Chapter 8 Backing up and restoring CallPilot 57
Retrieving the CallPilot log files
The CallPilot log files are a tool used by your Nortel Networks representative to help diagnose a CallPilot problem.
Note: The information in the log files is intended for Nortel Networks service representatives. You will need the assistance of a service representative to interpret the information contained in these files.
You must install the CallPilot Backup and Restore Utility on the computer you are using to retrieve the log files.
To retrieve the CallPilot log files:
1Create a directory on your computer where you want to store the CallPilot log files.
2Start the CallPilot Backup and Restore Utility (CallPilotBRU.exe). The CallPilot Backup/Restore Utility screen appears.
3Click the Log Files option.
4In the Local Folder box, enter the path name of the directory on your computer in which you want to store the CallPilot Log Files.
5In the CallPilot 150 hostname or IP addresses box, enter the host name or IP address of the CallPilot Mini/CallPilot 150 from which you want to retrieve the log files.
6Click the OK button.
A confirmation dialog box appears.
7If the information on the confirmation dialog is correct, click the Continue button. If the information is not correct, click the Cancel button and repeat steps 4 to 6.
A dialog box appears when the Log files have been copied onto your computer. It will take several minutes to copy the CallPilot log files to your computer.
8Click the OK button.
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide