Nortel Networks P0990474 03 manual Programming CallPilot 150 DNs to memory buttons

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84Norstar Directory Numbers

401 - 416	269 - 284	397 - 412	TM #4

501 - 516	285 - 300	413 - 428	TM #5

601 - 616	301 - 316	429 - 444	TM #6

701 - 716	317 - 332	445 - 460	TM #7

801 - 816	333 - 348	461 - 476	TM #8

201 - 248	001 - 048		KSU #2

801 - 812	049 - 060		TM #8

701 - 712	061 - 072		TM #7

601 - 648	073 - 084		TM #6

501 - 512	085 - 096		TM #5

401 - 412	097 - 108		TM #4

301 - 312	109 - 120		TM #3

Programming CallPilot 150 DNs to memory buttons

As a troubleshooting aid, it is helpful to program the CallPilot 150 DNs to appear on the memory buttons of a Norstar telephone.

After you have determined the CallPilot 150 DNs, program them onto memory buttons with indicators.

When the CallPilot 150 DNs are programmed to memory buttons, it is easy to monitor CallPilot 150 traffic levels, and determine if any CallPilot 150 ports are not functioning.

P0990474 03

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Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Copyright 2001 Nortel Networks TrademarksStatement of conditions Regulatory RequirementsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Preface Before you beginText conventions Example Group lists? YAbout the buttons on your telephone Related publicationsPreface Telephone buttonsHow to Get Help USA and CanadaEmea Europe, Middle East, Africa Cala Caribbean & Latin America Apac Asia PacificChapter How to use this guide How to use this guideHow to use this guide How the instructions are presentedFeatures of CallPilot Chapter System overviewAbout CallPilot Mini/CallPilot CallPilot Mini offersData connectors CompatibilityHardware overview Meridian 1 systems compatible with CallPilot MiniDimensions Pcmcia slotsPower Voice message storageChapter Preparing to install the CallPilot Mini/CallPilot Electrical serviceEnvironment Opening the kitUsing a LAN Preparing to install the CallPilot Mini/CallPilotManaging the CallPilot system Running without a LANChapter Installing CallPilot Mini/CallPilot Wall mounting the CallPilot Mini/CallPilotConnecting the CallPilot Mini/CallPilot Installing CallPilot Mini/CallPilotPort a and Port B Pinouts Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 CallPilot Mini/CallPilot 150 LEDs LEDs during startupLEDs during operation Installing CallPilot Mini/CallPilot P0990474 Chapter Initializing the CallPilot Mini/CallPilot About CallPilot ManagerConfiguring the Meridian 1 PBX to work with CallPilot Mini Creating an ACD QueueInitializing the CallPilot Mini/CallPilot Initializing the CallPilot Mini/CallPilot 150 Creating an ACD Queue, stepAssigning ACD Agents Assigning ACD AgentsEnabling the Call Forward on Busy message Scheduled Block SCBComputer requirements for CallPilot Manager Computer requirementsBrowser requirements Connecting to the CallPilot Mini/CallPilot Changing the IP address using a serial cableCallPilot Mini/CallPilot 150 serial port CallPilot Mini/CallPilot 150 serial port pinoutPress the Enter key Changing the IP address using an Ethernet crossover cable Ethernet crossover cableRunning the Quick Install Wizard Quick Install Wizard parameters for a CallPilot MiniService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Initializing CallPilot 150 using a telephone Determining CallPilot 150 Feature CodesAssigned Feature Codes Feature Code name Default Number Configuring the CallPilot 150 initial parameters CallCenterRetryok Initializing the CallPilot Mini/CallPilot P0990474 Chapter Language Configuration Utility Changing the languages availableClick the Specify the language to remove drop list Language Configuration Utility Chapter Password administration Resetting passwordsResetting the system administrator password Resetting the password using a telephone CallPilot 150 onlyResetting the operator password CallPilot 150 only Resetting the password using CallPilot ManagerResetting the password using a telephone Password administrationResetting the Mailbox passwords Resetting the Modem access password Click the Access Passwords linkInstalling the CallPilot Backup and Restore Utility Chapter Backing up and restoring CallPilotBacking up the CallPilot information Backing up and restoring CallPilot Type of CallPilot system Maximum disk space requiredRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Chapter Upgrading CallPilot Mini/CallPilot Upgrading the CallPilot software versionUpgrading the message storage Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Chapter Troubleshooting Diagnosing problemsIntroduction Troubleshooting CallPilot Mini/CallPilot 150 does not function at allPower-on Diagnostics fail Cannot access CallPilot ManagerCallPilot Mini/CallPilot 150 fails during a start up All of the mailboxes disappear after a software upgrade CallPilot 150 Feature Codes are inactiveTo remove Feature Codes CallPilot 150 does not reboot following **STARTUP Inactive feature LED error messagesLED 1 is blinking quickly LED 1 and LED 2 are blinking quicklyTroubleshooting P0990474 Appendix a Modem Access Configuring your computer to access the CallPilot modemConnecting a telephone to your computer modem Modem Access Creating a Dial-Up Networking connectionCreating a Dial-Up Networking connection on Windows NT Advanced options box, select the Log on to network optionNetBEUI IPX/SPC Compatible Select the Specify an IP address optionSelect the Enable hardware flow control option Select the Use the following IP address optionCreating a Dial-Up Networking connection on Windows Select the Always use the following IP Address optionSelect the Advanced custom settings option Select the Allow these protocols optionNegotiate multi-link for single link connections Select the Internet Protocol TCP/IP optionInstalling the Nortel Networks Modem Configuration Utility Open the Modem Configuration Utility folderEnabling Modem access using CallPilot Manager Enabling Modem access using a telephone CallPilot 150 onlyEnabling the modem on the CallPilot Mini/CallPilot Modem accessY Connecting to the CallPilot system Configuring your modem to access the CallPilot modemConnecting to the CallPilot modem Tip Enter Telnet 192.168.0.2 and click OKAccessing the CallPilot system using CallPilot Manager Configuring your modem for normal modem connectionsAppendix B Norstar Directory Numbers Non-expanded Modular ICS DNsModular ICS 2-port cartridge DNs Modular ICS 6-port cartridge DNsProgramming CallPilot 150 DNs to memory buttons Norstar Directory NumbersGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index Index P0990474Using to change IP address Index P0990474