Nortel Networks P0990474 03 manual Chapter Preparing to install the CallPilot Mini/CallPilot

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Chapter 3

Preparing to install the CallPilot Mini/CallPilot 150

This chapter explains what you need before you install the CallPilot Mini/CallPilot 150.

Environment

Make sure the installation area is:

clean, free of dust, dry and well ventilated

between 0 and 50 degrees Celsius

non-condensing relative humidity between 5 percent and 95 percent

at least 4 m, or 13 ft., from any equipment that could produce electromagnetic, radio frequency and electrostatic interference

a wall area about 1 m (3 ft.) square

closer than 15 m, or 50 ft., of cable length from the Norstar KSU or Meridian 1 PBX

within 1.5 m, or about 5 ft., of a three-wire grounded electrical outlet

a minimum of 16 cm, or 6 in., from a corner wall or other component

a minimum of 46 cm, about 18 in., from the floor, to prevent water damage

Electrical service

Make sure the power is:

115/230 VAC nominal; range 100 to 240 V

50/60 Hz nominal; range 47 to 63 Hz

Third-wire ground

Unswitched

Opening the kit

Open the box and ensure that you have all the pieces, as described below:

CallPilot Mini/CallPilot 150

Power supply and power cord

Wall Mount Bracket

Four-wire, two-meter line cord

Documentation and Client Software CD

CallPilot Mini EMC Kit (CallPilot Mini only)

Shielded Ethernet cable (CallPilot Mini only)

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide

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Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Trademarks Copyright 2001 Nortel NetworksStatement of conditions Regulatory RequirementsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Before you begin PrefaceText conventions Example Group lists? YRelated publications About the buttons on your telephonePreface Telephone buttonsHow to Get Help USA and CanadaEmea Europe, Middle East, Africa Apac Asia Pacific Cala Caribbean & Latin AmericaHow to use this guide Chapter How to use this guideHow the instructions are presented How to use this guideChapter System overview Features of CallPilotAbout CallPilot Mini/CallPilot CallPilot Mini offersCompatibility Data connectorsHardware overview Meridian 1 systems compatible with CallPilot MiniPcmcia slots DimensionsVoice message storage PowerElectrical service Chapter Preparing to install the CallPilot Mini/CallPilotEnvironment Opening the kitPreparing to install the CallPilot Mini/CallPilot Using a LANManaging the CallPilot system Running without a LANWall mounting the CallPilot Mini/CallPilot Chapter Installing CallPilot Mini/CallPilotConnecting the CallPilot Mini/CallPilot Installing CallPilot Mini/CallPilotPort a and Port B Pinouts Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 CallPilot Mini/CallPilot 150 LEDs LEDs during startupLEDs during operation Installing CallPilot Mini/CallPilot P0990474 About CallPilot Manager Chapter Initializing the CallPilot Mini/CallPilotConfiguring the Meridian 1 PBX to work with CallPilot Mini Creating an ACD QueueInitializing the CallPilot Mini/CallPilot Creating an ACD Queue, step Initializing the CallPilot Mini/CallPilot 150Assigning ACD Agents Assigning ACD AgentsScheduled Block SCB Enabling the Call Forward on Busy messageComputer requirements for CallPilot Manager Computer requirementsBrowser requirements Changing the IP address using a serial cable Connecting to the CallPilot Mini/CallPilotCallPilot Mini/CallPilot 150 serial port pinout CallPilot Mini/CallPilot 150 serial portPress the Enter key Ethernet crossover cable Changing the IP address using an Ethernet crossover cableQuick Install Wizard parameters for a CallPilot Mini Running the Quick Install WizardService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Initializing CallPilot 150 using a telephone Determining CallPilot 150 Feature CodesAssigned Feature Codes Feature Code name Default Number CallCenter Configuring the CallPilot 150 initial parametersRetryok Initializing the CallPilot Mini/CallPilot P0990474 Chapter Language Configuration Utility Changing the languages availableClick the Specify the language to remove drop list Language Configuration Utility Resetting passwords Chapter Password administrationResetting the system administrator password Resetting the password using a telephone CallPilot 150 onlyResetting the password using CallPilot Manager Resetting the operator password CallPilot 150 onlyResetting the password using a telephone Password administrationResetting the Mailbox passwords Click the Access Passwords link Resetting the Modem access passwordInstalling the CallPilot Backup and Restore Utility Chapter Backing up and restoring CallPilotBacking up the CallPilot information Type of CallPilot system Maximum disk space required Backing up and restoring CallPilotRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Upgrading the CallPilot software version Chapter Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot Upgrading the message storageUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Chapter Troubleshooting Diagnosing problemsIntroduction CallPilot Mini/CallPilot 150 does not function at all TroubleshootingPower-on Diagnostics fail Cannot access CallPilot ManagerCallPilot Mini/CallPilot 150 fails during a start up All of the mailboxes disappear after a software upgrade CallPilot 150 Feature Codes are inactiveTo remove Feature Codes CallPilot 150 does not reboot following **STARTUP LED error messages Inactive featureLED 1 and LED 2 are blinking quickly LED 1 is blinking quicklyTroubleshooting P0990474 Appendix a Modem Access Configuring your computer to access the CallPilot modemConnecting a telephone to your computer modem Creating a Dial-Up Networking connection Modem AccessAdvanced options box, select the Log on to network option Creating a Dial-Up Networking connection on Windows NTNetBEUI IPX/SPC Compatible Select the Specify an IP address optionSelect the Use the following IP address option Select the Enable hardware flow control optionSelect the Always use the following IP Address option Creating a Dial-Up Networking connection on WindowsSelect the Allow these protocols option Select the Advanced custom settings optionNegotiate multi-link for single link connections Select the Internet Protocol TCP/IP optionOpen the Modem Configuration Utility folder Installing the Nortel Networks Modem Configuration UtilityEnabling Modem access using CallPilot Manager Enabling Modem access using a telephone CallPilot 150 onlyEnabling the modem on the CallPilot Mini/CallPilot Modem accessY Connecting to the CallPilot system Configuring your modem to access the CallPilot modemConnecting to the CallPilot modem Enter Telnet 192.168.0.2 and click OK TipConfiguring your modem for normal modem connections Accessing the CallPilot system using CallPilot ManagerNon-expanded Modular ICS DNs Appendix B Norstar Directory NumbersModular ICS 2-port cartridge DNs Modular ICS 6-port cartridge DNsNorstar Directory Numbers Programming CallPilot 150 DNs to memory buttonsGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index P0990474 IndexUsing to change IP address Index P0990474

P0990474 03 specifications

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