Panasonic KX-FG2451 Problem Cause & Solution Display exits the Caller ID, Not work, Is blank

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10. Help

Problem	Cause & Solution
The display exits the Caller ID	L Do not pause for over 1 minute on the cordless handset or 3 minutes on the
List while viewing caller	base unit while viewing.
information.

10.3.3 Cordless handset

Problem	Cause & Solution
The cordless handset does	L Make sure that the battery is installed correctly (page 14) and fully charge
not work.	it (page 15).
	L Clean the charge contacts and charge again (page 15).
	L Unplug the base unit’s power cord to reset. Plug in, and try again.

The cordless handset does	L The ringer volume is set to OFF. Adjust it (page 17).
not ring.

The display shows “No link	L The cordless handset is too far from the base unit. Move closer and try
to base. Move closer to	again.
base, try again.” and an	L Plug in the base unit’s power cord.
alarm tone sounds.	L Raise the base unit antenna.
	L If the above remedies do not solve the problem, the cordless handset may
	have lost communication with the base unit. Re-register the cordless
	handset again (page 52).

Static, sound cuts in/out,	L Move the cordless handset and the base unit away from other electrical
fades. Interference from other	appliances.
electrical units.	L Move closer to the base unit.
	L Raise the base unit antenna.
	L Turn ON the clarity booster feature (page 20).

I cannot store an item in the	L You cannot store an item in the phonebook while the cordless handset is in
phonebook.	talk, speakerphone or intercom mode, or while listening to messages.
	L Do not pause for over 1 minute while storing.

I cannot redial by pressing	L If the last number dialed was more than 48 digits long, the number will not
{REDIAL}.	be redialed correctly. Redial the number manually.
	L The last number dialed may have been a remote function.

I charged the battery fully, but	L Clean the charge contacts and charge again (page 15).
“Recharge battery” is still	L The battery may need to be replaced (page 14). If you install a new battery,
displayed and/or 68879	fully charge it (page 15).
continues to flash, or
“Charge for 6h” and 68889
are displayed.
I cannot receive documents	L You must set remote fax activation to ON (feature #41 on page 48)
by pressing {*}{#}{9} on	beforehand.
the cordless handset.	L You may have changed the remote fax activation code from {*}{#}{9}
	(default setting). Verify the remote fax activation code (feature #41 on page
	48).
	L The memory is full of received documents due to a lack of recording paper,
	a lack of ink film or a recording paper jam. Install paper (page 13), install ink
	film (page 11) or remove the jammed paper (page 63).

The cordless handset display	L Fully charge the battery (page 15).
is blank.	L Remove the battery for 30 seconds and replace it again.

I cannot have a conversation	L Make sure that the optional headset is connected properly (page 14).
using the headset.	L If “SP-phone”is displayed on the cordless handset, press {TALK} to
	switch to the headset.

58	For assistance, please visit http://www.panasonic.com/consumersupport

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Contents Operating Instructions Things you should keep a record Installation Important safety instructionsBattery Environment For best performanceLocation and noise Routine careMaking a copy PhonebookRecording your greeting message Option Accessory information Included accessoriesTo place an order online for customers in the U.S.A. only Button descriptions of the base unit Button descriptions of the cordless handset Overview Base unit Cordless handsetInk film Incorrect Paper trayCorrect To use A4 size paperRecording paper Paper supportCorrect Slant To switch to the speakerphone while using the headset Battery installation / replacementReplacement Headset optionalConnections Battery chargeBase unit SET Menu Stop Quick SetupBase unit help function SETMenu OFF Your logo Date and timeSET Mute To enter your logo Example Bill Your fax numberSET Flash SP-PHONE Making phone callsWith the cordless handset Redial Mute ClearLocator Mute SP-PHONE Redial Answering phone callsWith the base unit Talk OFFClear Making a phone call using the phonebookClear Pause SET MenuErasing a specific item Editing a stored itemErasing a stored item Erasing all itemsOne touch dial Base unit only Copying phonebook itemsViewing and calling back Caller ID serviceCall Waiting Caller ID feature How Caller ID is displayedTurning on the Caller ID number auto edit feature Base unit Caller ID number auto edit featureSymbols and operations for caller information Caller ID SP-PHONE Stop FAX StartErasing specific caller information Erasing caller informationErasing all caller information Into the cordless handsetIntercom Transferring a callSending a fax manually Help SET FAX Start Stop SP-PHONE RedialSending a fax using Phonebook and one touch dial Document requirementsAdding a new item into the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Erasing a stored item from the broadcast memoryUse mostly as a telephone TEL mode Use only as a fax FAX only modeSelecting the way to use your fax machine Receiving a fax manually Auto answer OFF Activating TEL modeSP-PHONE Stop FAX Start Talk SP-PHONE Receiving a fax automatically Auto answer on Activating FAX only modeChanging the ring count in TAM/FAX mode Receiving a voice message and fax document in one callTo display the junk fax prohibitor list Activating the junk fax prohibitorStoring undesired callers To print the junk fax prohibitor listActivating the Distinctive Ring feature Distinctive Ring serviceUsing two or more phone numbers on a single telephone line Programming the ring pattern assigned for faxMaking a copy More copying featuresCopy Example Making 2 copies of a 4-page original document Collated pages Uncollated pagesErasing your recorded greeting message Recording your greeting messageMIC Erase SET Greeting Check Greeting REC Stop To play back messages Listening to recorded messages using the cordless handsetTo play back messages Useful features during playback Erasing recorded messagesLeaving a message for others or yourself Operating from a remote location Remote operation using remote commandsSummary of remote operation Base unit programming Cordless handset programmingBasic features See page 16 for detailsProgrammable Features Advanced features Letter 92% default Canceled and this feature will be turned OFF automaticallyPrint on 1 sheet Setting friendly #46 To print the stored documentConnecting tone volume cannot be adjusted SettingCordless 700ms default Handset Work correctly. Consult your PBX supplier for the correctSetting the key tone Other features Cordless handset onlyAlso be reset Pressed. Includes confirmation tones and error tonesCordless handset is in use Battery performance may be shortened when using thisRegistering See page 52 for details Cordless handset Re-registering the cordless handset Error messages Reports Error messages Display Display Cause & SolutionIncomplete DisplayWhen a function does not work, check here Initial settingsGeneral Alarm tone sounds Problem Cause & Solution Display exits the Caller IDProblem Cause & Solution Cordless handset does Charged the battery fully, butFax sending Fax receivingCopying If a power failure occurs Answering machineHelp When the recording paper has jammed in the unit Recording paper jamsWhen the recording paper was not fed into the unit properly Document jamsDo not use paper products, such as paper towels or tissues Thermal head cleaning Specifications Reference lists and reports Base unit onlyRecording paper specifications Recording paper size Power supply 120 V AC, 60 HzITU-T No Test Chart Recording paper weightFCC and Other Information FCC RF Exposure Warning Limited Warranty North AmericaFor In Limited Warranty product service Customer Services directory Customer Services DirectoryIndex Broadcast ListPhonebook List No Extra Cost