Dell 2145cn Troubleshooting, Tips for Avoiding Paper Jams, Clearing Document Jams, Input misfeed

Page 63

troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Tips for avoiding paper jams

•Clearing document jams

•Clearing paper jams

TIPS FOR AVOIDING PAPER JAMS

By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page (see "Tips for avoiding paper jams" on page 63).

•Follow the procedures on page (see "Loading paper" on page 27). Ensure that the adjustable guides are positioned correctly.

•Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.

•Do not remove paper from the tray while your printer is printing.

•Flex, fan, and straighten paper before loading.

•Do not use creased, damp, or highly curled paper.

•Do not mix paper types in a tray.

•Use only recommended print media (see "Setting the paper size and type" on page 30).

•Ensure that the recommended side of the print media is facing up in the tray, or facing down in the multi-purpose tray.

CLEARING DOCUMENT JAMS

When an original jams while passing through the DADF, Document Jam appears on the display.

Input misfeed

1.Remove any remaining pages from the DADF.

2.Open the DADF cover.

•Understanding display messages

•Solving other problems

3.Pull the jammed paper gently out of the DADF.

4.Close the DADF cover. Then load the removed pages, if any, back into the DADF.

To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

1DADF cover

Troubleshooting 63

Image 63

Contents Multi Functional Printer Special Features Features of your new laser printerConvention Description Example Features by ModelFeatures About this USER’S GuidePrinter Driver Help Quick Install GuideFinding More Information Online User’s GuideSafety information Important Safety Symbols and PrecautionsWhat the icons and signs in this user’s guide mean AWG American Wire Gauge Contents Scanning by a network connection Copying Scanning Basic Printing FaxingOther ways to fax Fax setupMaintenance parts Receiving a faxClearing paper jams Understanding display messages Solving other problemsUsing the hard disk Managing your printer from the websiteWarranty and Return Policy Dell Technical Support PolicyContacting Dell Introduction Printer OverviewFront view Rear view Control Panel Overview Understanding the Status LED Acknowledging the Status of the Toner CartridgeStatus Description Menu Overview PostScript driver Printer Driver FeaturesSupplied Software Printer driverPrinting a Demo Setting UP the HardwareSetting UP the Network Getting startedMicrosoft Windows Configuring network protocol via the printerUsing the SetIP program System RequirementsFree HDD space Installing the SoftwareLinux Operating systemPrinters Basic Settings Setting sounds Entering characters using the number keypadUsing the save modes Click Printer Setting Utility Click Emulation Setting print job timeoutChanging the font setting Scan power save modeDadf Loading originals and print mediaLoading Originals On the scanner glassSelecting Print Media Type Size Dimensions Weighta Capacityb Specifications on print mediaMedia Type Guidelines Media sizes supported in each modeMode Size Source Guidelines for special print mediaChanging the Size of the Paper in the Paper Tray Loading PaperLoading paper in the tray 1 or optional tray Empty Tips on using the multi-purpose trayLoading paper in the multi-purpose tray FullOutput support Extension Adjusting the Output SupportFor Letter-sized paper For A4- or Legal-sized paperSetting the Paper Size and Type Copying Changing the Settings for Each CopyCopying Selecting the Paper TrayID Card Copying Changing the Scan Size SettingsChanging the Default Copy Settings Using Special Copy FeaturesBook copying Adjusting background imagesPoster copying Clone copyingGray enhance copying Printing on Both Sides of PaperMargin shift Edge eraseSetting Copy Timeout Scanning from the Control Panel Setting scan information in Dell Scan ManagerScanning Scanning BasicsSelect IP Address or Host Name User authentication for network scanningScanning by a Network Connection Preparing for network scanningScanning to Email Setting up an e-mail accountSetting up an FTP server Setting up an SMB serverPrinting Scan Confirmation Report Automatically Changing the Settings for Each Scan JOBChanging the Default Scan Settings Setting UP Address BookSearching address book for an entry Configuring group email numbersUsing address book entries Retrieving global email addresses from the Ldap serverScan on Both Sides of Paper Double-click the Dell 2145cn Color Laser MFP icon Canceling a Print JOBBasic printing Printing a DocumentSending a FAX Setting the fax headerAdjusting the document settings FaxingReceiving a FAX Receiving automatically in Ans/Fax mode Receiving automatically in Fax modeReceiving manually in Tel mode Receiving manually using an extension telephoneOther Ways to FAX Forwarding faxes Sending a priority faxSending options FAX SetupChanging the fax setup options Forwarding received faxes to email addressSpeed buttons Changing the default document settingsSetting up address book Printing sent fax report automaticallySpeed dial numbers Group dial numbersSearching Address Book for an entry Printing Address Book Deleting a Address Book entryScanning to a USB Memory Device Using USB flash memoryAbout USB Memory Plugging in a USB Memory DeviceBacking UP Data Printing from a USB Memory DeviceViewing the USB memory status Managing USB MemoryDeleting an image file Formatting a USB memory devicePrinting a report MaintenanceAdjusting the Color Contrast Printing ReportsCleaning the inside Using Toner LOW AlertCleaning Your Printer Cleaning the outsidePlug in the power cord and turn the printer on Expected cartridge life Cleaning the scan unitMaintaining the Cartridge Toner cartridge storageReplacing the Toner Cartridge Clearing the Toner Empty message Replacing the Paper Transfer Belt Maintenance Parts Managing Your Printer from the WebsiteChecking the PRINTER’S Serial Number Input misfeed TroubleshootingTips for Avoiding Paper Jams Clearing Document JamsMessage Location GO to JAM Clearing Paper JamsExit misfeed Roller misfeedPaper feed area Multi-purpose tray Fuser unit area Paper exit area Optional tray Understanding Display Messages Message Meaning Suggested SolutionsInstall Not ConfiguredQuery Timeout Comm ErrorTemperature Not Assigned Page/Cancel JobPower Failure Press Stop/Clear Self DiagnosticsSolving Other Problems Condition Suggested SolutionsPaper feeding Condition Possible Suggested Solutions Cause Printing problemsPrinting quality problems Characters Color or BlackBackground MisformedCopying problems Scanning problems Dell Scan Manager problemsFax problems Common PostScript problems Common Windows problemsProblem Possible Solution Cause Common Linux problems Appear on Scanners listScan Common Macintosh problems Supplies Ordering supplies and accessoriesAccessories HOW to PurchaseInstalling a memory module Installing accessoriesPrecautions to Take When Installing Accessories Activating the Added Accessories in Printer PropertiesInstalling the hard disk Using the Hard DiskDeleting a stored job Printing with the optional hard diskStoring a job Printing a stored jobPrinting using the form files File policyDeleting residual image data General Specifications SpecificationsPrinter Specifications Scanner SpecificationsCopier Specifications Facsimile Specifications Contacting Dell Warranty and Return PolicyAppendix Dell Technical Support PolicyGlossary Fuser Unit ITU-T No chartEthernet EtherTalkOriginals MAC addressModem NetWareWatermark Subnet MaskToner Cartridge UNC PathDadf IndexPostScript Page Software section Contents Using Windows Postscript Driver Using Your Printer with a Macintosh Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Typical InstallationClick Next Custom InstallationSelect the components to be installed and click Next Installing Software for Network PrintingCustom Installation Select Custom installation. Click Next Removing Printer Software Reinstalling Printer SoftwarePrinting a Document Printing to a file PRNSelect your printer driver from the Name drop-down list Printer Settings Layout TabPaper Orientation Paper Tab SourceScaling Printing Advanced Options Color ModeGraphics Tab QualityJob type Other Options TabAbout Tab Printer TabUsing Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersNone Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper SizeEditing a Watermark Using WatermarksUsing an Existing Watermark Creating a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page OverlayAdvanced Using Windows PostScript DriverDouble-clickPrinters and Faxes Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer boxQuick Start Guide Using SmarThru OfficeSmarthru Office Starting SmarThru OfficeFax Send toWindows XP Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Settings, Control Panel, and then Scanners and CamerasPrinting Status The Printer Status Monitor displays Using the Dell Toner Management SystemPrinter Settings Utility Printer Status MonitorDell Toner Re-order application Fireware Update UtilityYou can printer Firmware Update Utility Firmware Update Utility window opensInstalling the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux DriverUsing the Unified Driver Configurator Opening the Unified Driver ConfiguratorDouble-clickUnified Driver Configurator on the desktop Classes Tab Printers ConfigurationScanners Configuration Printers TabConfiguring Printer Properties Ports ConfigurationSharing Ports Between Printers and Scanners Printing Files Printing from ApplicationsClick Properties Scanning a DocumentAdding Job Type Settings Using the Image ManagerSelect Uninstall and click Uninstall Installing SoftwareUninstalling software Select Easy Install and click Install. Easy Install isClick Add on the Printer List Setting Up the PrinterFor a Network-connected Macintosh For a USB-connectedLayout Changing Printer SettingsPrinting Printing a DocumentPrinting Multiple Pages on One Sheet of Paper GraphicsPaper Scanning Scanning with USBStart Applications and click Image Capture Index

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