Olivetti 16W, 20W operation manual Troubleshooting

Page 44

5

Chapter 5

TROUBLESHOOTING

This chapter describes troubleshooting and misfeed removal.

TROUBLESHOOTING

If you experience difficulty using the machine, check the following troubleshooting guide before calling for service. Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting guide, turn off the power switch and unplug the machine, and contact your authorised service representative.

MACHINE/COPYING PROBLEMS

The machine does not operate

 

41

Copies are too dark or too light

 

41

Blank copies

 

41

Part of the image is cut off or there is too much blank space

41

Wrinkles appear in the paper or the image disappears in places

41

Paper misfeed

 

42

Original size not selected automatically

42

Copies are smudged or dirty

 

43

White or black lines appear on copies

43

Paper size for a paper tray cannot be set

43

A copy job stops before it is finished

43

The POWER SAVE indicator (

) is lit

43

Any one of the alarm indicators (

, , ,

, ) is lit or blinking

43

Lighting fixture flickers

 

43

PRINTING PROBLEMS

The machine does not print. (ON LINE indicator (

) does not blink.)

44

The machine does not print. (ON LINE indicator (

) was blinking.)

44

Printing is slow

45

The printed image is light and uneven

45

The printed image is dirty

45

The printed image is skewed or it runs off the paper

45

Any one of the alarm indicators ( , , , ,

) is lit or blinking

45

Removing the software

45

INDICATORS AND DISPLAY MESSAGES

46

MISFEED REMOVAL

47

REPLACING THE TONER CARTRIDGE

54

40

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Contents Copia 16W d-Copia 20W Copia 16W Copia 20WPublication Issued by Page For Countries in the European Union EU Contents Troubleshooting Important Points When Selecting AN Installation Site Do not install your machine in areas that areEnvironmental Information Trademark acknowledgementsOnline Manual on the accessory CD-ROM Software Setup Guide separate manualMeaning of R in Original and Paper Size Indications Conventions Used in this ManualDifferences Between Models AB series metric and inch series referencesEnhanced copying features High-speed laser copyingHigh-quality digital image Scan once/Print manyPress to turn the machine power on and off. p.12 Contains operation keys and indicator lights. p.10Adjust to the width of the paper. p.15 Use to clean the transfer charger. p.57Adjust to the size of the originals Open to remove misfed originals. p.47Originals exit the machine here after copying Contains toner. p.54Operation Panel Light up to show the selected copy paper size. p.16 Use to set the paper size in the paper trays. p.16Use to manually select a paper tray. p.21 Press for automatic copy ratio selection. p.22Power on Power OFFPower Save Modes Initial settingsFollow these guidelines when using special papers PaperSpecial papers For best results, use only Olivetti recommended paperLoading Paper Loading the paper trayPush the centre Pressure plate down until It locks into placeImportant points when inserting paper in the bypass tray Loading the bypass trayChanging a TRAY’S Paper Size Setting EnvelopesPress the Start key and then the Paper Size Enter key Open the document cover/SPF, and place the original Normal CopyingCopying from the document glass Copying from the SPF Set the originals face up in the document feeder trayAuto paper select mode Two-tray model only Auto tray switching Two-tray model only Making a Copy Darker or LighterSelecting the Tray Original typesSetting the Number of Copies REDUCTION/ENLARGEMENT/ZOOMAutomatic Ratio Selection Original position Selectable ratiosSelecting a preset ratio Fine adjustment of the ratioManual Ratio Selection Press the Auto Image key Auto %XY Zoom copying Press the Copy ratio display keyPress the Copy ratio display key Place original B as shown below TWO-SIDED Copying Using the Bypass TrayCopy original a Copy indicator Is lit Dual page CopyingSet the original size to A3 11 x Press the Dual page Copy keyReplace the previous originals and press the Start key Interrupting a Copy RUNPress the Interrupt key to interrupt the copy run Using the Printer Mode Basic Procedure for PrintingMaketray. sure that paper is loaded Click the Print button or the OK button to begin printingPausing a print job When Use close paper size is disabledWhen Use close paper size is enabled Operation in Copy and Printer ModesTo complete Adjusting the Automatic Exposure LevelSetting Toner Save Mode and High Image Quality Mode When enabling tonerPhoto indicator stops blinking and lights steadily Save mode, make sureCustomising Settings User Programs300 dpi MinimumShort beep CopiesSelecting a Setting for a User Program Base settingsAuditing Mode Settings Settings for Auditing ModeAuditing Mode Selecting Auditing Mode Settings For the setting codes, see Auditing Mode SETTINGS. p.36Auditing mode Account number entryAccount number change Account number deletionResetting account Copying when Auditing mode is enabledTroubleshooting MACHINE/COPYING Problems Problem Cause and solution Misfeed occurs Paper is not loaded properlyPieces of paper inside machine Paper misfeed Too much paper is loaded in the trayAny other indicators are lit Original smudged or blotchyCopies Transfer charger is dirty Copying or printing is performedPrinting Problems Click Add or Remove Programs Removing the softwareClick the start button, and then click Control Panel Indicators and Display Messages Misfeed Removal Misfeed in the SPFRemove the misfed original Copia 20W Copia 16WMisfeed indicator will go out Misfeed in the Bypass TrayMisfeed in the Machine Misfeed in the paper feed areaMisfeed in the fusing area Lower the fusing unit release levers toAllow easier removal Misfed paper duringMisfeed in the transport area Close the side coverBe careful not to tear the misfed paper during removal Be careful not to tear Misfed paper during RemovalPush the upper paper tray in completely Misfeed in the Upper Paper TrayClose the upper paper tray Open the lower side cover Remove the misfed paperClose the lower side cover Close the lower paper trayToner cartridge replacement required indicator will go out Replacing the Toner CartridgeClose the front cover Green part of the cartridgeChecking the Total Output Count and Toner Level Checking the Total Output CountTotal output count Total copy countRoutine Maintenance Cleaning the Document Glass and SPF/ Document CoverChecking the Toner Level Press the Light key to return to the normal displayCleaning the Bypass Tray Paper Feed Roller Cleaning the Transfer ChargerSingle Pass Feeder SpecificationsPeripheral Devices Storage of Supplies Proper StorageStore the supplies in a location that is Store paper in the wrapper and lying flatSpecifications Printer Function Software License Page Symbols IndexPreset Ratio selector indicator TroubleshootingOriginal types 10, 13Indicators, lit and blinking Machine settingsProblem occurs Page Class Laser Product Laser Klasse Page Code
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