Nortel Networks P0990474 03 manual Chapter Upgrading CallPilot Mini/CallPilot 150

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Chapter 7

Password administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Resetting passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Resetting the system administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Resetting the password using a telephone (CallPilot Mini & CallPilot 150) . . . . . . . 49 Resetting the password using a telephone (CallPilot 150 only) . . . . . . . . . . . . . . . . 49 Resetting the operator password (CallPilot 150 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Resetting the password using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Resetting the password using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Resetting the Mailbox passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Resetting the password using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Resetting the password using a telephone (CallPilot 150 only) . . . . . . . . . . . . . . . . 51 Resetting the Call Center Administrator password(CallPilot 150 only) . . . . . . . . . . . . . 51 Resetting the Modem access password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Resetting the Modem access password using a telephone (CallPilot 150 only) . . . . . . . 52

Chapter 8

Backing up and restoring CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Installing the CallPilot Backup and Restore Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Backing up the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Restoring the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Retrieving the CallPilot log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Chapter 9

Upgrading CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Upgrading the CallPilot software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Upgrading the message storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Chapter 10

 

Troubleshooting

63

Introduction

63

Diagnosing problems

63

The RS-232 terminal cannot communicate with CallPilot Mini/CallPilot 150

63

CallPilot Mini/CallPilot 150 does not function at all

64

The Power-on Diagnostics fail

65

Cannot access CallPilot Manager

65

CallPilot Mini/CallPilot 150 fails during a start up

65

General Delivery Mailbox greeting plays when you dial the Voicemail DN on

 

CallPilot Mini

66

All of the mailboxes disappear after a software upgrade

66

CallPilot 150 Feature Codes are inactive

66

To remove Feature Codes

66

CallPilot 150 does not reboot following **STARTUP

67

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide

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Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Trademarks Copyright 2001 Nortel NetworksStatement of conditions Regulatory RequirementsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Before you begin PrefaceText conventions Example Group lists? YRelated publications About the buttons on your telephonePreface Telephone buttonsEmea Europe, Middle East, Africa How to Get HelpUSA and Canada Apac Asia Pacific Cala Caribbean & Latin AmericaHow to use this guide Chapter How to use this guideHow the instructions are presented How to use this guideChapter System overview Features of CallPilotAbout CallPilot Mini/CallPilot CallPilot Mini offersCompatibility Data connectorsHardware overview Meridian 1 systems compatible with CallPilot MiniPcmcia slots DimensionsVoice message storage PowerElectrical service Chapter Preparing to install the CallPilot Mini/CallPilotEnvironment Opening the kitPreparing to install the CallPilot Mini/CallPilot Using a LANManaging the CallPilot system Running without a LANWall mounting the CallPilot Mini/CallPilot Chapter Installing CallPilot Mini/CallPilotPort a and Port B Pinouts Connecting the CallPilot Mini/CallPilotInstalling CallPilot Mini/CallPilot Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 LEDs during operation CallPilot Mini/CallPilot 150 LEDsLEDs during startup Installing CallPilot Mini/CallPilot P0990474 About CallPilot Manager Chapter Initializing the CallPilot Mini/CallPilotInitializing the CallPilot Mini/CallPilot Configuring the Meridian 1 PBX to work with CallPilot MiniCreating an ACD Queue Creating an ACD Queue, step Initializing the CallPilot Mini/CallPilot 150Assigning ACD Agents Assigning ACD AgentsScheduled Block SCB Enabling the Call Forward on Busy messageBrowser requirements Computer requirements for CallPilot ManagerComputer requirements Changing the IP address using a serial cable Connecting to the CallPilot Mini/CallPilotCallPilot Mini/CallPilot 150 serial port pinout CallPilot Mini/CallPilot 150 serial portPress the Enter key Ethernet crossover cable Changing the IP address using an Ethernet crossover cableQuick Install Wizard parameters for a CallPilot Mini Running the Quick Install WizardService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Assigned Feature Codes Feature Code name Default Number Initializing CallPilot 150 using a telephoneDetermining CallPilot 150 Feature Codes CallCenter Configuring the CallPilot 150 initial parametersRetryok Initializing the CallPilot Mini/CallPilot P0990474 Click the Specify the language to remove drop list Chapter Language Configuration UtilityChanging the languages available Language Configuration Utility Resetting passwords Chapter Password administrationResetting the system administrator password Resetting the password using a telephone CallPilot 150 onlyResetting the password using CallPilot Manager Resetting the operator password CallPilot 150 onlyResetting the password using a telephone Password administrationResetting the Mailbox passwords Click the Access Passwords link Resetting the Modem access passwordBacking up the CallPilot information Installing the CallPilot Backup and Restore UtilityChapter Backing up and restoring CallPilot Type of CallPilot system Maximum disk space required Backing up and restoring CallPilotRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Upgrading the CallPilot software version Chapter Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot Upgrading the message storageUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Introduction Chapter TroubleshootingDiagnosing problems CallPilot Mini/CallPilot 150 does not function at all TroubleshootingCallPilot Mini/CallPilot 150 fails during a start up Power-on Diagnostics failCannot access CallPilot Manager To remove Feature Codes All of the mailboxes disappear after a software upgradeCallPilot 150 Feature Codes are inactive CallPilot 150 does not reboot following **STARTUP LED error messages Inactive featureLED 1 and LED 2 are blinking quickly LED 1 is blinking quicklyTroubleshooting P0990474 Connecting a telephone to your computer modem Appendix a Modem AccessConfiguring your computer to access the CallPilot modem Creating a Dial-Up Networking connection Modem AccessAdvanced options box, select the Log on to network option Creating a Dial-Up Networking connection on Windows NTNetBEUI IPX/SPC Compatible Select the Specify an IP address optionSelect the Use the following IP address option Select the Enable hardware flow control optionSelect the Always use the following IP Address option Creating a Dial-Up Networking connection on WindowsSelect the Allow these protocols option Select the Advanced custom settings optionNegotiate multi-link for single link connections Select the Internet Protocol TCP/IP optionOpen the Modem Configuration Utility folder Installing the Nortel Networks Modem Configuration UtilityEnabling the modem on the CallPilot Mini/CallPilot Enabling Modem access using CallPilot ManagerEnabling Modem access using a telephone CallPilot 150 only Modem accessY Connecting to the CallPilot modem Connecting to the CallPilot systemConfiguring your modem to access the CallPilot modem Enter Telnet 192.168.0.2 and click OK TipConfiguring your modem for normal modem connections Accessing the CallPilot system using CallPilot ManagerNon-expanded Modular ICS DNs Appendix B Norstar Directory NumbersModular ICS 2-port cartridge DNs Modular ICS 6-port cartridge DNsNorstar Directory Numbers Programming CallPilot 150 DNs to memory buttonsGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index P0990474 IndexUsing to change IP address Index P0990474

P0990474 03 specifications

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In conclusion, the Nortel Networks P0990474 03 is a versatile, scalable, and secure networking device that stands out in the telecommunications landscape. Its ability to adapt to various network environments while delivering top-notch performance and reliability makes it an invaluable asset for businesses looking to enhance their networking capabilities.