Pitney Bowes B702 manual Troubleshooting, Error Messages, Fault Messages If You Need Service

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7 • Troubleshooting

Error and

Warning

Messages

The table on the following pages lists error and warning mes- sages you might see while using your meter. An error mes- sage alerts you to a fault which, until you correct it, prevents the meter from tripping. A warning message alerts you to a condition that needs attention, but doesn't prevent meter trip- ping.

NOTE: Whenever the postage amount displayed is bracketed by three wings, as shown below, the meter is ready to print post- age. If the amount is bracketed by one set of wings, you can't process mail until you ﬁ x the fault.

Meter is ready to print postage.

Meter not ready. It won't trip until you respond to the error or warning mes- sage.

Fault Messages

If You Need

Service

If the meter senses a fault it can't correct, it displays the message “FATAL NN” where NN is a code that represents the type of fault. When this display appears, you won't be able to enter many keyboard commands and the meter won't trip.

You may be able to correct the problem by turning the meter off for a few seconds, and turning it back on. If this doesn't correct the problem, please write down the error code and call for service.

Pitney Bowes provides service from most of the major cit- ies of the United States through a nationwide, computerized dispatching network. Should you have questions about your postage meter or require assistance with your particular ap- plication, visit our web site: www.pitneyworks.com/metersupport or call 1-800-522-0020.

7-2	SV60941 Rev. B

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Contents B700, B702 FCC Notice Page Table of Contents Table of Contents Replacing the Ribbon Troubleshooting Introduction Introduction Introduction Specifications Equipment Quick Reference GuideMaterial Meter Settings Glossary$ Used Batch DefaultRegister DescendingSetup Safety NotesTimeout RefillIntroduction Getting Acquainted Controls, Indicators and Machine Features, Front View Getting AcquaintedB700/B702 Controls, Indicators and Machine Features, Rear View B700/B702 Keypad User Mode Getting Acquainted Keypad Template Setup Mode Green and 1 for a Page This chapter explains how to use your postage meter Using the MeterBefore You Apply Power Using the MeterApplying Power Turning Meter OnAdjusting the Stacker Omitting Date Selecting an Ad Slogan Selecting an Account Selecting an InscriptionStandard Operation B702 and B700 With No Accounting Checking Clearing Batch RegisterPrinting a Register Report Printing Account Reports If You Have Departmental AccountingPrinting an Account Report Printing Postage Using the Default Value Using the Meter B700 Only Page Setting Up the Meter Setting Up the Meter Using Keyboard Setup Template Setting Up the MeterEntering Setup Entering Alpha Characters Entering Numeric CharactersSetting Up Options Navigating the MenusB700 Only B702 Only Menu Prompt Function Go To Setup Up OptionsSetting Up the Meter Menu Change Language Menus 3, 4, 5 Set Memory Keys Menus 3, 4, 5 Set Memory Keys Menu Set Daylight Saving Time Select Default Advertisement Menu Set Account Default Menu Set Default InscriptionMenu Set Low Funds Menu Set Postage Default Value Menu Set Timeout Length Menu Activate Features Menu Print Setup Report Typical Multi-Account Report Menu Print Account ReportMenu 17 Clear All Accounts Menu Move Clock Ahead Move Clock Back Menu Create Account Menu Delete Account Menu Change Account Names Menu Enable Password Menu Change Supervisor PasswordMenu Enable Accounting Menu Set Time Date Change Menu Set the Default Refill Amount Set Printer Connection Setting Up the Meter Refilling Your Meter Refilling Your Meter Obtaining Current Meter Access CodeRefilling Your Meter on the Internet Obtaining Refill CombinationClick on Refill Your Meter Click ContinueRefilling Your Meter on the Phone Entering Your Refill Amount into the Meter Payment Options Purchase PowerRegular Mail Address Overnight Mail AddressReserve Account Payment OptionsCity, State Destination BankFDN Beneficiary AC Account NumberUnited States Postal Service CMRS-PB Performing an Inspection on Your Meter Obtaining the Current Meter Access CodePerforming the Inspection Entering Your Combination in the MeterDial Page Replacing the Ribbon Removing Used Ribbon Cassette Replacing the RibbonRemoving the Used Ribbon Cassette Installing the New Cassette Replacing the Ribbon Page Troubleshooting Troubleshooting Error MessagesFault Messages If You Need Service Check EIU B700 Only Error and Warning MessagesInspect Due Please Wait Page Supplies and Options Using the Slogan Cartridge Supplies and OptionsAdvertising Slogan Cartridge Attaching the Moistener Advertising Slogan Cartridge MoistenerUsing the Moistener Moistener B700 OnlyFilling Moistener Maintaining the Moistener Bypassing the MoistenerYou may also call the PB Supply Line at Appendix Appendix Meter InscriptionsAvailable Inscriptions ZIP+4 Page Sv60941Revb