Panasonic KX-FG2451 manual Customer Services directory, Customer Services Directory

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12. General Information

12.5 Customer Services directory

Customer Services Directory

Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at:

http://www.panasonic.com/consumersupport

or E-mail us via:

consumer_fax@us.panasonic.com

Contact:

For in Limited Warranty programming and Troubleshooting Support:

Fax Advantage assistance and Service Location finder: 1-800-HELP-FAX (435-7329)

For out of Limited Warranty technical and troubleshooting support:

Panasonic offers two value based, cost effective, solutions:

1.Panasonic Continued Services 900 fee based support: 1 900 FAX HELP (1 900 329 4357) This exceptional service is charged directly to your telephone bill at only $2.49 per minute.

2.Panasonic Premier Service Club (PPSC): 1 800 435 7329

PPSC provides toll free troubleshooting support at only $7.99 for a one time sampler or $23.95 for a one year or 5 call membership. These services are billed directly to your major credit card.

Both of these comprehensive programs provide real time, live agent support for customers who are not eligible for coverage under the limited warranty. Terms and prices are subject to change without notice.

For hearing or speech impaired TTY users, TTY: 1-877-833-8855

Accessory Purchases

Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:

http://www.pasc.panasonic.com

or, send your request by E-mail to:

npcparts@us.panasonic.com

You may also contact us directly at:

1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 8 pm, EST.) Panasonic Services Company

20421 84th Avenue South, Kent, WA 98032

(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)

For hearing or speech impaired TTY users, TTY: 1-866-605-1277

Service in Puerto Rico

Panasonic Puerto Rico, Inc.

San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985 Phone (787) 750-4300 Fax (787) 768-2910 (Monday - Friday 8:30 am to 4:30 pm, EST.)

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Contents Operating Instructions Things you should keep a record Installation Important safety instructionsBattery Location and noise For best performanceEnvironment Routine careMaking a copy PhonebookRecording your greeting message Option Accessory information Included accessoriesTo place an order online for customers in the U.S.A. only Button descriptions of the base unit Button descriptions of the cordless handset Base unit Cordless handset OverviewInk film Correct Paper trayIncorrect To use A4 size paperRecording paper Paper supportCorrect Slant Replacement Battery installation / replacementTo switch to the speakerphone while using the headset Headset optionalConnections Battery chargeBase unit Base unit help function Quick SetupSET Menu Stop SETMenu OFF Your logo Date and timeSET Mute To enter your logo Example Bill Your fax numberSET Flash With the cordless handset Making phone callsSP-PHONE Redial Mute ClearWith the base unit Answering phone callsLocator Mute SP-PHONE Redial Talk OFFClear Pause Making a phone call using the phonebookClear SET MenuErasing a stored item Editing a stored itemErasing a specific item Erasing all itemsCopying phonebook items One touch dial Base unit onlyCall Waiting Caller ID feature Caller ID serviceViewing and calling back How Caller ID is displayedSymbols and operations for caller information Caller ID number auto edit featureTurning on the Caller ID number auto edit feature Base unit Caller ID SP-PHONE Stop FAX StartErasing all caller information Erasing caller informationErasing specific caller information Into the cordless handsetTransferring a call IntercomHelp SET FAX Start Stop SP-PHONE Redial Sending a fax manuallyDocument requirements Sending a fax using Phonebook and one touch dialProgramming items into the broadcast memory Broadcast transmissionAdding a new item into the broadcast memory Erasing a stored item from the broadcast memoryUse mostly as a telephone TEL mode Use only as a fax FAX only modeSelecting the way to use your fax machine Receiving a fax manually Auto answer OFF Activating TEL modeSP-PHONE Stop FAX Start Talk SP-PHONE Changing the ring count in TAM/FAX mode Activating FAX only modeReceiving a fax automatically Auto answer on Receiving a voice message and fax document in one callStoring undesired callers Activating the junk fax prohibitorTo display the junk fax prohibitor list To print the junk fax prohibitor listUsing two or more phone numbers on a single telephone line Distinctive Ring serviceActivating the Distinctive Ring feature Programming the ring pattern assigned for faxMaking a copy More copying featuresCopy Collated pages Uncollated pages Example Making 2 copies of a 4-page original documentErasing your recorded greeting message Recording your greeting messageMIC Erase SET Greeting Check Greeting REC Stop To play back messages Useful features during playback Listening to recorded messages using the cordless handsetTo play back messages Erasing recorded messagesLeaving a message for others or yourself Operating from a remote location Remote operation using remote commandsSummary of remote operation Cordless handset programming Base unit programmingSee page 16 for details Basic featuresProgrammable Features Advanced features Letter 92% default Canceled and this feature will be turned OFF automaticallyPrint on 1 sheet To print the stored document Setting friendly #46Cordless 700ms default Handset SettingConnecting tone volume cannot be adjusted Work correctly. Consult your PBX supplier for the correctAlso be reset Other features Cordless handset onlySetting the key tone Pressed. Includes confirmation tones and error tonesCordless handset is in use Battery performance may be shortened when using thisRegistering See page 52 for details Cordless handset Re-registering the cordless handset Error messages Reports Display Cause & Solution Error messages DisplayDisplay IncompleteInitial settings When a function does not work, check hereGeneral Problem Cause & Solution Cordless handset does Problem Cause & Solution Display exits the Caller IDAlarm tone sounds Charged the battery fully, butFax receiving Fax sendingCopying Answering machine If a power failure occursHelp Recording paper jams When the recording paper has jammed in the unitDocument jams When the recording paper was not fed into the unit properlyDo not use paper products, such as paper towels or tissues Thermal head cleaning Reference lists and reports Base unit only SpecificationsITU-T No Test Chart Power supply 120 V AC, 60 HzRecording paper specifications Recording paper size Recording paper weightFCC and Other Information FCC RF Exposure Warning North America Limited WarrantyFor In Limited Warranty product service Customer Services Directory Customer Services directoryBroadcast List IndexPhonebook List No Extra Cost