Dell 2145cn manual Printing problems, Condition Possible Suggested Solutions Cause

Page 74

Printing problems

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

The printer does

The printer is not

Check the power cord

not print.

receiving power.

connections. Check the

 

 

power switch and the power

 

 

source.

 

 

 

 

The printer is not

Select Dell 2145cn Color

 

selected as the

Laser MFP as your default

 

default printer.

printer in your Windows.

 

 

 

Check the printer for the following:

The front cover is not closed. Close the cover.

Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 64).

No paper is loaded. Load paper (see "Loading paper" on page 27).

The toner cartridge is not installed. Install the toner cartridge.

If a system error occurs, contact your service representative.

 

The connection

Disconnect the printer cable

 

cable between the

and reconnect it.

 

computer and the

 

 

printer is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable

 

cable between the

to another computer that is

 

computer and the

working properly and print a

 

printer is defective.

job. You can also try using a

 

 

different printer cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to ensure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, ensure

 

 

that the printer is attached to

 

 

the correct one.

 

 

 

 

The printer may be

Check the printer properties

 

configured

to ensure that all of the print

 

incorrectly.

settings are correct.

 

 

 

 

The printer driver

Reinstall the printer software.

 

may be incorrectly

See the Software section.

 

installed.

 

 

 

 

 

The printer is

Check the display message

 

malfunctioning.

on the control panel to see if

 

 

the printer is indicating a

 

 

system error.

 

 

 

 

The document size

Get more hard disk space

 

is so big that the

and print the document

 

hard disk space of

again.

 

the computer is not

 

 

enough to access

 

 

the print job.

 

 

 

 

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

The printer

The paper source

For many software

selects print

selection in the

applications, the paper

materials from

printer properties

source selection is found

the wrong paper

may be incorrect.

under the Thin Paper tab

source.

 

within the printer properties.

 

Select the correct paper

 

 

 

 

source. See the printer driver

 

 

help screen.

A print job is

The job may be very

Reduce the complexity of the

extremely slow.

complex.

page or try adjusting the print

 

 

quality settings.

Half the page is

The page orientation

Change the page orientation

blank.

setting may be

in your application. See the

 

incorrect.

printer driver help screen.

 

The paper size and

Ensure that the paper size in

 

the paper size

the printer driver settings

 

settings do not

matches the paper in the

 

match.

tray.

 

 

Or, ensure that the paper

 

 

size in the printer driver

 

 

settings matches the paper

 

 

selection in the software

 

 

application settings you use.

The printer

The printer cable is

Disconnect the printer cable

prints, but the

loose or defective.

and reconnect. Try a print job

text is wrong,

 

that you have already printed

garbled, or

 

successfully. If possible,

 

attach the cable and the

incomplete.

 

 

printer to another computer

 

 

 

 

and try a print job that you

 

 

know works. Finally, try a

 

 

new printer cable.

 

 

 

 

The wrong printer

Check the application’s

 

driver was selected.

printer selection menu to

 

 

ensure that your printer is

 

 

selected.

 

 

 

 

The software

Try printing a job from

 

application is

another application.

 

malfunctioning.

 

 

 

 

 

The operating

Exit Windows and reboot the

 

system is

computer. Turn the printer off

 

malfunctioning.

and then back on again.

Pages print, but

The toner cartridge

Redistribute the toner, if

are blank.

is defective or out of

necessary (see

 

toner.

"Redistributing toner" on

 

 

page 58).

 

 

If necessary, replace the

 

 

toner cartridge.

 

 

 

 

The file may have

Check the file to ensure that

 

blank pages.

it does not contain blank

 

 

pages.

 

 

 

 

Some parts, such as

Contact a service

 

the controller or the

representative.

 

board, may be

 

 

defective.

 

 

 

 

74 Troubleshooting

Image 74
Contents Multi Functional Printer Features of your new laser printer Special FeaturesAbout this USER’S Guide Features by ModelFeatures Convention Description ExampleOnline User’s Guide Quick Install GuideFinding More Information Printer Driver HelpWhat the icons and signs in this user’s guide mean Safety informationImportant Safety Symbols and Precautions AWG American Wire Gauge Contents Copying Scanning Basic Printing Faxing Scanning by a network connectionReceiving a fax Fax setupMaintenance parts Other ways to faxManaging your printer from the website Understanding display messages Solving other problemsUsing the hard disk Clearing paper jamsContacting Dell Warranty and Return PolicyDell Technical Support Policy Front view Rear view IntroductionPrinter Overview Control Panel Overview Status Description Understanding the Status LEDAcknowledging the Status of the Toner Cartridge Menu Overview Printer driver Printer Driver FeaturesSupplied Software PostScript driverGetting started Setting UP the HardwareSetting UP the Network Printing a DemoSystem Requirements Configuring network protocol via the printerUsing the SetIP program Microsoft WindowsOperating system Installing the SoftwareLinux Free HDD spacePrinters Basic Settings Using the save modes Setting soundsEntering characters using the number keypad Scan power save mode Setting print job timeoutChanging the font setting Click Printer Setting Utility Click EmulationOn the scanner glass Loading originals and print mediaLoading Originals DadfSelecting Print Media Specifications on print media Type Size Dimensions Weighta CapacitybGuidelines for special print media Media sizes supported in each modeMode Size Source Media Type GuidelinesLoading paper in the tray 1 or optional tray Changing the Size of the Paper in the Paper TrayLoading Paper Full Tips on using the multi-purpose trayLoading paper in the multi-purpose tray EmptyFor A4- or Legal-sized paper Adjusting the Output SupportFor Letter-sized paper Output support ExtensionSetting the Paper Size and Type Selecting the Paper Tray Changing the Settings for Each CopyCopying CopyingUsing Special Copy Features Changing the Scan Size SettingsChanging the Default Copy Settings ID Card CopyingClone copying Adjusting background imagesPoster copying Book copyingEdge erase Printing on Both Sides of PaperMargin shift Gray enhance copyingSetting Copy Timeout Scanning Basics Setting scan information in Dell Scan ManagerScanning Scanning from the Control PanelPreparing for network scanning User authentication for network scanningScanning by a Network Connection Select IP Address or Host NameSetting up an SMB server Setting up an e-mail accountSetting up an FTP server Scanning to EmailSetting UP Address Book Changing the Settings for Each Scan JOBChanging the Default Scan Settings Printing Scan Confirmation Report AutomaticallyRetrieving global email addresses from the Ldap server Configuring group email numbersUsing address book entries Searching address book for an entryScan on Both Sides of Paper Printing a Document Canceling a Print JOBBasic printing Double-click the Dell 2145cn Color Laser MFP iconFaxing Setting the fax headerAdjusting the document settings Sending a FAXReceiving a FAX Receiving manually using an extension telephone Receiving automatically in Fax modeReceiving manually in Tel mode Receiving automatically in Ans/Fax modeOther Ways to FAX Sending a priority fax Forwarding faxesForwarding received faxes to email address FAX SetupChanging the fax setup options Sending optionsPrinting sent fax report automatically Changing the default document settingsSetting up address book Speed buttonsSearching Address Book for an entry Speed dial numbersGroup dial numbers Deleting a Address Book entry Printing Address BookPlugging in a USB Memory Device Using USB flash memoryAbout USB Memory Scanning to a USB Memory DevicePrinting from a USB Memory Device Backing UP DataFormatting a USB memory device Managing USB MemoryDeleting an image file Viewing the USB memory statusPrinting Reports MaintenanceAdjusting the Color Contrast Printing a reportCleaning the outside Using Toner LOW AlertCleaning Your Printer Cleaning the insidePlug in the power cord and turn the printer on Toner cartridge storage Cleaning the scan unitMaintaining the Cartridge Expected cartridge lifeReplacing the Toner Cartridge Clearing the Toner Empty message Replacing the Paper Transfer Belt Checking the PRINTER’S Serial Number Maintenance PartsManaging Your Printer from the Website Clearing Document Jams TroubleshootingTips for Avoiding Paper Jams Input misfeedRoller misfeed Clearing Paper JamsExit misfeed Message Location GO to JAMPaper feed area Multi-purpose tray Fuser unit area Paper exit area Optional tray Message Meaning Suggested Solutions Understanding Display MessagesComm Error Not ConfiguredQuery Timeout InstallPress Stop/Clear Self Diagnostics Not Assigned Page/Cancel JobPower Failure TemperaturePaper feeding Solving Other ProblemsCondition Suggested Solutions Printing problems Condition Possible Suggested Solutions CausePrinting quality problems Misformed Color or BlackBackground CharactersCopying problems Fax problems Scanning problemsDell Scan Manager problems Problem Possible Solution Cause Common PostScript problemsCommon Windows problems Common Linux problems Scan Appear onScanners list Common Macintosh problems HOW to Purchase Ordering supplies and accessoriesAccessories SuppliesActivating the Added Accessories in Printer Properties Installing accessoriesPrecautions to Take When Installing Accessories Installing a memory moduleUsing the Hard Disk Installing the hard diskPrinting a stored job Printing with the optional hard diskStoring a job Deleting a stored jobDeleting residual image data Printing using the form filesFile policy Specifications General SpecificationsCopier Specifications Printer SpecificationsScanner Specifications Facsimile Specifications Dell Technical Support Policy Warranty and Return PolicyAppendix Contacting DellGlossary EtherTalk ITU-T No chartEthernet Fuser UnitNetWare MAC addressModem OriginalsUNC Path Subnet MaskToner Cartridge WatermarkIndex DadfPostScript Page Software section Contents Using Windows Postscript Driver Using Your Printer with a Macintosh Typical Installation Installing Printer SoftwareInstalling Software for Local Printing Select Typical installation for a local printer. Click NextCustom Installation Click NextInstalling Software for Network Printing Select the components to be installed and click NextCustom Installation Select Custom installation. Click Next Reinstalling Printer Software Removing Printer SoftwareSelect your printer driver from the Name drop-down list Printing a DocumentPrinting to a file PRN Paper Orientation Printer SettingsLayout Tab Scaling Printing Paper TabSource Quality Color ModeGraphics Tab Advanced OptionsPrinter Tab Other Options TabAbout Tab Job typeUsing a Favorite Setting Using HelpAdvanced Printing Printing Multiple Pages on One Sheet of Paper N-Up PrintingPrinting Posters Printing BookletsFitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document NoneCreating a Watermark Using WatermarksUsing an Existing Watermark Editing a WatermarkUsing a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page OverlayUsing Windows PostScript Driver AdvancedCheck the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Double-clickPrinters and FaxesStarting SmarThru Office Using SmarThru OfficeSmarthru Office Quick Start GuideSend to FaxSettings, Control Panel, and then Scanners and Cameras Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Windows XPPrinter Status Monitor Using the Dell Toner Management SystemPrinter Settings Utility Printing Status The Printer Status Monitor displaysFirmware Update Utility window opens Fireware Update UtilityYou can printer Firmware Update Utility Dell Toner Re-order applicationGetting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Uninstalling the Unified Linux Driver Click UninstallDouble-clickUnified Driver Configurator on the desktop Using the Unified Driver ConfiguratorOpening the Unified Driver Configurator Printers Tab Printers ConfigurationScanners Configuration Classes TabSharing Ports Between Printers and Scanners Configuring Printer PropertiesPorts Configuration Printing from Applications Printing FilesScanning a Document Click PropertiesUsing the Image Manager Adding Job Type SettingsSelect Easy Install and click Install. Easy Install is Installing SoftwareUninstalling software Select Uninstall and click UninstallFor a USB-connected Setting Up the PrinterFor a Network-connected Macintosh Click Add on the Printer ListPrinting a Document Changing Printer SettingsPrinting LayoutPaper Printing Multiple Pages on One Sheet of PaperGraphics Start Applications and click Image Capture ScanningScanning with USB Index
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