Olivetti 20W, 16W Removing the software, Click the start button, and then click Control Panel

Page 49

TROUBLESHOOTING

Problem

Cause and solution

Page

Printing is slow.

Simultaneous use of two or more application software

–

programs.

 

→ Start printing after quitting all unused application software programs.

 

 

 

 

 

The paper is loaded so that printing takes place on the

 

The printed image is light and

back side of the paper.

14

→ Some paper types have a front and back side. If the paper is

uneven.

loaded so that printing takes place on the back side, toner will not

 

 

 

 

adhere well to the paper and a good image will not be obtained.

 

 

 

 

 

You are using paper that is outside the specified size and

13

 

weight range.

 

→ Use copy paper within the specified range.

 

 

 

 

 

Paper curled or damp.

 

 

→ Do not use curled or crimped paper. Replace with dry copy paper.

–

 

During periods when the machine is not used for a long time,

The printed image is dirty.

remove the paper from the tray and store it in a dark place in a

 

bag to prevent moisture absorption.

 

 

 

 

 

 

 

You did not set sufficient margins in the paper settings of

 

 

your application.

 

 

→ The top and bottom of the paper may be dirty if the margins are

–

 

set outside of the specified print quality area.

 

 

 

→ Set the margins in the software application within the specified

 

 

print quality area.

 

The paper loaded in the tray is not the same size as that specified in the printer driver.

→Check if the "Paper Size" options suit the size of the paper loaded

in the tray.

–

→If the "Fit To Page" setting is activated, make sure that the paper size selected from the drop-down list of the "Fit To Paper Size" option is the same as the size of the loaded paper.

The printed image is skewed or it

The orientation of document setting is not correct.

–

→ Click the "Paper" tab in the printer driver setup screen, and verify

runs off the paper.

if the "Image Orientation" option is set to your requirements.

 

 

 

 

 

 

 

 

 

Paper is not loaded properly.

14

 

 

 

→ Make sure the paper is properly loaded.

 

 

 

 

 

 

 

 

 

 

 

 

You did not correctly specify the margins for the

 

 

 

 

application in use.

–

 

 

 

→ Check the layout of the document margins and the paper size

 

 

 

settings for the application you are using. Also check if the print

 

 

 

 

settings are specified correctly to suit the paper size.

 

 

 

 

Any one of the alarm indicators

See "INDICATORS AND DISPLAY MESSAGES" to check

 

( , ,

,

, ) is lit or

the meaning of the alarm indicator and error message in

46

blinking.

 

 

the display, and take appropriate action.

 

5

Removing the software

If you need to remove the software, follow these steps.

1 Click the "start" button, and then click "Control Panel".

On Windows 95/98/Me/NT 4.0/2000, click the "Start" button, select "Settings", and then click "Control Panel".

2 Click "Add or Remove Programs".

On Windows 95/98/Me/NT 4.0/2000, double-click the "Add/Remove Programs" icon.

3 Select "OLIVETTI d-Copia 16W/20W Series Printer Driver" from the list, and remove the software.

For more information, refer to your operating manual or to the help files for your operating system.

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Contents Copia 16W Copia 20W Copia 16W d-Copia 20WPublication Issued by Page For Countries in the European Union EU Contents Troubleshooting Do not install your machine in areas that are Important Points When Selecting AN Installation SiteTrademark acknowledgements Environmental InformationSoftware Setup Guide separate manual Online Manual on the accessory CD-ROMMeaning of R in Original and Paper Size Indications Conventions Used in this ManualAB series metric and inch series references Differences Between ModelsHigh-speed laser copying Enhanced copying featuresHigh-quality digital image Scan once/Print manyContains operation keys and indicator lights. p.10 Press to turn the machine power on and off. p.12Adjust to the width of the paper. p.15 Use to clean the transfer charger. p.57Open to remove misfed originals. p.47 Adjust to the size of the originalsOriginals exit the machine here after copying Contains toner. p.54Operation Panel Use to set the paper size in the paper trays. p.16 Light up to show the selected copy paper size. p.16Use to manually select a paper tray. p.21 Press for automatic copy ratio selection. p.22Power OFF Power onPower Save Modes Initial settingsPaper Follow these guidelines when using special papersSpecial papers For best results, use only Olivetti recommended paperLoading the paper tray Loading PaperPush the centre Pressure plate down until It locks into placeLoading the bypass tray Important points when inserting paper in the bypass trayEnvelopes Changing a TRAY’S Paper Size SettingPress the Start key and then the Paper Size Enter key Copying from the document glass Normal CopyingOpen the document cover/SPF, and place the original Set the originals face up in the document feeder tray Copying from the SPFAuto paper select mode Two-tray model only Making a Copy Darker or Lighter Auto tray switching Two-tray model onlySelecting the Tray Original typesREDUCTION/ENLARGEMENT/ZOOM Setting the Number of CopiesAutomatic Ratio Selection Original position Selectable ratiosFine adjustment of the ratio Selecting a preset ratioManual Ratio Selection Press the Auto Image key Auto %Press the Copy ratio display key XY Zoom copyingPress the Copy ratio display key Copy original a TWO-SIDED Copying Using the Bypass TrayPlace original B as shown below Dual page Copying Copy indicator Is litSet the original size to A3 11 x Press the Dual page Copy keyPress the Interrupt key to interrupt the copy run Interrupting a Copy RUNReplace the previous originals and press the Start key Basic Procedure for Printing Using the Printer ModeMaketray. sure that paper is loaded Click the Print button or the OK button to begin printingWhen Use close paper size is disabled Pausing a print jobWhen Use close paper size is enabled Operation in Copy and Printer ModesSetting Adjusting the Automatic Exposure LevelTo complete When enabling toner Toner Save Mode and High Image Quality ModePhoto indicator stops blinking and lights steadily Save mode, make sureUser Programs Customising SettingsMinimum 300 dpiShort beep CopiesBase settings Selecting a Setting for a User ProgramAuditing Mode Settings for Auditing ModeAuditing Mode Settings For the setting codes, see Auditing Mode SETTINGS. p.36 Selecting Auditing Mode SettingsAccount number entry Auditing modeAccount number change Account number deletionCopying when Auditing mode is enabled Resetting accountTroubleshooting MACHINE/COPYING Problems Paper is not loaded properly Problem Cause and solution Misfeed occursPieces of paper inside machine Paper misfeed Too much paper is loaded in the trayOriginal smudged or blotchy Any other indicators are litCopies Transfer charger is dirty Copying or printing is performedPrinting Problems Click the start button, and then click Control Panel Removing the softwareClick Add or Remove Programs Indicators and Display Messages Misfeed in the SPF Misfeed RemovalRemove the misfed original Copia 20W Copia 16WMisfeed in the Bypass Tray Misfeed indicator will go outMisfeed in the paper feed area Misfeed in the MachineLower the fusing unit release levers to Misfeed in the fusing areaAllow easier removal Misfed paper duringClose the side cover Misfeed in the transport areaBe careful not to tear the misfed paper during removal Be careful not to tear Misfed paper during RemovalClose the upper paper tray Misfeed in the Upper Paper TrayPush the upper paper tray in completely Remove the misfed paper Open the lower side coverClose the lower side cover Close the lower paper trayReplacing the Toner Cartridge Toner cartridge replacement required indicator will go outClose the front cover Green part of the cartridgeChecking the Total Output Count Checking the Total Output Count and Toner LevelTotal output count Total copy countCleaning the Document Glass and SPF/ Document Cover Routine MaintenanceChecking the Toner Level Press the Light key to return to the normal displayCleaning the Transfer Charger Cleaning the Bypass Tray Paper Feed RollerPeripheral Devices SpecificationsSingle Pass Feeder Proper Storage Storage of SuppliesStore the supplies in a location that is Store paper in the wrapper and lying flatSpecifications Printer Function Software License Page Index SymbolsTroubleshooting Preset Ratio selector indicatorOriginal types 10, 13Problem occurs Machine settingsIndicators, lit and blinking Page Class Laser Product Laser Klasse Page Code
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