Dell 2145cn manual Solving Other Problems, Paper feeding, Condition Suggested Solutions

Page 73

	MESSAGE			MEANING	SUGGESTED
	MESSAGE			MEANING	SOLUTIONS
					SOLUTIONS

	Send Error	There is a problem on			Configure your network
	(Wrong Config)	the network interface			interface card correctly.
		card.
	Toner Empty	The color toner			You can select the
	T	cartridge has run out.			option among Stop,
		The printer stops			Continue or Black Only
		printing.			with the left/right arrow.
		Press OK to toggle			If you select Stop by
		the message to Stop,			pressing OK on the
		Continue or Black			control panel, the printer
		Only.			stops printing. If you
				W Stop X	select Continue, the
					printer keeps printing,
				If the black	but the quality cannot be
				If the black	but the quality cannot be
				toner cartridge	guaranteed.
				is empty,	If you select Black Only,
				Black Only	the printer prints the data
				message does	in black. In this case, the
				not appear.	mono printing feature is
					preset in the printer
					properties.
					When you copy, the
					Black Start button will
					be activated only with
					this condition.
					If you do not select any,
					the printer will work as
					Stop is selected.
					Replace the color toner
					cartridge with a new one
					(see "Replacing the
					toner cartridge" on
					page 59).
	Toner Exhausted	The lifespan of the			This message appears
	T	color toner cartridge			when the toner is
		which the arrow			completely empty, and
		indicates is reached.			your printer stops
					printing. Replace the
					corresponding toner
					cartridge with a Dell-
					genuine cartridge (see
					"Replacing the toner
					cartridge" on page 59).
	Toner Low	The corresponding			Take out the toner
	T	color toner cartridge is			cartridge and thoroughly
	T	almost empty.			shake it. By doing this,
		almost empty.			shake it. By doing this,
				If you do not	you can temporarily
				If you do not	you can temporarily
				want this	reestablish printing
				message to	operations.
				message to	operations.
				appear, see
				"Using toner
				low alert" on
				page 56.
	Tray 2	Paper has jammed In			Clear the jam (see "In
	Paper jam 0	the paper feed area.			the paper feed area" on
					page 65).
	Updating Data	This message			Do not turn the power off
	Please Wait...	appears when there is			when this message is
		a change in the			showing. Changes may
		system setting or			not be saved and datas
		when you back up a			can be lost.
		data.

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper feeding

CONDITION	SUGGESTED SOLUTIONS

Paper is jammed	Clear the paper jam (see "Tips for avoiding paper
during printing.	jams" on page 63).
Paper sticks	• Ensure there is not too much paper in the tray.
together.	The tray can hold up to 250 sheets of paper,
	depending on the thickness of your paper.
	• Ensure that you are using the correct type of
	paper (see "Setting the paper size and type" on
	page 30).
	• Remove paper from the tray and flex or fan the
	paper.
	• Humid conditions may cause some paper to
	stick together.

Multiple sheets of	• Different types of paper may be stacked in the
paper do not feed.	tray. Load paper of only one type, size, and
	weight.
	• If multiple sheets have caused a paper jam,
	clear the paper jam (see "Tips for avoiding
	paper jams" on page 63).

Paper does not feed	• Remove any obstructions from inside the
into the printer.	printer.
	• Paper has not been loaded correctly. Remove
	paper from the tray and reload it correctly.
	• There is too much paper in the tray. Remove
	excess paper from the tray.
	• The paper is too thick. Use only paper that
	meets the specifications required by the printer
	(see "Selecting print media" on page 24).
	• If an original does not feed into the printer, the
	DADF rubber pad may require to be replaced
	(see "Replacing the DADF rubber pad" on
	page 62).

The paper keeps	• There is too much paper in the tray. Remove
jamming.	excess paper from the tray. If you are printing
	on special materials, use the multi-purpose tray.
	• An incorrect type of paper is being used. Use
	only paper that meets the specifications
	required by the printer (see "Selecting print
	media" on page 24).
	• There may be debris inside the printer. Open
	the front cover and remove the debris.
	• If an original does not feed into the printer, the
	DADF rubber pad may require to be replaced
	(see "Replacing the DADF rubber pad" on
	page 62).
Envelopes skew or	Ensure the paper guides are against both sides of
fail to feed correctly.	the envelopes.

Troubleshooting 73

Image 73

Contents Multi Functional Printer Special Features Features of your new laser printerFeatures Features by ModelAbout this USER’S Guide Convention Description ExampleFinding More Information Quick Install GuideOnline User’s Guide Printer Driver HelpImportant Safety Symbols and Precautions Safety informationWhat the icons and signs in this user’s guide mean AWG American Wire Gauge Contents Scanning by a network connection Copying Scanning Basic Printing FaxingMaintenance parts Fax setupReceiving a fax Other ways to faxUsing the hard disk Understanding display messages Solving other problemsManaging your printer from the website Clearing paper jamsDell Technical Support Policy Warranty and Return PolicyContacting Dell Printer Overview IntroductionFront view Rear view Control Panel Overview Acknowledging the Status of the Toner Cartridge Understanding the Status LEDStatus Description Menu Overview Supplied Software Printer Driver FeaturesPrinter driver PostScript driverSetting UP the Network Setting UP the HardwareGetting started Printing a DemoUsing the SetIP program Configuring network protocol via the printerSystem Requirements Microsoft WindowsLinux Installing the SoftwareOperating system Free HDD spacePrinters Basic Settings Entering characters using the number keypad Setting soundsUsing the save modes Changing the font setting Setting print job timeoutScan power save mode Click Printer Setting Utility Click EmulationLoading Originals Loading originals and print mediaOn the scanner glass DadfSelecting Print Media Type Size Dimensions Weighta Capacityb Specifications on print mediaMode Size Source Media sizes supported in each modeGuidelines for special print media Media Type GuidelinesLoading Paper Changing the Size of the Paper in the Paper TrayLoading paper in the tray 1 or optional tray Loading paper in the multi-purpose tray Tips on using the multi-purpose trayFull EmptyFor Letter-sized paper Adjusting the Output SupportFor A4- or Legal-sized paper Output support ExtensionSetting the Paper Size and Type Copying Changing the Settings for Each CopySelecting the Paper Tray CopyingChanging the Default Copy Settings Changing the Scan Size SettingsUsing Special Copy Features ID Card CopyingPoster copying Adjusting background imagesClone copying Book copyingMargin shift Printing on Both Sides of PaperEdge erase Gray enhance copyingSetting Copy Timeout Scanning Setting scan information in Dell Scan ManagerScanning Basics Scanning from the Control PanelScanning by a Network Connection User authentication for network scanningPreparing for network scanning Select IP Address or Host NameSetting up an FTP server Setting up an e-mail accountSetting up an SMB server Scanning to EmailChanging the Default Scan Settings Changing the Settings for Each Scan JOBSetting UP Address Book Printing Scan Confirmation Report AutomaticallyUsing address book entries Configuring group email numbersRetrieving global email addresses from the Ldap server Searching address book for an entryScan on Both Sides of Paper Basic printing Canceling a Print JOBPrinting a Document Double-click the Dell 2145cn Color Laser MFP iconAdjusting the document settings Setting the fax headerFaxing Sending a FAXReceiving a FAX Receiving manually in Tel mode Receiving automatically in Fax modeReceiving manually using an extension telephone Receiving automatically in Ans/Fax modeOther Ways to FAX Forwarding faxes Sending a priority faxChanging the fax setup options FAX SetupForwarding received faxes to email address Sending optionsSetting up address book Changing the default document settingsPrinting sent fax report automatically Speed buttonsGroup dial numbers Speed dial numbersSearching Address Book for an entry Printing Address Book Deleting a Address Book entryAbout USB Memory Using USB flash memoryPlugging in a USB Memory Device Scanning to a USB Memory DeviceBacking UP Data Printing from a USB Memory DeviceDeleting an image file Managing USB MemoryFormatting a USB memory device Viewing the USB memory statusAdjusting the Color Contrast MaintenancePrinting Reports Printing a reportCleaning Your Printer Using Toner LOW AlertCleaning the outside Cleaning the insidePlug in the power cord and turn the printer on Maintaining the Cartridge Cleaning the scan unitToner cartridge storage Expected cartridge lifeReplacing the Toner Cartridge Clearing the Toner Empty message Replacing the Paper Transfer Belt Managing Your Printer from the Website Maintenance PartsChecking the PRINTER’S Serial Number Tips for Avoiding Paper Jams TroubleshootingClearing Document Jams Input misfeedExit misfeed Clearing Paper JamsRoller misfeed Message Location GO to JAMPaper feed area Multi-purpose tray Fuser unit area Paper exit area Optional tray Understanding Display Messages Message Meaning Suggested SolutionsQuery Timeout Not ConfiguredComm Error InstallPower Failure Not Assigned Page/Cancel JobPress Stop/Clear Self Diagnostics TemperatureCondition Suggested Solutions Solving Other ProblemsPaper feeding Condition Possible Suggested Solutions Cause Printing problemsPrinting quality problems Background Color or BlackMisformed CharactersCopying problems Dell Scan Manager problems Scanning problemsFax problems Common Windows problems Common PostScript problemsProblem Possible Solution Cause Common Linux problems Scanners list Appear onScan Common Macintosh problems Accessories Ordering supplies and accessoriesHOW to Purchase SuppliesPrecautions to Take When Installing Accessories Installing accessoriesActivating the Added Accessories in Printer Properties Installing a memory moduleInstalling the hard disk Using the Hard DiskStoring a job Printing with the optional hard diskPrinting a stored job Deleting a stored jobFile policy Printing using the form filesDeleting residual image data General Specifications SpecificationsScanner Specifications Printer SpecificationsCopier Specifications Facsimile Specifications Appendix Warranty and Return PolicyDell Technical Support Policy Contacting DellGlossary Ethernet ITU-T No chartEtherTalk Fuser UnitModem MAC addressNetWare OriginalsToner Cartridge Subnet MaskUNC Path WatermarkDadf IndexPostScript Page Software section Contents Using Windows Postscript Driver Using Your Printer with a Macintosh Installing Software for Local Printing Installing Printer SoftwareTypical Installation Select Typical installation for a local printer. Click NextClick Next Custom InstallationSelect the components to be installed and click Next Installing Software for Network PrintingCustom Installation Select Custom installation. Click Next Removing Printer Software Reinstalling Printer SoftwarePrinting to a file PRN Printing a DocumentSelect your printer driver from the Name drop-down list Layout Tab Printer SettingsPaper Orientation Source Paper TabScaling Printing Graphics Tab Color ModeQuality Advanced OptionsAbout Tab Other Options TabPrinter Tab Job typeUsing Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersPrinting a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size NoneUsing an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlayAdvanced Using Windows PostScript DriverSetting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and FaxesSmarthru Office Using SmarThru OfficeStarting SmarThru Office Quick Start GuideFax Send toScanning Using the WIA Driver Scanning Process with TWAIN- enabled SoftwareSettings, Control Panel, and then Scanners and Cameras Windows XPPrinter Settings Utility Using the Dell Toner Management SystemPrinter Status Monitor Printing Status The Printer Status Monitor displaysYou can printer Firmware Update Utility Fireware Update UtilityFirmware Update Utility window opens Dell Toner Re-order applicationInstalling the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux DriverOpening the Unified Driver Configurator Using the Unified Driver ConfiguratorDouble-clickUnified Driver Configurator on the desktop Scanners Configuration Printers ConfigurationPrinters Tab Classes TabPorts Configuration Configuring Printer PropertiesSharing Ports Between Printers and Scanners Printing Files Printing from ApplicationsClick Properties Scanning a DocumentAdding Job Type Settings Using the Image ManagerUninstalling software Installing SoftwareSelect Easy Install and click Install. Easy Install is Select Uninstall and click UninstallFor a Network-connected Macintosh Setting Up the PrinterFor a USB-connected Click Add on the Printer ListPrinting Changing Printer SettingsPrinting a Document LayoutGraphics Printing Multiple Pages on One Sheet of PaperPaper Scanning with USB ScanningStart Applications and click Image Capture Index

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