Nortel Networks P0990474 03 How to Get Help, USA and Canada, Emea Europe, Middle East, Africa

Page 13

Preface 13

Nortel Networks Call Center Reporting Set Up and Operation Guide

Provides instructions for setting up the Call Center Reporting feature on CallPilot 150.

How to Get Help

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone:

1-800-4NORTEL (1-800-466-7835)

If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.

If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.

Website:

http://www.nortelnetworks.com/itas/

email:

naitas@nortelnetworks.com

Presales Support (CSAN)

Telephone:

1-800-4NORTEL (1-800-466-7835)

Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS

Telephone:

00800 800 89009 or 33 4 9296 1341

Fax:

33 49296 1598

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide

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Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Trademarks Copyright 2001 Nortel NetworksStatement of conditions Regulatory RequirementsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Before you begin PrefaceText conventions Example Group lists? YRelated publications About the buttons on your telephonePreface Telephone buttonsUSA and Canada How to Get HelpEmea Europe, Middle East, Africa Apac Asia Pacific Cala Caribbean & Latin AmericaHow to use this guide Chapter How to use this guideHow the instructions are presented How to use this guideChapter System overview Features of CallPilotAbout CallPilot Mini/CallPilot CallPilot Mini offersCompatibility Data connectorsHardware overview Meridian 1 systems compatible with CallPilot MiniPcmcia slots DimensionsVoice message storage PowerElectrical service Chapter Preparing to install the CallPilot Mini/CallPilotEnvironment Opening the kitPreparing to install the CallPilot Mini/CallPilot Using a LANManaging the CallPilot system Running without a LANWall mounting the CallPilot Mini/CallPilot Chapter Installing CallPilot Mini/CallPilotInstalling CallPilot Mini/CallPilot Connecting the CallPilot Mini/CallPilotPort a and Port B Pinouts Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 LEDs during startup CallPilot Mini/CallPilot 150 LEDsLEDs during operation Installing CallPilot Mini/CallPilot P0990474 About CallPilot Manager Chapter Initializing the CallPilot Mini/CallPilotCreating an ACD Queue Configuring the Meridian 1 PBX to work with CallPilot MiniInitializing the CallPilot Mini/CallPilot Creating an ACD Queue, step Initializing the CallPilot Mini/CallPilot 150Assigning ACD Agents Assigning ACD AgentsScheduled Block SCB Enabling the Call Forward on Busy messageComputer requirements Computer requirements for CallPilot ManagerBrowser requirements Changing the IP address using a serial cable Connecting to the CallPilot Mini/CallPilotCallPilot Mini/CallPilot 150 serial port pinout CallPilot Mini/CallPilot 150 serial portPress the Enter key Ethernet crossover cable Changing the IP address using an Ethernet crossover cableQuick Install Wizard parameters for a CallPilot Mini Running the Quick Install WizardService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Determining CallPilot 150 Feature Codes Initializing CallPilot 150 using a telephoneAssigned Feature Codes Feature Code name Default Number CallCenter Configuring the CallPilot 150 initial parametersRetryok Initializing the CallPilot Mini/CallPilot P0990474 Changing the languages available Chapter Language Configuration UtilityClick the Specify the language to remove drop list Language Configuration Utility Resetting passwords Chapter Password administrationResetting the system administrator password Resetting the password using a telephone CallPilot 150 onlyResetting the password using CallPilot Manager Resetting the operator password CallPilot 150 onlyResetting the password using a telephone Password administrationResetting the Mailbox passwords Click the Access Passwords link Resetting the Modem access passwordChapter Backing up and restoring CallPilot Installing the CallPilot Backup and Restore UtilityBacking up the CallPilot information Type of CallPilot system Maximum disk space required Backing up and restoring CallPilotRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Upgrading the CallPilot software version Chapter Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot Upgrading the message storageUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Diagnosing problems Chapter TroubleshootingIntroduction CallPilot Mini/CallPilot 150 does not function at all TroubleshootingCannot access CallPilot Manager Power-on Diagnostics failCallPilot Mini/CallPilot 150 fails during a start up CallPilot 150 Feature Codes are inactive All of the mailboxes disappear after a software upgradeTo remove Feature Codes CallPilot 150 does not reboot following **STARTUP LED error messages Inactive featureLED 1 and LED 2 are blinking quickly LED 1 is blinking quicklyTroubleshooting P0990474 Configuring your computer to access the CallPilot modem Appendix a Modem AccessConnecting a telephone to your computer modem Creating a Dial-Up Networking connection Modem AccessAdvanced options box, select the Log on to network option Creating a Dial-Up Networking connection on Windows NTNetBEUI IPX/SPC Compatible Select the Specify an IP address optionSelect the Use the following IP address option Select the Enable hardware flow control optionSelect the Always use the following IP Address option Creating a Dial-Up Networking connection on WindowsSelect the Allow these protocols option Select the Advanced custom settings optionNegotiate multi-link for single link connections Select the Internet Protocol TCP/IP optionOpen the Modem Configuration Utility folder Installing the Nortel Networks Modem Configuration UtilityEnabling Modem access using a telephone CallPilot 150 only Enabling Modem access using CallPilot ManagerEnabling the modem on the CallPilot Mini/CallPilot Modem accessY Configuring your modem to access the CallPilot modem Connecting to the CallPilot systemConnecting to the CallPilot modem Enter Telnet 192.168.0.2 and click OK TipConfiguring your modem for normal modem connections Accessing the CallPilot system using CallPilot ManagerNon-expanded Modular ICS DNs Appendix B Norstar Directory NumbersModular ICS 2-port cartridge DNs Modular ICS 6-port cartridge DNsNorstar Directory Numbers Programming CallPilot 150 DNs to memory buttonsGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index P0990474 IndexUsing to change IP address Index P0990474

P0990474 03 specifications

Nortel Networks P0990474 03 is a significant component in the realm of telecommunications, particularly in the area of networking solutions. This device is recognized for its robust engineering, which caters to a wide range of networking needs. As part of Nortel's extensive portfolio, it showcases the company's dedication to providing high-quality technology that meets the evolving demands of businesses.

One of the primary features of the P0990474 03 is its ability to support various networking topologies. This flexibility allows organizations to seamlessly integrate the device into their existing infrastructure, ensuring that they can effectively manage data flow and connectivity. The device is designed to enhance performance and reliability, which are critical factors in today's fast-paced digital environment.

In terms of technologies, the Nortel Networks P0990474 03 employs advanced switching capabilities that optimize bandwidth usage. By efficiently directing traffic within the network, it minimizes latency and maximizes performance, which is essential for applications that require real-time data access. Additionally, the device supports a variety of protocols, enabling interoperability with other networking equipment, which is vital for heterogeneous network environments.

One of the outstanding characteristics of the P0990474 03 is its scalability. Businesses can start with a basic setup and expand their systems as their needs grow. This scalability not only supports immediate requirements but also prepares organizations for future growth without necessitating a complete overhaul of their existing network architecture.

Furthermore, the P0990474 03 integrates security features designed to protect sensitive data from potential threats. With the increasing prevalence of cyber-attacks, having robust security measures is paramount for any organization. This device employs encryption, firewalls, and other security protocols to ensure that data remains protected while in transit.

Finally, the Nortel Networks P0990474 03 is recognized for its user-friendly interface, which simplifies the management and configuration processes for network administrators. With easier monitoring tools and reporting functionalities, managing extensive networks becomes less of a challenge, allowing IT teams to focus on strategic initiatives rather than day-to-day operational tasks.

In conclusion, the Nortel Networks P0990474 03 is a versatile, scalable, and secure networking device that stands out in the telecommunications landscape. Its ability to adapt to various network environments while delivering top-notch performance and reliability makes it an invaluable asset for businesses looking to enhance their networking capabilities.