Dell 2145cn Appendix, Dell Technical Support Policy, Contacting Dell, Warranty and Return Policy

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appendix

DELL TECHNICAL SUPPORT POLICY

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support. Additional technical support options may be available for purchase.

Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).

CONTACTING DELL

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

•World Wide Web www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp/ (Japan only) www.euro.dell.com (Europe only)

www.dell.com/la/ (Latin American and Caribbean countries) www.dell.ca (Canada only)

•Anonymous file transfer protocol (FTP) ftp.dell.com

Log in as user: anonymous, and use your email address as your password.

•Electronic Support Service mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com(Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

•Electronic Quote Service

apmarketing@dell.com (Asian/Pacific countries only) sale_canada@dell.com (Canada only)

WARRANTY AND RETURN POLICY

Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide.

Appendix 91

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Contents Multi Functional Printer Special Features Features of your new laser printerConvention Description Example Features by ModelFeatures About this USER’S GuidePrinter Driver Help Quick Install GuideFinding More Information Online User’s GuideImportant Safety Symbols and Precautions Safety informationWhat the icons and signs in this user’s guide mean AWG American Wire Gauge Contents Scanning by a network connection Copying Scanning Basic Printing FaxingOther ways to fax Fax setupMaintenance parts Receiving a faxClearing paper jams Understanding display messages Solving other problemsUsing the hard disk Managing your printer from the websiteDell Technical Support Policy Warranty and Return PolicyContacting Dell Printer Overview IntroductionFront view Rear view Control Panel Overview Acknowledging the Status of the Toner Cartridge Understanding the Status LEDStatus Description Menu Overview PostScript driver Printer Driver FeaturesSupplied Software Printer driverPrinting a Demo Setting UP the HardwareSetting UP the Network Getting startedMicrosoft Windows Configuring network protocol via the printerUsing the SetIP program System RequirementsFree HDD space Installing the SoftwareLinux Operating systemPrinters Basic Settings Entering characters using the number keypad Setting soundsUsing the save modes Click Printer Setting Utility Click Emulation Setting print job timeoutChanging the font setting Scan power save modeDadf Loading originals and print mediaLoading Originals On the scanner glassSelecting Print Media Type Size Dimensions Weighta Capacityb Specifications on print mediaMedia Type Guidelines Media sizes supported in each modeMode Size Source Guidelines for special print mediaLoading Paper Changing the Size of the Paper in the Paper TrayLoading paper in the tray 1 or optional tray Empty Tips on using the multi-purpose trayLoading paper in the multi-purpose tray FullOutput support Extension Adjusting the Output SupportFor Letter-sized paper For A4- or Legal-sized paperSetting the Paper Size and Type Copying Changing the Settings for Each CopyCopying Selecting the Paper TrayID Card Copying Changing the Scan Size SettingsChanging the Default Copy Settings Using Special Copy FeaturesBook copying Adjusting background imagesPoster copying Clone copyingGray enhance copying Printing on Both Sides of PaperMargin shift Edge eraseSetting Copy Timeout Scanning from the Control Panel Setting scan information in Dell Scan ManagerScanning Scanning BasicsSelect IP Address or Host Name User authentication for network scanningScanning by a Network Connection Preparing for network scanningScanning to Email Setting up an e-mail accountSetting up an FTP server Setting up an SMB serverPrinting Scan Confirmation Report Automatically Changing the Settings for Each Scan JOBChanging the Default Scan Settings Setting UP Address BookSearching address book for an entry Configuring group email numbersUsing address book entries Retrieving global email addresses from the Ldap serverScan on Both Sides of Paper Double-click the Dell 2145cn Color Laser MFP icon Canceling a Print JOBBasic printing Printing a DocumentSending a FAX Setting the fax headerAdjusting the document settings FaxingReceiving a FAX Receiving automatically in Ans/Fax mode Receiving automatically in Fax modeReceiving manually in Tel mode Receiving manually using an extension telephoneOther Ways to FAX Forwarding faxes Sending a priority faxSending options FAX SetupChanging the fax setup options Forwarding received faxes to email addressSpeed buttons Changing the default document settingsSetting up address book Printing sent fax report automaticallyGroup dial numbers Speed dial numbersSearching Address Book for an entry Printing Address Book Deleting a Address Book entryScanning to a USB Memory Device Using USB flash memoryAbout USB Memory Plugging in a USB Memory DeviceBacking UP Data Printing from a USB Memory DeviceViewing the USB memory status Managing USB MemoryDeleting an image file Formatting a USB memory devicePrinting a report MaintenanceAdjusting the Color Contrast Printing ReportsCleaning the inside Using Toner LOW AlertCleaning Your Printer Cleaning the outsidePlug in the power cord and turn the printer on Expected cartridge life Cleaning the scan unitMaintaining the Cartridge Toner cartridge storageReplacing the Toner Cartridge Clearing the Toner Empty message Replacing the Paper Transfer Belt Managing Your Printer from the Website Maintenance PartsChecking the PRINTER’S Serial Number Input misfeed TroubleshootingTips for Avoiding Paper Jams Clearing Document JamsMessage Location GO to JAM Clearing Paper JamsExit misfeed Roller misfeedPaper feed area Multi-purpose tray Fuser unit area Paper exit area Optional tray Understanding Display Messages Message Meaning Suggested SolutionsInstall Not ConfiguredQuery Timeout Comm ErrorTemperature Not Assigned Page/Cancel JobPower Failure Press Stop/Clear Self DiagnosticsCondition Suggested Solutions Solving Other ProblemsPaper feeding Condition Possible Suggested Solutions Cause Printing problemsPrinting quality problems Characters Color or BlackBackground MisformedCopying problems Dell Scan Manager problems Scanning problemsFax problems Common Windows problems Common PostScript problemsProblem Possible Solution Cause Common Linux problems Scanners list Appear onScan Common Macintosh problems Supplies Ordering supplies and accessoriesAccessories HOW to PurchaseInstalling a memory module Installing accessoriesPrecautions to Take When Installing Accessories Activating the Added Accessories in Printer PropertiesInstalling the hard disk Using the Hard DiskDeleting a stored job Printing with the optional hard diskStoring a job Printing a stored jobFile policy Printing using the form filesDeleting residual image data General Specifications SpecificationsScanner Specifications Printer SpecificationsCopier Specifications Facsimile Specifications Contacting Dell Warranty and Return PolicyAppendix Dell Technical Support PolicyGlossary Fuser Unit ITU-T No chartEthernet EtherTalkOriginals MAC addressModem NetWareWatermark Subnet MaskToner Cartridge UNC PathDadf IndexPostScript Page Software section Contents Using Windows Postscript Driver Using Your Printer with a Macintosh Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Typical InstallationClick Next Custom InstallationSelect the components to be installed and click Next Installing Software for Network PrintingCustom Installation Select Custom installation. Click Next Removing Printer Software Reinstalling Printer SoftwarePrinting to a file PRN Printing a DocumentSelect your printer driver from the Name drop-down list Layout Tab Printer SettingsPaper Orientation Source Paper TabScaling Printing Advanced Options Color ModeGraphics Tab QualityJob type Other Options TabAbout Tab Printer TabUsing Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersNone Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper SizeEditing a Watermark Using WatermarksUsing an Existing Watermark Creating a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page OverlayAdvanced Using Windows PostScript DriverDouble-clickPrinters and Faxes Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer boxQuick Start Guide Using SmarThru OfficeSmarthru Office Starting SmarThru OfficeFax Send toWindows XP Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Settings, Control Panel, and then Scanners and CamerasPrinting Status The Printer Status Monitor displays Using the Dell Toner Management SystemPrinter Settings Utility Printer Status MonitorDell Toner Re-order application Fireware Update UtilityYou can printer Firmware Update Utility Firmware Update Utility window opensInstalling the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux DriverOpening the Unified Driver Configurator Using the Unified Driver ConfiguratorDouble-clickUnified Driver Configurator on the desktop Classes Tab Printers ConfigurationScanners Configuration Printers TabPorts Configuration Configuring Printer PropertiesSharing Ports Between Printers and Scanners Printing Files Printing from ApplicationsClick Properties Scanning a DocumentAdding Job Type Settings Using the Image ManagerSelect Uninstall and click Uninstall Installing SoftwareUninstalling software Select Easy Install and click Install. Easy Install isClick Add on the Printer List Setting Up the PrinterFor a Network-connected Macintosh For a USB-connectedLayout Changing Printer SettingsPrinting Printing a DocumentGraphics Printing Multiple Pages on One Sheet of PaperPaper Scanning with USB ScanningStart Applications and click Image Capture Index

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