer Service

VMS Extension Coverage

1.Press the Do Not Disturb button at the appropriate destination extensions to quickly route your test calls to Call Answer Service.

2.For extensions that do not have Automatic VMS Cover, turn on coverage by pressing the VMS Cover button at those extensions.

3.Call the first extension that has VMS coverage (either automatic or man- ual). If Do Not Disturb is on at the extension, PARTNER Voice Messaging should answer the call after one ring and you should hear the general mailbox greeting. (If Do Not Disturb is not on, the call rings at the exten- sion before Call Answer Service answers it.)

4.Repeat this procedure for every extension that has voice mail coverage.

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Contents Partner Voice Messaging PC Card Write Table of Contents Purpose of this Guide TerminologyKey Sequences Voice Messaging Service Overview Partner Voice Messaging Services Communications System Features Affecting Call Answer Service VMS CoverageDo Not Disturb F01 Group Call Distribution #206Line Coverage Extension #208 Voice Mailbox Tranfer F14Voice Mail Service Factory-Set General Mailbox GreetingFactory-Set Subscriber Mailbox Greeting Page Security System Security GuidelinesPage Installation Instructions Important Safety InstructionsPage Page Lnitial Settings Partner Voice Messaging ProgrammingPartner Voice Messaging Initial Settings Partner ACS Initial SettingsPartner Voice Messaging Planning Forms Using Partner Voice Messaging System Programming Programming Main MenuPartner Voice Messaging Programming MenuAccessing the Programming Main Menu Programming GuidelinesAssigning a Mailbox to an Extension Recording the General Mailbox GreetingChanging the System Managers Password New password is now active Reinitializing a MailboxReinitializing a Password Partner ACS Programming Partner ACS Planning FormsUsing Partner ACS System Programming Programming Mode Programming OverlaysYou must program the following for every new installation VMS Hunt Group Extensions #505Transfer Return Extensions #306 Line Coverage Group Call Distribution #206Line Coverage Extension #208 Automatic VMS Cover #310 VMS Cover Rings #117 Telephone Button ProgrammingManual VMS Cover F15 Do Not Disturb F01 Voice Mailbox Transfer F14Voice Mail Messages Voice Mail Service Call Answer ServiceVerifying System Operation VMS Extension CoverageGroup Call Distribution #206 Using Partner Voice Messaging Helpful HintsLogging into the System Listening to MessagesUsing Dial Code/Button Features Transferring to an ExtensionChanging Your Password Prompt says, Please enter new passwordRecording Your Personal Greeting Help Partner Voice Messaging Planning Forms Form 1 Mailbox AssignmentsCompleting this form Form 2 General Mailbox Greeting Recording the AnnouncementPartner Voice Messaging PC Card Quick Reference Card Listening to Messages