Panasonic KX-FG2451 manual Fax sending, Fax receiving

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	10. Help


Problem	Cause & Solution
I cannot program items.	L While another user is listening to messages or the telephone answering
	machine is answering a call, you cannot program. Try again later.


10.3.4 Fax – sending

Problem	Cause & Solution
I cannot send documents.	L The other party’s fax machine is busy or has run out of recording paper. Try
	again.
	L The other party’s machine is not a fax machine. Check with the other party.
	L The other party’s fax machine failed to answer the fax automatically. Send
	the fax manually (page 29).
	L The memory is full of received documents and the quick scan (feature #34
	on page 47) is ON. Turn this feature OFF, and send the fax again.

I cannot send a fax overseas.	L Use the overseas transmission mode (feature #23 on page 46).
	L Add two pauses at the end of the telephone number or dial manually.

The other party complains	L If your line has special telephone services such as call waiting, the service
that letters on their received	may have been activated during fax transmission. Connect the unit to a line
document are distorted or not	that does not have these services.
clear.	L An extension telephone on the same line is occupying the line. Hang up the
	extension telephone and try again.
	L Try copying the document with this unit. If the copied image is clear, there
	may be something wrong with the other party’s machine.

The other party complains	L The scanner glass or rollers are dirty with correction fluid, etc. Clean them
that black lines, white lines or	(page 65). Please do not insert a document before correction fluid has dried
smudges appear on their	completely.
received document.

Documents frequently	L Clean the document feeder rollers, recording paper feeder and rubber flap
misfeed.	(page 65).


10.3.5 Fax – receiving

Problem	Cause & Solution
I cannot receive documents.	L You may have subscribed to a voice mail service due to service packs
	offered by your telephone company. Fax and voice message reception may
	not be possible when voice mail is activated so we recommend you to:
	– contact your telephone company and request to deactivate voice mail
	service, or
	– subscribe to a Distinctive Ring service (page 36).
	L The ink film is empty. Replace the ink film with a new one (page 11).

I cannot receive documents	L The receiving mode is set to TEL mode.
automatically.	Change the receiving mode:
	– TAM/FAX mode (page 34) or FAX ONLY mode (page 34).
	L The time taken to answer the call is too long. Decrease the number of rings
	in feature #06 or feature 061 (page 44).
	L The greeting message is too long. Record a shorter message (page 39).
	L Make sure that the Distinctive Ring of feature #31 is set properly (page 46).
	If you do not subscribe to the Distinctive Ring service offered by your local
	telephone company, this feature should be OFF.

The display shows	L The receiving mode is set to FAX ONLY mode and the incoming call is not
“CONNECTING.....”, but	a fax. Change the receiving mode:
faxes are not received.	– TAM/FAX mode (page 34) or TEL mode (page 33).

For assistance, please visit http://www.panasonic.com/consumersupport

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Contents Operating Instructions Things you should keep a record Battery Important safety instructionsInstallation Routine care For best performanceLocation and noise EnvironmentRecording your greeting message PhonebookMaking a copy Option To place an order online for customers in the U.S.A. only Included accessoriesAccessory information Button descriptions of the base unit Button descriptions of the cordless handset Base unit Cordless handset OverviewInk film To use A4 size paper Paper trayCorrect IncorrectCorrect Slant Paper supportRecording paper Headset optional Battery installation / replacementReplacement To switch to the speakerphone while using the headsetBase unit Battery chargeConnections SET Quick SetupBase unit help function SET Menu StopMenu OFF SET Mute Date and timeYour logo SET Flash Your fax numberTo enter your logo Example Bill Redial Mute Clear Making phone callsWith the cordless handset SP-PHONETalk OFF Answering phone callsWith the base unit Locator Mute SP-PHONE RedialSET Menu Making a phone call using the phonebookClear Pause ClearErasing all items Editing a stored itemErasing a stored item Erasing a specific itemCopying phonebook items One touch dial Base unit onlyHow Caller ID is displayed Caller ID serviceCall Waiting Caller ID feature Viewing and calling backCaller ID SP-PHONE Stop FAX Start Caller ID number auto edit featureSymbols and operations for caller information Turning on the Caller ID number auto edit feature Base unitInto the cordless handset Erasing caller informationErasing all caller information Erasing specific caller informationTransferring a call IntercomHelp SET FAX Start Stop SP-PHONE Redial Sending a fax manuallyDocument requirements Sending a fax using Phonebook and one touch dialErasing a stored item from the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memorySelecting the way to use your fax machine Use only as a fax FAX only modeUse mostly as a telephone TEL mode SP-PHONE Stop FAX Start Talk SP-PHONE Activating TEL modeReceiving a fax manually Auto answer OFF Receiving a voice message and fax document in one call Activating FAX only modeChanging the ring count in TAM/FAX mode Receiving a fax automatically Auto answer onTo print the junk fax prohibitor list Activating the junk fax prohibitorStoring undesired callers To display the junk fax prohibitor listProgramming the ring pattern assigned for fax Distinctive Ring serviceUsing two or more phone numbers on a single telephone line Activating the Distinctive Ring featureCopy More copying featuresMaking a copy Collated pages Uncollated pages Example Making 2 copies of a 4-page original documentMIC Erase SET Greeting Check Greeting REC Stop Recording your greeting messageErasing your recorded greeting message Erasing recorded messages Listening to recorded messages using the cordless handsetTo play back messages Useful features during playback To play back messagesLeaving a message for others or yourself Summary of remote operation Remote operation using remote commandsOperating from a remote location Cordless handset programming Base unit programmingSee page 16 for details Basic featuresProgrammable Features Advanced features Print on 1 sheet Canceled and this feature will be turned OFF automaticallyLetter 92% default To print the stored document Setting friendly #46Work correctly. Consult your PBX supplier for the correct SettingCordless 700ms default Handset Connecting tone volume cannot be adjustedPressed. Includes confirmation tones and error tones Other features Cordless handset onlyAlso be reset Setting the key toneRegistering See page 52 for details Cordless handset Battery performance may be shortened when using thisCordless handset is in use Re-registering the cordless handset Error messages Reports Display Cause & Solution Error messages DisplayDisplay IncompleteInitial settings When a function does not work, check hereGeneral Charged the battery fully, but Problem Cause & Solution Display exits the Caller IDProblem Cause & Solution Cordless handset does Alarm tone soundsFax receiving Fax sendingCopying Answering machine If a power failure occursHelp Recording paper jams When the recording paper has jammed in the unitDocument jams When the recording paper was not fed into the unit properlyDo not use paper products, such as paper towels or tissues Thermal head cleaning Reference lists and reports Base unit only SpecificationsRecording paper weight Power supply 120 V AC, 60 HzITU-T No Test Chart Recording paper specifications Recording paper sizeFCC and Other Information FCC RF Exposure Warning North America Limited WarrantyFor In Limited Warranty product service Customer Services Directory Customer Services directoryBroadcast List IndexPhonebook List No Extra Cost