Pitney Bowes B702 manual Error and Warning Messages, Check EIU B700 Only

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Troubleshooting • 7

Error and Warning Messages

Bad PrintHd

The meter has detected a printhead problem. Call for service.

Check EIU (B700 Only)

There is a communication problem between your meter and the EIU (DataLink). Unplug the power cord for 30 seconds, then plug it in to restart the meter. If this fails to correct the problem, call for service.

Clear Jam

The mailpiece has jammed on the feed deck. To clear the jam, turn the meter off, then on. This causes the transport to release the envelope. Carefully pull the envelope out to the Left to avoid damaging the ribbon.

Date Change

Normal. Occurs at midnight (unless you specified another time) when the meter automati- cally advances the date.

Date Error

Check the date.

Error

You entered an “illegal” value, that is, a value the meter can't accept.

Fatal 09

The meter displays this message after nine consecutive, unsuccessful attempts to refill it. You cannot refill the meter at this point. Please call for service.

Fatal NN

The meter has a fault which prevents it from operating. "NN" is a code that indicates the nature of the fault to Pitney Bowes Service personnel. You may be able to recover the me- ter from a Fatal 14 fault by turning it off, waiting a few seconds, then turning it on. If the me- ter fails to display the default postage amount after you do this, write down the error code and please call for service.

High Value

The postage value you selected is greater than the high value limit set for your meter. This is a warning only; you can accept the value and process the mailpiece by pressing Enter.

SV60941 Rev. B

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Contents B700, B702 FCC Notice Page Table of Contents Table of Contents Replacing the Ribbon Troubleshooting Introduction Introduction Introduction Quick Reference Guide Specifications EquipmentMaterial Glossary Meter Settings$ Used Register DefaultBatch DescendingTimeout Safety NotesSetup RefillIntroduction Getting Acquainted Getting Acquainted Controls, Indicators and Machine Features, Front ViewB700/B702 Controls, Indicators and Machine Features, Rear View B700/B702 Keypad User Mode Getting Acquainted Keypad Template Setup Mode Green and 1 for a Page Using the Meter This chapter explains how to use your postage meterApplying Power Using the MeterBefore You Apply Power Turning Meter OnAdjusting the Stacker Omitting Date Selecting an Ad Slogan Selecting an Inscription Selecting an AccountChecking Clearing Batch Register Standard Operation B702 and B700 With No AccountingPrinting a Register Report If You Have Departmental Accounting Printing Account ReportsPrinting an Account Report Printing Postage Using the Default Value Using the Meter B700 Only Page Setting Up the Meter Setting Up the Meter Entering Setup Entering Alpha Characters Setting Up the MeterUsing Keyboard Setup Template Entering Numeric CharactersNavigating the Menus Setting Up OptionsB700 Only B702 Only Setup Up Options Menu Prompt Function Go ToSetting Up the Meter Menu Change Language Menus 3, 4, 5 Set Memory Keys Menus 3, 4, 5 Set Memory Keys Menu Set Daylight Saving Time Select Default Advertisement Menu Set Default Inscription Menu Set Account DefaultMenu Set Low Funds Menu Set Postage Default Value Menu Set Timeout Length Menu Activate Features Menu Print Setup Report Menu Print Account Report Typical Multi-Account ReportMenu 17 Clear All Accounts Menu Move Clock Ahead Move Clock Back Menu Create Account Menu Delete Account Menu Change Account Names Menu Change Supervisor Password Menu Enable PasswordMenu Enable Accounting Menu Set Time Date Change Menu Set the Default Refill Amount Set Printer Connection Setting Up the Meter Refilling Your Meter Obtaining Current Meter Access Code Refilling Your MeterClick on Refill Your Meter Obtaining Refill CombinationRefilling Your Meter on the Internet Click ContinueRefilling Your Meter on the Phone Regular Mail Address Payment Options Purchase PowerEntering Your Refill Amount into the Meter Overnight Mail AddressPayment Options Reserve AccountFDN Beneficiary Destination BankCity, State AC Account NumberUnited States Postal Service CMRS-PB Obtaining the Current Meter Access Code Performing an Inspection on Your MeterEntering Your Combination in the Meter Performing the InspectionDial Page Replacing the Ribbon Replacing the Ribbon Removing Used Ribbon CassetteRemoving the Used Ribbon Cassette Installing the New Cassette Replacing the Ribbon Page Troubleshooting Error Messages TroubleshootingFault Messages If You Need Service Error and Warning Messages Check EIU B700 OnlyInspect Due Please Wait Page Supplies and Options Supplies and Options Using the Slogan CartridgeAdvertising Slogan Cartridge Advertising Slogan Cartridge Moistener Attaching the MoistenerMoistener B700 Only Using the MoistenerFilling Moistener Bypassing the Moistener Maintaining the MoistenerYou may also call the PB Supply Line at Appendix Meter Inscriptions AppendixAvailable Inscriptions ZIP+4 Page Sv60941Revb