Ultra electronic ID Card Printer manual Troubleshooting

Page 43

Troubleshooting (continued)

Should your printer require servicing, turn it off and unplug it and make inquiries at the outlet where it was purchased.

 

Error code

 

Description of error

Remedy

 

 

 

 

 

 

 

 

Hardware error

Turn the power off and then on again. Call for service if the

 

H a r d w a r e

 

 

* *

 

 

problem persists.

 

 

 

 

 

 

 

 

MG encode error

Check the direction of the magnetic cards. Press the “reset →

 

M G E n c o d e

 

 

* *

 

 

enter buttons” and call for service if the problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

Retransfer roller overheating

Turn the power off and then on again. Call for service if the

 

T R O v e r h e a t

 

 

 

 

problem persists.

 

 

 

 

 

 

 

 

Retransfer roller malfunction

Turn the power off and then on again. Call for service if the

 

T R B r o k e n

 

 

 

 

problem persists.

 

 

 

 

 

 

 

 

Retransfer roller thermister

Turn the power off and then on again. Call for service if the

 

T R S e n s o r B r o k e n

 

 

 

malfunction

problem persists.

 

 

 

 

 

 

 

 

Bend remedy roller overheating

Turn the power off and then on again. Call for service if the

 

R R O v e r h e a t

 

 

 

error

problem persists.

 

 

 

 

 

 

 

 

Bend remedy roller malfunction

Turn the power off and then on again. Call for service if the

 

R R B r o k e n

 

 

 

 

problem persists.

 

 

 

 

 

 

 

 

Bend remedy roller thermister

Turn the power off and then on again. Call for service if the

 

R R S e n s o r B r o k e n

 

 

 

malfunction

problem persists.

 

 

 

 

 

 

 

 

Overcool

The usage environment temperature is too low.

 

O v e r c o o l

 

 

 

 

 

Use at the specified usage environment temperature.

 

 

 

 

(Call for service if the problem persists.)

 

 

 

 

 

 

 

 

 

 

 

 

Thermal head overheated

Turn the power off and leave the unit for about 10 minutes before

 

H e a d O v e r h e a r t

 

 

 

 

 

switching on again. (Call for service if the problem persists.)

 

 

 

 

 

 

 

 

EEPROM malfunction

Turn the power off and then on again. Call for service if the

 

E E P R O M B r o k e n

 

 

 

 

 

problem persists.

 

 

 

 

 

 

 

 

MG connection error

Turn the power off and then on again. Call for service if the

 

M G U n c o n n e c t e d

 

 

 

 

 

problem persists.

 

 

 

 

 

 

 

 

MG mechanical error

Turn the power off and then on again. Call for service if the

 

M G M e c h a n i c a l

 

 

 

 

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

MG hardware error

Turn the power off and then on again. Call for service if the

 

M G H a r d w a r e

 

 

* *

 

 

problem persists.

 

 

 

 

 

 

 

 

MG writing error

Check the type and direction of the magnetic cards and press

 

M G W r i t e

 

 

 

 

 

the “reset → enter buttons”. Call for service if the problem persists.

 

 

 

 

 

 

 

 

MG reading error

Check the type and direction of the magnetic cards and press

 

M G R e a d

 

 

 

 

 

the “reset → enter buttons”. Call for service if the problem persists.

 

 

 

 

 

 

 

 

MG communication error

Turn the power off and then on again. Call for service if the

 

M G C o m m i n u c a t e

 

 

 

 

 

 

 

 

problem persists.

 

 

 

 

 

 

 

 

Connected external device

Check that the cable linking the external unit and the printer is

 

E X T . U n c o n n e c t e d

 

 

 

 

malfunctioning

properly connected and press the “reset → enter buttons”.

 

 

 

 

Call for service if the problem persists.

 

 

 

 

 

42

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Contents ID Card Printer Magicard Prima Re-transfer Laminating Printer Declaration of Conformity Machine Noise For USA onlyContents Do not touch the machine with wet hands Do not touch the power plug during electrical StormsDo not use a line voltage other than instructed Do not wet the machine with waterDo not touch the power plug with a wet hand Do not use the machine while it has a faultPull out the power plug before cleaning Machine Hold the body of the power plug when pulling it OutHandling of transfer film Ink ribbons and cards Product featuresChecking accessories Before useInstallation Names of parts Set the Scsi ID Connecting with a host computerSet the BUS switches Set-upConnect the printer and IC unit Connecting the IC unit Sold separatelyConnect the IC unit with the host computer Connect the compact IC unit to the host computer Connecting the power cordPlug the power cable into the printer Compact IC unit sold separatelyDischarging the card Installing the card stackerMount the card stacker on the printer Hang the stacker claw on the stacker receptacleWind the ribbon, taking up the slack Setting the ink ribbonRemove the ink ribbon cassette Place the cassette upright on a flat surface during set-upInsert the cassette along the guide rail When the ink ribbon is wound up to the endClose the printer door Remove the retransfer film cassette Setting the retransfer filmOpen the printer door and insert the cassette Setting the number of frames to be usedWhen the retransfer film is wound up to the end Wind the retransfer film to take up the slackOpen the card tray Setting cardsClose the card tray Card bracket locks when it reaches the holeInserting cards Unit can take about 300 0.76mm-thick cards Pull the card bracket backFor ISO cards When using magnetic cards Loading cardsWhen using contact IC cards For JIS II cardsRemove the blue securing screw Switching the card thicknessRemove the card thickness switching plate Malfunction of the printerNames of parts on the operation Panel LCD operation display content Operation display LED contents LCD panelOperation Turning on the power Initialized without winding up. Default Turning off the powerAbout the Reset button Turn off the printer’s powerUser modes User mode screen flowMain menu Submenu User mode settingsDisplay mode settings Clearing the free counter Cleaning modePress Enter to reset Exit user modeInk mode setting Set the retransfer speed Retransfer mode settingSet the retransfer temperature Set retransfer filmBuzzer mode setting Setting the bend remedy mode Test print Card size setting modeAntimagnetic setting mode Transport modeCleaning the cleaning rollers Care and cleaningRemove the cleaning unit Wipe the head indicated with horizontally Cleaning the thermal headHow to attach the sponge Cleaning the fan filter on the back sideTurn off the power after the cleaning card is discharged Cleaning the card feed rollersSet a cleaning card From user mode select cleaning modeSet the card on the card tray Cleaning the card feed rollers Heat rollersOnce printer servicing and cleaning Have been completed Apply alcohol on the magnetic head cleaning cardCard turnover table TroubleshootingCleaning rollers Layout of rollers inside the printerMeaning of reset → enter buttons in the list is Error code listingTroubleshooting Mending broken ink ribbon Retransfer film About printing errorsReturn the card tray to its original position Removing card jamsPush the card tray back into position on an angle Remove the card Remove any jammed cardsJog lever are supplied as standard Turn the jog dialMain specifications SpecificationsFront view External appearance and dimensionsUnit/mm Ultra Electronics Card Systems
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