Nortel Networks P0990474 03 Preface, Before you begin, Text conventions, Example Group lists? Y

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Preface

The CallPilot Mini/CallPilot 150 is a voice messaging product suited for small to medium sized businesses. It combines the voicemail and call processing features of a large business system into a compact, easy to use system.

Before you begin

This guide is intended for install technicians. This guide assumes that you have a working knowledge of the telephone system on which you are installing the CallPilot Mini/CallPilot 150.

Text conventions

This guide uses the following text conventions:

angle brackets (< >)

Indicate that you choose the text to enter based on the description inside

 

the brackets. Do not type the brackets when entering the command.

 

Example: If the command syntax is

 

ping <ip_address>, you enter

 

ping 192.32.10.12

bold Courier text

Indicates command names and options and text that you need to enter.

 

Example: Use the dinfo command.

 

Example: Enter show ip {alertsroutes}.

italic text

plain Courier text

ıËÊÊ‚ˆÍ

Display font

Underlined display font

Indicates book titles.

Example: CallPilot Manager Set Up and Operation Guide

Indicates command syntax and system output, for example, prompts and system messages.

Example: Set Trap Monitor Filters

Indicates the buttons you press on a telephone.

Example: ≤·°‹

Indicates text prompts that appear on the telephone display.

Example: Group lists? Y

Indicates a label that appears above the display button. You press the button below this label to perform the action.

Example: Press OK.

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide

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Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Regulatory Requirements Copyright 2001 Nortel NetworksTrademarks Statement of conditionsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Example Group lists? Y PrefaceBefore you begin Text conventionsTelephone buttons About the buttons on your telephoneRelated publications PrefaceEmea Europe, Middle East, Africa How to Get HelpUSA and Canada Apac Asia Pacific Cala Caribbean & Latin AmericaHow to use this guide Chapter How to use this guideHow the instructions are presented How to use this guideCallPilot Mini offers Features of CallPilotChapter System overview About CallPilot Mini/CallPilotMeridian 1 systems compatible with CallPilot Mini Data connectorsCompatibility Hardware overviewPcmcia slots DimensionsVoice message storage PowerOpening the kit Chapter Preparing to install the CallPilot Mini/CallPilotElectrical service EnvironmentRunning without a LAN Using a LANPreparing to install the CallPilot Mini/CallPilot Managing the CallPilot systemWall mounting the CallPilot Mini/CallPilot Chapter Installing CallPilot Mini/CallPilotPort a and Port B Pinouts Connecting the CallPilot Mini/CallPilotInstalling CallPilot Mini/CallPilot Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 LEDs during operation CallPilot Mini/CallPilot 150 LEDsLEDs during startup Installing CallPilot Mini/CallPilot P0990474 About CallPilot Manager Chapter Initializing the CallPilot Mini/CallPilotInitializing the CallPilot Mini/CallPilot Configuring the Meridian 1 PBX to work with CallPilot MiniCreating an ACD Queue Creating an ACD Queue, step Initializing the CallPilot Mini/CallPilot 150Assigning ACD Agents Assigning ACD AgentsScheduled Block SCB Enabling the Call Forward on Busy messageBrowser requirements Computer requirements for CallPilot ManagerComputer requirements Changing the IP address using a serial cable Connecting to the CallPilot Mini/CallPilotCallPilot Mini/CallPilot 150 serial port pinout CallPilot Mini/CallPilot 150 serial portPress the Enter key Ethernet crossover cable Changing the IP address using an Ethernet crossover cableQuick Install Wizard parameters for a CallPilot Mini Running the Quick Install WizardService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Assigned Feature Codes Feature Code name Default Number Initializing CallPilot 150 using a telephoneDetermining CallPilot 150 Feature Codes CallCenter Configuring the CallPilot 150 initial parametersRetryok Initializing the CallPilot Mini/CallPilot P0990474 Click the Specify the language to remove drop list Chapter Language Configuration UtilityChanging the languages available Language Configuration Utility Resetting the password using a telephone CallPilot 150 only Chapter Password administrationResetting passwords Resetting the system administrator passwordPassword administration Resetting the operator password CallPilot 150 onlyResetting the password using CallPilot Manager Resetting the password using a telephoneResetting the Mailbox passwords Click the Access Passwords link Resetting the Modem access passwordBacking up the CallPilot information Installing the CallPilot Backup and Restore UtilityChapter Backing up and restoring CallPilot Type of CallPilot system Maximum disk space required Backing up and restoring CallPilotRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Upgrading the CallPilot software version Chapter Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot Upgrading the message storageUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Introduction Chapter TroubleshootingDiagnosing problems CallPilot Mini/CallPilot 150 does not function at all TroubleshootingCallPilot Mini/CallPilot 150 fails during a start up Power-on Diagnostics failCannot access CallPilot Manager To remove Feature Codes All of the mailboxes disappear after a software upgradeCallPilot 150 Feature Codes are inactive CallPilot 150 does not reboot following **STARTUP LED error messages Inactive featureLED 1 and LED 2 are blinking quickly LED 1 is blinking quicklyTroubleshooting P0990474 Connecting a telephone to your computer modem Appendix a Modem AccessConfiguring your computer to access the CallPilot modem Creating a Dial-Up Networking connection Modem AccessSelect the Specify an IP address option Creating a Dial-Up Networking connection on Windows NTAdvanced options box, select the Log on to network option NetBEUI IPX/SPC CompatibleSelect the Use the following IP address option Select the Enable hardware flow control optionSelect the Always use the following IP Address option Creating a Dial-Up Networking connection on WindowsSelect the Internet Protocol TCP/IP option Select the Advanced custom settings optionSelect the Allow these protocols option Negotiate multi-link for single link connectionsOpen the Modem Configuration Utility folder Installing the Nortel Networks Modem Configuration UtilityEnabling the modem on the CallPilot Mini/CallPilot Enabling Modem access using CallPilot ManagerEnabling Modem access using a telephone CallPilot 150 only Modem accessY Connecting to the CallPilot modem Connecting to the CallPilot systemConfiguring your modem to access the CallPilot modem Enter Telnet 192.168.0.2 and click OK TipConfiguring your modem for normal modem connections Accessing the CallPilot system using CallPilot ManagerModular ICS 6-port cartridge DNs Appendix B Norstar Directory NumbersNon-expanded Modular ICS DNs Modular ICS 2-port cartridge DNsNorstar Directory Numbers Programming CallPilot 150 DNs to memory buttonsGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index P0990474 IndexUsing to change IP address Index P0990474

P0990474 03 specifications

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