Nortel Networks P0990474 03 manual All of the mailboxes disappear after a software upgrade

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66Chapter 10 Troubleshooting

General Delivery Mailbox greeting plays when you dial the Voicemail DN on CallPilot Mini

You must reboot the CallPilot Mini after using the Quick Install Wizard. This ensure the CallPilot Mini is using the correct Voicemail DN.

All of the mailboxes disappear after a software upgrade

If the upgrade cartridge is inserted in the bottom PCMCIA slot, your current software overwrites the upgrade cartridge and all of your programming is lost. Contact your Nortel Networks Service Representative for assistance.

CallPilot 150 Feature Codes are inactive

Note: Do not use this procedure if you are troubleshooting a CallPilot Mini. The CallPilot Mini does not support Feature Codes.

There are certain situations when you must first remove the Feature Codes that you are planning to use before you install the new CallPilot 150 software. These situations include:

when you are activating new Voice Mail or Call Center functionality

a new installation of Voice Mail or Call Center

To remove Feature Codes that may have been used by other applications, use the External Feature Inquiry utility (≤••ÙÏʉÍÊ) before you install the new CallPilot 150 software. The External Feature Inquiry utility can be used only from a two-line display telephone.

To remove Feature Codes

1.Unplug the power to the CallPilot 150.

2.Press ≤••ÙÏʉÍÊ. which is the same as

Press ≤••·‹°‹‡°.

P0990474 03

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Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Statement of conditions Copyright 2001 Nortel NetworksTrademarks Regulatory RequirementsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Text conventions PrefaceBefore you begin Example Group lists? YPreface About the buttons on your telephoneRelated publications Telephone buttonsHow to Get Help USA and CanadaEmea Europe, Middle East, Africa Cala Caribbean & Latin America Apac Asia PacificChapter How to use this guide How to use this guideHow to use this guide How the instructions are presentedAbout CallPilot Mini/CallPilot Features of CallPilotChapter System overview CallPilot Mini offersHardware overview Data connectorsCompatibility Meridian 1 systems compatible with CallPilot MiniDimensions Pcmcia slotsPower Voice message storageEnvironment Chapter Preparing to install the CallPilot Mini/CallPilotElectrical service Opening the kitManaging the CallPilot system Using a LANPreparing to install the CallPilot Mini/CallPilot Running without a LANChapter Installing CallPilot Mini/CallPilot Wall mounting the CallPilot Mini/CallPilotConnecting the CallPilot Mini/CallPilot Installing CallPilot Mini/CallPilotPort a and Port B Pinouts Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 CallPilot Mini/CallPilot 150 LEDs LEDs during startupLEDs during operation Installing CallPilot Mini/CallPilot P0990474 Chapter Initializing the CallPilot Mini/CallPilot About CallPilot ManagerConfiguring the Meridian 1 PBX to work with CallPilot Mini Creating an ACD QueueInitializing the CallPilot Mini/CallPilot Initializing the CallPilot Mini/CallPilot 150 Creating an ACD Queue, stepAssigning ACD Agents Assigning ACD AgentsEnabling the Call Forward on Busy message Scheduled Block SCBComputer requirements for CallPilot Manager Computer requirementsBrowser requirements Connecting to the CallPilot Mini/CallPilot Changing the IP address using a serial cableCallPilot Mini/CallPilot 150 serial port CallPilot Mini/CallPilot 150 serial port pinoutPress the Enter key Changing the IP address using an Ethernet crossover cable Ethernet crossover cableRunning the Quick Install Wizard Quick Install Wizard parameters for a CallPilot MiniService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Initializing CallPilot 150 using a telephone Determining CallPilot 150 Feature CodesAssigned Feature Codes Feature Code name Default Number Configuring the CallPilot 150 initial parameters CallCenterRetryok Initializing the CallPilot Mini/CallPilot P0990474 Chapter Language Configuration Utility Changing the languages availableClick the Specify the language to remove drop list Language Configuration Utility Resetting the system administrator password Chapter Password administrationResetting passwords Resetting the password using a telephone CallPilot 150 onlyResetting the password using a telephone Resetting the operator password CallPilot 150 onlyResetting the password using CallPilot Manager Password administrationResetting the Mailbox passwords Resetting the Modem access password Click the Access Passwords linkInstalling the CallPilot Backup and Restore Utility Chapter Backing up and restoring CallPilotBacking up the CallPilot information Backing up and restoring CallPilot Type of CallPilot system Maximum disk space requiredRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Chapter Upgrading CallPilot Mini/CallPilot Upgrading the CallPilot software versionUpgrading the message storage Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Chapter Troubleshooting Diagnosing problemsIntroduction Troubleshooting CallPilot Mini/CallPilot 150 does not function at allPower-on Diagnostics fail Cannot access CallPilot ManagerCallPilot Mini/CallPilot 150 fails during a start up All of the mailboxes disappear after a software upgrade CallPilot 150 Feature Codes are inactiveTo remove Feature Codes CallPilot 150 does not reboot following **STARTUP Inactive feature LED error messagesLED 1 is blinking quickly LED 1 and LED 2 are blinking quicklyTroubleshooting P0990474 Appendix a Modem Access Configuring your computer to access the CallPilot modemConnecting a telephone to your computer modem Modem Access Creating a Dial-Up Networking connectionNetBEUI IPX/SPC Compatible Creating a Dial-Up Networking connection on Windows NTAdvanced options box, select the Log on to network option Select the Specify an IP address optionSelect the Enable hardware flow control option Select the Use the following IP address optionCreating a Dial-Up Networking connection on Windows Select the Always use the following IP Address optionNegotiate multi-link for single link connections Select the Advanced custom settings optionSelect the Allow these protocols option Select the Internet Protocol TCP/IP optionInstalling the Nortel Networks Modem Configuration Utility Open the Modem Configuration Utility folderEnabling Modem access using CallPilot Manager Enabling Modem access using a telephone CallPilot 150 onlyEnabling the modem on the CallPilot Mini/CallPilot Modem accessY Connecting to the CallPilot system Configuring your modem to access the CallPilot modemConnecting to the CallPilot modem Tip Enter Telnet 192.168.0.2 and click OKAccessing the CallPilot system using CallPilot Manager Configuring your modem for normal modem connectionsModular ICS 2-port cartridge DNs Appendix B Norstar Directory NumbersNon-expanded Modular ICS DNs Modular ICS 6-port cartridge DNsProgramming CallPilot 150 DNs to memory buttons Norstar Directory NumbersGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index Index P0990474Using to change IP address Index P0990474

P0990474 03 specifications

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