Dell 2145cn Common PostScript problems, Common Windows problems, Problem Possible Solution Cause

Page 79

CONDITION

SUGGESTED SOLUTIONS

 

 

The printer dials a

The other fax printer may be turned off, out of

number, but a

paper, or cannot answer incoming calls. Speak

connection with the

with the other printer operator and ask her/him

other fax printer fails.

to sort out the problem.

 

 

Faxes do not store in

There may not be enough memory space to

memory.

store the fax. If the display shows the Memory

 

Full message, delete from memory any faxes

 

you no longer need and then try again to store

 

the fax.

Blank areas appear

You may have chosen the wrong paper

at the bottom of each

settings in the user option setting. For details

page or on other

about paper settings. See "Selecting print

pages, with a small

media" on page 24.

strip of text at the

 

top.

 

 

 

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section

PROBLEM

POSSIBLE

SOLUTION

CAUSE

 

 

 

 

 

PostScript file

The PostScript

• Install the PostScript

cannot be

driver may not be

driver, referring to

printed.

installed correctly.

Software section.

 

 

• Print a configuration page

 

 

and verify that the PS

 

 

version is available for

 

 

printing.

 

 

• If the problem persists,

 

 

contact a service

 

 

representative.

 

 

 

“Limit Check

The print job was

You might need to reduce the

Error” message

too complex.

complexity of the page or

appears.

 

install more memory.

 

 

 

A PostScript

The print job may

Ensure that the print job is a

error page prints.

not be PostScript.

PostScript job. Check to see

 

 

whether the software

 

 

application expected a setup

 

 

or PostScript header file to be

 

 

sent to the printer.

The optional tray

The printer driver

Open the PostScript driver

is not selected in

has not been

properties, select the Device

the driver.

configured to

Settings tab, and set the Tray

 

recognize the

option of the Installable

 

optional tray.

Options section to Installed.

 

 

 

PROBLEM

POSSIBLE

SOLUTION

CAUSE

 

 

 

 

 

When printing a

The resolution

Ensure that the resolution

document in

setting in the

setting in your printer driver

Macintosh with

printer driver may

matches the one in Acrobat

Acrobat

not be matched

Reader.

with the one in

 

Reader 6.0 or

 

Acrobat Reader.

 

higher, colors

 

 

 

print incorrectly.

 

 

 

 

 

Common Windows problems

 

CONDITION

SUGGESTED SOLUTIONS

 

 

“File in Use”

Exit all software applications. Remove all

message appears

software from the StartUp Group, then restart

during installation.

Windows. Reinstall the printer driver.

 

 

“General Protection

Close all other applications, reboot Windows

Fault”, “Exception

and try printing again.

OE”, “Spool32”, or

 

“Illegal Operation”

 

messages appear.

 

“Fail To Print”, “A

These messages may appear during printing.

printer timeout error

Just keep waiting until the printer finishes

occurred.” messages

printing. If the message appears in ready mode

appear.

or after printing has been completed, check the

connection and/or whether an error has

 

 

occurred.

 

 

Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.

Troubleshooting 79

Image 79
Contents Multi Functional Printer Special Features Features of your new laser printerConvention Description Example Features by ModelFeatures About this USER’S GuidePrinter Driver Help Quick Install GuideFinding More Information Online User’s GuideImportant Safety Symbols and Precautions Safety informationWhat the icons and signs in this user’s guide mean AWG American Wire Gauge Contents Scanning by a network connection Copying Scanning Basic Printing FaxingOther ways to fax Fax setupMaintenance parts Receiving a faxClearing paper jams Understanding display messages Solving other problemsUsing the hard disk Managing your printer from the websiteDell Technical Support Policy Warranty and Return PolicyContacting Dell Printer Overview IntroductionFront view Rear view Control Panel Overview Acknowledging the Status of the Toner Cartridge Understanding the Status LEDStatus Description Menu Overview PostScript driver Printer Driver FeaturesSupplied Software Printer driverPrinting a Demo Setting UP the HardwareSetting UP the Network Getting startedMicrosoft Windows Configuring network protocol via the printerUsing the SetIP program System RequirementsFree HDD space Installing the SoftwareLinux Operating systemPrinters Basic Settings Entering characters using the number keypad Setting soundsUsing the save modes Click Printer Setting Utility Click Emulation Setting print job timeoutChanging the font setting Scan power save modeDadf Loading originals and print mediaLoading Originals On the scanner glassSelecting Print Media Type Size Dimensions Weighta Capacityb Specifications on print mediaMedia Type Guidelines Media sizes supported in each modeMode Size Source Guidelines for special print mediaLoading Paper Changing the Size of the Paper in the Paper TrayLoading paper in the tray 1 or optional tray Empty Tips on using the multi-purpose trayLoading paper in the multi-purpose tray FullOutput support Extension Adjusting the Output SupportFor Letter-sized paper For A4- or Legal-sized paperSetting the Paper Size and Type Copying Changing the Settings for Each CopyCopying Selecting the Paper TrayID Card Copying Changing the Scan Size SettingsChanging the Default Copy Settings Using Special Copy FeaturesBook copying Adjusting background imagesPoster copying Clone copyingGray enhance copying Printing on Both Sides of PaperMargin shift Edge eraseSetting Copy Timeout Scanning from the Control Panel Setting scan information in Dell Scan ManagerScanning Scanning BasicsSelect IP Address or Host Name User authentication for network scanningScanning by a Network Connection Preparing for network scanningScanning to Email Setting up an e-mail accountSetting up an FTP server Setting up an SMB serverPrinting Scan Confirmation Report Automatically Changing the Settings for Each Scan JOBChanging the Default Scan Settings Setting UP Address BookSearching address book for an entry Configuring group email numbersUsing address book entries Retrieving global email addresses from the Ldap serverScan on Both Sides of Paper Double-click the Dell 2145cn Color Laser MFP icon Canceling a Print JOBBasic printing Printing a DocumentSending a FAX Setting the fax headerAdjusting the document settings FaxingReceiving a FAX Receiving automatically in Ans/Fax mode Receiving automatically in Fax modeReceiving manually in Tel mode Receiving manually using an extension telephoneOther Ways to FAX Forwarding faxes Sending a priority faxSending options FAX SetupChanging the fax setup options Forwarding received faxes to email addressSpeed buttons Changing the default document settingsSetting up address book Printing sent fax report automaticallyGroup dial numbers Speed dial numbersSearching Address Book for an entry Printing Address Book Deleting a Address Book entryScanning to a USB Memory Device Using USB flash memoryAbout USB Memory Plugging in a USB Memory DeviceBacking UP Data Printing from a USB Memory DeviceViewing the USB memory status Managing USB MemoryDeleting an image file Formatting a USB memory devicePrinting a report MaintenanceAdjusting the Color Contrast Printing ReportsCleaning the inside Using Toner LOW AlertCleaning Your Printer Cleaning the outsidePlug in the power cord and turn the printer on Expected cartridge life Cleaning the scan unitMaintaining the Cartridge Toner cartridge storageReplacing the Toner Cartridge Clearing the Toner Empty message Replacing the Paper Transfer Belt Managing Your Printer from the Website Maintenance PartsChecking the PRINTER’S Serial Number Input misfeed TroubleshootingTips for Avoiding Paper Jams Clearing Document JamsMessage Location GO to JAM Clearing Paper JamsExit misfeed Roller misfeedPaper feed area Multi-purpose tray Fuser unit area Paper exit area Optional tray Understanding Display Messages Message Meaning Suggested SolutionsInstall Not ConfiguredQuery Timeout Comm ErrorTemperature Not Assigned Page/Cancel JobPower Failure Press Stop/Clear Self DiagnosticsCondition Suggested Solutions Solving Other ProblemsPaper feeding Condition Possible Suggested Solutions Cause Printing problemsPrinting quality problems Characters Color or BlackBackground MisformedCopying problems Dell Scan Manager problems Scanning problemsFax problems Common Windows problems Common PostScript problemsProblem Possible Solution Cause Common Linux problems Scanners list Appear onScan Common Macintosh problems Supplies Ordering supplies and accessoriesAccessories HOW to PurchaseInstalling a memory module Installing accessoriesPrecautions to Take When Installing Accessories Activating the Added Accessories in Printer PropertiesInstalling the hard disk Using the Hard DiskDeleting a stored job Printing with the optional hard diskStoring a job Printing a stored jobFile policy Printing using the form filesDeleting residual image data General Specifications SpecificationsScanner Specifications Printer SpecificationsCopier Specifications Facsimile Specifications Contacting Dell Warranty and Return PolicyAppendix Dell Technical Support PolicyGlossary Fuser Unit ITU-T No chartEthernet EtherTalkOriginals MAC addressModem NetWareWatermark Subnet MaskToner Cartridge UNC PathDadf IndexPostScript Page Software section Contents Using Windows Postscript Driver Using Your Printer with a Macintosh Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Typical InstallationClick Next Custom InstallationSelect the components to be installed and click Next Installing Software for Network PrintingCustom Installation Select Custom installation. Click Next Removing Printer Software Reinstalling Printer SoftwarePrinting to a file PRN Printing a DocumentSelect your printer driver from the Name drop-down list Layout Tab Printer SettingsPaper Orientation Source Paper TabScaling Printing Advanced Options Color ModeGraphics Tab QualityJob type Other Options TabAbout Tab Printer TabUsing Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersNone Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper SizeEditing a Watermark Using WatermarksUsing an Existing Watermark Creating a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page OverlayAdvanced Using Windows PostScript DriverDouble-clickPrinters and Faxes Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer boxQuick Start Guide Using SmarThru OfficeSmarthru Office Starting SmarThru OfficeFax Send toWindows XP Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Settings, Control Panel, and then Scanners and CamerasPrinting Status The Printer Status Monitor displays Using the Dell Toner Management SystemPrinter Settings Utility Printer Status MonitorDell Toner Re-order application Fireware Update UtilityYou can printer Firmware Update Utility Firmware Update Utility window opensInstalling the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux DriverOpening the Unified Driver Configurator Using the Unified Driver ConfiguratorDouble-clickUnified Driver Configurator on the desktop Classes Tab Printers ConfigurationScanners Configuration Printers TabPorts Configuration Configuring Printer PropertiesSharing Ports Between Printers and Scanners Printing Files Printing from ApplicationsClick Properties Scanning a DocumentAdding Job Type Settings Using the Image ManagerSelect Uninstall and click Uninstall Installing SoftwareUninstalling software Select Easy Install and click Install. Easy Install isClick Add on the Printer List Setting Up the PrinterFor a Network-connected Macintosh For a USB-connectedLayout Changing Printer SettingsPrinting Printing a DocumentGraphics Printing Multiple Pages on One Sheet of PaperPaper Scanning with USB ScanningStart Applications and click Image Capture Index
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