Olivetti 16W, 20W operation manual Printing Problems

Page 48

TROUBLESHOOTING

PRINTING PROBLEMS

In addition to this section, troubleshooting information can also be found in the README files for each of the software programs. To view a README file, see the "Software Setup Guide".

Problem

Cause and solution

Page

 

The machine is set to off-line mode.

29

 

→ Press the [ON LINE] key ( ) to turn on the ON LINE indicator

 

( ).

 

 

 

 

 

The machine is not correctly connected with your

 

 

computer.

60

 

→ Check both ends of the printer cable and make sure you have a

 

solid connection. Try a known good cable. For information on

 

 

cables, see "SPECIFICATIONS".

 

 

 

 

 

Copy job is performed.

–

 

→ Wait until the copy job is complete.

 

 

 

 

 

 

The port setting is not correct.

Software

 

→ Printing is not possible if the printer driver port setting is not

Setup

 

correct. Set the port correctly.

Guide

The machine does not print.

 

 

Your machine is not selected correctly in the current

 

(ON LINE indicator ( ) does not

application for the print job.

 

blink.)

→ When choosing "Print" from the "File" menu located in

–

 

applications, be sure you have selected "OLIVETTI d-Copia xxW"

 

 

 

(where xx is the model name of your machine) printer displayed in

 

 

the "Print" dialog box.

 

 

 

 

 

The printer driver has not been installed properly.

 

 

→ Follow these steps to check and see if the printer driver is

 

 

installed.

 

 

1 Click the "start" button, click "Control Panel", click "Printers

 

 

and Other Hardware", and then click "Printers and Faxes".

 

 

(On Windows 95/98/Me/NT 4.0/2000, click the "Start" button,

–

 

select "Settings" and then click "Printers".)

 

 

2The "OLIVETTI d-Copia xxW" printer driver icon is not shown (where xx is the model name of your machine).

3If the icon is shown but you still cannot print, the printer driver may not have been installed correctly. In this case, delete d-Copia 16W/20W Software and then reinstall it.

 

The tray size settings are not the same on the machine

16

 

and in the printer driver.

 

Software

 

→

Make sure that the same tray paper size is set on the machine

 

Setup

 

 

and in the printer driver. To change the tray paper size setting in

 

 

Guide

 

 

the printer driver, see the Software Setup Guide.

 

 

 

 

 

 

The machine does not print.

The specified size of paper has not been loaded.

14

→

Load the specified size of paper in the paper tray.

 

(ON LINE indicator ( ) was

 

 

 

The PAPER SIZE indicator is blinking.

 

blinking.)

 

→ When "Use close paper size (user program)" is disabled, the

 

 

 

 

 

PAPER SIZE indicator on the operation panel will blink. You can

16, 21

 

 

press the [TRAY SELECT] key ( ) to select a tray manually, or

 

 

 

 

 

load paper in the bypass tray and press the [ON LINE] key ( ) to

 

 

 

begin printing.

 

 

→ When "Use close paper size" is enabled, printing will take place

–

 

 

using a size of paper that is close to the size of the print image.

 

 

 

44

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Contents Copia 16W d-Copia 20W Copia 16W Copia 20WPublication Issued by Page For Countries in the European Union EU Contents Troubleshooting Important Points When Selecting AN Installation Site Do not install your machine in areas that areEnvironmental Information Trademark acknowledgementsOnline Manual on the accessory CD-ROM Software Setup Guide separate manualMeaning of R in Original and Paper Size Indications Conventions Used in this ManualDifferences Between Models AB series metric and inch series referencesEnhanced copying features High-speed laser copyingHigh-quality digital image Scan once/Print manyPress to turn the machine power on and off. p.12 Contains operation keys and indicator lights. p.10Adjust to the width of the paper. p.15 Use to clean the transfer charger. p.57Adjust to the size of the originals Open to remove misfed originals. p.47Originals exit the machine here after copying Contains toner. p.54Operation Panel Light up to show the selected copy paper size. p.16 Use to set the paper size in the paper trays. p.16Use to manually select a paper tray. p.21 Press for automatic copy ratio selection. p.22Power on Power OFFPower Save Modes Initial settingsFollow these guidelines when using special papers PaperSpecial papers For best results, use only Olivetti recommended paperLoading Paper Loading the paper trayPush the centre Pressure plate down until It locks into placeImportant points when inserting paper in the bypass tray Loading the bypass trayChanging a TRAY’S Paper Size Setting EnvelopesPress the Start key and then the Paper Size Enter key Normal Copying Copying from the document glassOpen the document cover/SPF, and place the original Copying from the SPF Set the originals face up in the document feeder trayAuto paper select mode Two-tray model only Auto tray switching Two-tray model only Making a Copy Darker or LighterSelecting the Tray Original typesSetting the Number of Copies REDUCTION/ENLARGEMENT/ZOOMAutomatic Ratio Selection Original position Selectable ratiosSelecting a preset ratio Fine adjustment of the ratioManual Ratio Selection Press the Auto Image key Auto %XY Zoom copying Press the Copy ratio display keyPress the Copy ratio display key TWO-SIDED Copying Using the Bypass Tray Copy original aPlace original B as shown below Copy indicator Is lit Dual page CopyingSet the original size to A3 11 x Press the Dual page Copy keyInterrupting a Copy RUN Press the Interrupt key to interrupt the copy runReplace the previous originals and press the Start key Using the Printer Mode Basic Procedure for PrintingMaketray. sure that paper is loaded Click the Print button or the OK button to begin printingPausing a print job When Use close paper size is disabledWhen Use close paper size is enabled Operation in Copy and Printer ModesAdjusting the Automatic Exposure Level SettingTo complete Toner Save Mode and High Image Quality Mode When enabling tonerPhoto indicator stops blinking and lights steadily Save mode, make sureCustomising Settings User Programs300 dpi MinimumShort beep CopiesSelecting a Setting for a User Program Base settingsSettings for Auditing Mode Auditing ModeAuditing Mode Settings Selecting Auditing Mode Settings For the setting codes, see Auditing Mode SETTINGS. p.36Auditing mode Account number entryAccount number change Account number deletionResetting account Copying when Auditing mode is enabledTroubleshooting MACHINE/COPYING Problems Problem Cause and solution Misfeed occurs Paper is not loaded properlyPieces of paper inside machine Paper misfeed Too much paper is loaded in the trayAny other indicators are lit Original smudged or blotchyCopies Transfer charger is dirty Copying or printing is performedPrinting Problems Removing the software Click the start button, and then click Control PanelClick Add or Remove Programs Indicators and Display Messages Misfeed Removal Misfeed in the SPFRemove the misfed original Copia 20W Copia 16WMisfeed indicator will go out Misfeed in the Bypass TrayMisfeed in the Machine Misfeed in the paper feed areaMisfeed in the fusing area Lower the fusing unit release levers toAllow easier removal Misfed paper duringMisfeed in the transport area Close the side coverBe careful not to tear the misfed paper during removal Be careful not to tear Misfed paper during RemovalMisfeed in the Upper Paper Tray Close the upper paper trayPush the upper paper tray in completely Open the lower side cover Remove the misfed paperClose the lower side cover Close the lower paper trayToner cartridge replacement required indicator will go out Replacing the Toner CartridgeClose the front cover Green part of the cartridgeChecking the Total Output Count and Toner Level Checking the Total Output CountTotal output count Total copy countRoutine Maintenance Cleaning the Document Glass and SPF/ Document CoverChecking the Toner Level Press the Light key to return to the normal displayCleaning the Bypass Tray Paper Feed Roller Cleaning the Transfer ChargerSpecifications Peripheral DevicesSingle Pass Feeder Storage of Supplies Proper StorageStore the supplies in a location that is Store paper in the wrapper and lying flatSpecifications Printer Function Software License Page Symbols IndexPreset Ratio selector indicator TroubleshootingOriginal types 10, 13Machine settings Problem occursIndicators, lit and blinking Page Class Laser Product Laser Klasse Page Code
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