Dell 2145cn manual Printing quality problems

Page 75

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

The printer does

Incompatibility

Printing the PDF file as an

not print PDF file

between the PDF

image may solve this

correctly. Some

file and the Acrobat

problem. Turn on Print As

parts of

products.

Image from the Acrobat

graphics, text, or

 

printing options.

 

 

illustrations are

 

It will take longer to

missing.

 

print when you print a

 

 

PDF file as an image.

The print quality

The resolution of the

Reduce the photo size. If you

of photos is not

photo is very low.

increase the photo size in the

good. Images

 

software application, the

are not clear.

 

resolution will be reduced.

 

 

The printer

If you are under the

Suggested solutions: Change

prints, but the

DOS environment,

the font setting (see

text is wrong,

the font setting for

"Changing the font

garbled, or

your printer may be

setting" on page 22).

set incorrectly.

 

incomplete.

 

 

 

Before printing,

Using damp paper

This is not a problem. Just

the printer emits

can cause vapor

keep printing.

vapor near the

during printing.

 

output tray.

 

 

The printer does

Paper size and

Set the correct paper size in

not print special

paper size setting do

the Custom in the Paper tab

sized paper

not match.

in the printer propeties. See

such as a billing

 

Software section.

paper.

 

 

 

 

 

Printing quality problems

If the inside of the printer is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.

 

 

CONDITION

SUGGESTED SOLUTIONS

 

 

 

 

 

Light or faded print

If a vertical white streak or faded area appears

 

 

 

 

on the page:

 

 

 

 

• The toner supply is low. You may be able

 

 

 

 

to temporarily extend the toner cartridge

 

 

 

 

life. See "Replacing the toner cartridge" on

 

 

 

 

page 59. If this does not improve the print

 

 

 

 

quality, install a new toner cartridge.

 

 

 

 

• The paper may not meet paper

 

 

 

 

specifications; for example, the paper is too

 

 

 

 

moist or too rough. See "Selecting print

 

 

 

 

 

 

 

 

media" on page 24.

 

 

 

 

• If the entire page is light, the print

 

 

 

 

resolution setting is too low. Adjust the print

 

 

 

 

resolution. See the help screen of the

 

 

 

 

printer driver.

 

 

 

 

• A combination of faded or smeared defects

 

 

 

 

may indicate that the toner cartridge needs

 

 

 

 

cleaning.

 

 

 

 

• The surface of the LSU part inside the

 

 

 

 

printer may be dirty. See "Cleaning the

 

 

 

 

inside" on page 56.

 

 

 

 

 

CONDITION

SUGGESTED SOLUTIONS

Toner specks

• The paper may not meet specifications; for

AaBbCc

example, the paper is too moist or too

rough. See "Selecting print media" on

AaBbCc

page 24.

AaBbCc

• The paper path may need cleaning. See

"Cleaning the inside" on page 56.

AaBbCc

 

AaBbCc

 

Dropouts

If faded areas, generally rounded, occur

 

randomly on the page:

AaBbCc

• A single sheet of paper may be defective.

AaBbCc

Try reprinting the job.

• The moisture content of the paper is

AaBbCc

uneven or the paper has moist spots on its

AaBbCc

surface. Try a different brand of paper. See

"Selecting print media" on page 24.

AaBbCc

• The paper lot is bad. The manufacturing

 

processes can cause some areas to reject

 

toner. Try a different kind or brand of

 

paper.

•Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thick Paper. Refer to the Software section for details.

If these steps do not correct the problem, contact a service representative.

White Spots

White spots appear on the page:

•The paper is too rough and a lot of dirt from

the paper falls to the inner devices within the printer, which means the transfer belt may be dirty. Clean the inside of your printer. Contact a service representative.

• The paper path may need cleaning. Contact a service representative.

Vertical lines

If black vertical streaks appear on the page:

•The drum inside the toner cartridge has probably been scratched. Remove the toner cartridge and install a new one. See "Replacing the toner cartridge" on page 59.

If white vertical streaks appear on the page:

•The surface of the LSU part inside the printer may be dirty. See "Cleaning the

inside" on page 56.

If vertical streaks appear on the page:

•The surface of the scanner glass and its white sheet may be dirty. Clean these unit. See "Cleaning the scan unit" on page 58. If this problem persists, contact a service representative.

Troubleshooting 75

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Contents Multi Functional Printer Special Features Features of your new laser printerConvention Description Example Features by ModelFeatures About this USER’S GuidePrinter Driver Help Quick Install GuideFinding More Information Online User’s GuideSafety information Important Safety Symbols and PrecautionsWhat the icons and signs in this user’s guide mean AWG American Wire Gauge Contents Scanning by a network connection Copying Scanning Basic Printing FaxingOther ways to fax Fax setupMaintenance parts Receiving a faxClearing paper jams Understanding display messages Solving other problemsUsing the hard disk Managing your printer from the websiteWarranty and Return Policy Dell Technical Support PolicyContacting Dell Introduction Printer OverviewFront view Rear view Control Panel Overview Understanding the Status LED Acknowledging the Status of the Toner CartridgeStatus Description Menu Overview PostScript driver Printer Driver FeaturesSupplied Software Printer driverPrinting a Demo Setting UP the HardwareSetting UP the Network Getting startedMicrosoft Windows Configuring network protocol via the printerUsing the SetIP program System RequirementsFree HDD space Installing the SoftwareLinux Operating systemPrinters Basic Settings Setting sounds Entering characters using the number keypadUsing the save modes Click Printer Setting Utility Click Emulation Setting print job timeoutChanging the font setting Scan power save modeDadf Loading originals and print mediaLoading Originals On the scanner glassSelecting Print Media Type Size Dimensions Weighta Capacityb Specifications on print mediaMedia Type Guidelines Media sizes supported in each modeMode Size Source Guidelines for special print mediaChanging the Size of the Paper in the Paper Tray Loading PaperLoading paper in the tray 1 or optional tray Empty Tips on using the multi-purpose trayLoading paper in the multi-purpose tray FullOutput support Extension Adjusting the Output SupportFor Letter-sized paper For A4- or Legal-sized paperSetting the Paper Size and Type Copying Changing the Settings for Each CopyCopying Selecting the Paper TrayID Card Copying Changing the Scan Size SettingsChanging the Default Copy Settings Using Special Copy FeaturesBook copying Adjusting background imagesPoster copying Clone copyingGray enhance copying Printing on Both Sides of PaperMargin shift Edge eraseSetting Copy Timeout Scanning from the Control Panel Setting scan information in Dell Scan ManagerScanning Scanning BasicsSelect IP Address or Host Name User authentication for network scanningScanning by a Network Connection Preparing for network scanningScanning to Email Setting up an e-mail accountSetting up an FTP server Setting up an SMB serverPrinting Scan Confirmation Report Automatically Changing the Settings for Each Scan JOBChanging the Default Scan Settings Setting UP Address BookSearching address book for an entry Configuring group email numbersUsing address book entries Retrieving global email addresses from the Ldap serverScan on Both Sides of Paper Double-click the Dell 2145cn Color Laser MFP icon Canceling a Print JOBBasic printing Printing a DocumentSending a FAX Setting the fax headerAdjusting the document settings FaxingReceiving a FAX Receiving automatically in Ans/Fax mode Receiving automatically in Fax modeReceiving manually in Tel mode Receiving manually using an extension telephoneOther Ways to FAX Forwarding faxes Sending a priority faxSending options FAX SetupChanging the fax setup options Forwarding received faxes to email addressSpeed buttons Changing the default document settingsSetting up address book Printing sent fax report automaticallySpeed dial numbers Group dial numbersSearching Address Book for an entry Printing Address Book Deleting a Address Book entryScanning to a USB Memory Device Using USB flash memoryAbout USB Memory Plugging in a USB Memory DeviceBacking UP Data Printing from a USB Memory DeviceViewing the USB memory status Managing USB MemoryDeleting an image file Formatting a USB memory devicePrinting a report MaintenanceAdjusting the Color Contrast Printing ReportsCleaning the inside Using Toner LOW AlertCleaning Your Printer Cleaning the outsidePlug in the power cord and turn the printer on Expected cartridge life Cleaning the scan unitMaintaining the Cartridge Toner cartridge storageReplacing the Toner Cartridge Clearing the Toner Empty message Replacing the Paper Transfer Belt Maintenance Parts Managing Your Printer from the WebsiteChecking the PRINTER’S Serial Number Input misfeed TroubleshootingTips for Avoiding Paper Jams Clearing Document JamsMessage Location GO to JAM Clearing Paper JamsExit misfeed Roller misfeedPaper feed area Multi-purpose tray Fuser unit area Paper exit area Optional tray Understanding Display Messages Message Meaning Suggested SolutionsInstall Not ConfiguredQuery Timeout Comm ErrorTemperature Not Assigned Page/Cancel JobPower Failure Press Stop/Clear Self DiagnosticsSolving Other Problems Condition Suggested SolutionsPaper feeding Condition Possible Suggested Solutions Cause Printing problemsPrinting quality problems Characters Color or BlackBackground MisformedCopying problems Scanning problems Dell Scan Manager problemsFax problems Common PostScript problems Common Windows problemsProblem Possible Solution Cause Common Linux problems Appear on Scanners listScan Common Macintosh problems Supplies Ordering supplies and accessoriesAccessories HOW to PurchaseInstalling a memory module Installing accessoriesPrecautions to Take When Installing Accessories Activating the Added Accessories in Printer PropertiesInstalling the hard disk Using the Hard DiskDeleting a stored job Printing with the optional hard diskStoring a job Printing a stored jobPrinting using the form files File policyDeleting residual image data General Specifications SpecificationsPrinter Specifications Scanner SpecificationsCopier Specifications Facsimile Specifications Contacting Dell Warranty and Return PolicyAppendix Dell Technical Support PolicyGlossary Fuser Unit ITU-T No chartEthernet EtherTalkOriginals MAC addressModem NetWareWatermark Subnet MaskToner Cartridge UNC PathDadf IndexPostScript Page Software section Contents Using Windows Postscript Driver Using Your Printer with a Macintosh Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Typical InstallationClick Next Custom InstallationSelect the components to be installed and click Next Installing Software for Network PrintingCustom Installation Select Custom installation. Click Next Removing Printer Software Reinstalling Printer SoftwarePrinting a Document Printing to a file PRNSelect your printer driver from the Name drop-down list Printer Settings Layout TabPaper Orientation Paper Tab SourceScaling Printing Advanced Options Color ModeGraphics Tab QualityJob type Other Options TabAbout Tab Printer TabUsing Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersNone Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper SizeEditing a Watermark Using WatermarksUsing an Existing Watermark Creating a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page OverlayAdvanced Using Windows PostScript DriverDouble-clickPrinters and Faxes Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer boxQuick Start Guide Using SmarThru OfficeSmarthru Office Starting SmarThru OfficeFax Send toWindows XP Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Settings, Control Panel, and then Scanners and CamerasPrinting Status The Printer Status Monitor displays Using the Dell Toner Management SystemPrinter Settings Utility Printer Status MonitorDell Toner Re-order application Fireware Update UtilityYou can printer Firmware Update Utility Firmware Update Utility window opensInstalling the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux DriverUsing the Unified Driver Configurator Opening the Unified Driver ConfiguratorDouble-clickUnified Driver Configurator on the desktop Classes Tab Printers ConfigurationScanners Configuration Printers TabConfiguring Printer Properties Ports ConfigurationSharing Ports Between Printers and Scanners Printing Files Printing from ApplicationsClick Properties Scanning a DocumentAdding Job Type Settings Using the Image ManagerSelect Uninstall and click Uninstall Installing SoftwareUninstalling software Select Easy Install and click Install. Easy Install isClick Add on the Printer List Setting Up the PrinterFor a Network-connected Macintosh For a USB-connectedLayout Changing Printer SettingsPrinting Printing a DocumentPrinting Multiple Pages on One Sheet of Paper GraphicsPaper Scanning Scanning with USBStart Applications and click Image Capture Index
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