Nortel Networks P0990474 03 manual Chapter Upgrading CallPilot Mini/CallPilot

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Chapter 9

Upgrading CallPilot Mini/CallPilot 150

This section describes how to upgrade the CallPilot Mini/CallPilot 150. You can upgrade:

the CallPilot software

the message storage

Upgrading the CallPilot software version

Make sure that there is no one using the CallPilot Mini/CallPilot 150 before you start the upgrade. For information about how to determine if the CallPilot ports are busy, refer to “Programming CallPilot 150 DNs to memory buttons” on page 84.

1Nortel Networks recommends that you backup your CallPilot information before you upgrade the CallPilot software. For information about how to backup CallPilot, refer to “Backing up the CallPilot information” on page 53.

2Put on an anti-static strap and connect it to a grounded metal object.

3Unplug the power connector from the CallPilot Mini/CallPilot 150.

4Insert the upgrade cartridge in the top PCMCIA slot.

For the location of the PCMCIA slots, refer to Figure 1 on page 19.

Caution: The upgrade cartridge must be inserted in the top PCMCIA slot.

If the upgrade cartridge is inserted in the bottom PCMCIA slot, your current software overwrites the upgrade cartridge and all of your programming is lost. Contact your Nortel Networks Service Representative for assistance.

Caution: Never install the upgrade cartridge or the feature cartridge in any device other than the CallPilot Mini/CallPilot 150. These cartridges can be corrupted by inserting them in other devices.

5Restore power to the unit.

The CallPilot Mini/CallPilot 150 starts up. During the start up, the LEDs turn on and off in the following sequence:

LEDs 1 to 4 light for approximately 20 seconds

LEDs 1 to 4 turn off for approximately 25 seconds

6The CallPilot Mini/CallPilot 150 copies the files from the upgrade cartridge to the feature cartridge. During the upgrade, the LEDs turn on and off in the following sequence:

LEDs 1 to 4 cycle on and off, one at a time, for approximately 8 to 10 minutes

LEDs 1 to 4 turn off for approximately 40 seconds

some or all of the LEDs 1 to 4 may light to indicate TCM connections to the CallPilot on these ports

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide

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Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Regulatory Requirements Copyright 2001 Nortel NetworksTrademarks Statement of conditionsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Example Group lists? Y PrefaceBefore you begin Text conventionsTelephone buttons About the buttons on your telephoneRelated publications PrefaceEmea Europe, Middle East, Africa How to Get HelpUSA and Canada Apac Asia Pacific Cala Caribbean & Latin AmericaHow to use this guide Chapter How to use this guideHow the instructions are presented How to use this guideCallPilot Mini offers Features of CallPilotChapter System overview About CallPilot Mini/CallPilotMeridian 1 systems compatible with CallPilot Mini Data connectorsCompatibility Hardware overviewPcmcia slots DimensionsVoice message storage PowerOpening the kit Chapter Preparing to install the CallPilot Mini/CallPilotElectrical service EnvironmentRunning without a LAN Using a LANPreparing to install the CallPilot Mini/CallPilot Managing the CallPilot systemWall mounting the CallPilot Mini/CallPilot Chapter Installing CallPilot Mini/CallPilotPort a and Port B Pinouts Connecting the CallPilot Mini/CallPilotInstalling CallPilot Mini/CallPilot Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 LEDs during operation CallPilot Mini/CallPilot 150 LEDsLEDs during startup Installing CallPilot Mini/CallPilot P0990474 About CallPilot Manager Chapter Initializing the CallPilot Mini/CallPilotInitializing the CallPilot Mini/CallPilot Configuring the Meridian 1 PBX to work with CallPilot MiniCreating an ACD Queue Creating an ACD Queue, step Initializing the CallPilot Mini/CallPilot 150Assigning ACD Agents Assigning ACD AgentsScheduled Block SCB Enabling the Call Forward on Busy messageBrowser requirements Computer requirements for CallPilot ManagerComputer requirements Changing the IP address using a serial cable Connecting to the CallPilot Mini/CallPilotCallPilot Mini/CallPilot 150 serial port pinout CallPilot Mini/CallPilot 150 serial portPress the Enter key Ethernet crossover cable Changing the IP address using an Ethernet crossover cableQuick Install Wizard parameters for a CallPilot Mini Running the Quick Install WizardService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Assigned Feature Codes Feature Code name Default Number Initializing CallPilot 150 using a telephoneDetermining CallPilot 150 Feature Codes CallCenter Configuring the CallPilot 150 initial parametersRetryok Initializing the CallPilot Mini/CallPilot P0990474 Click the Specify the language to remove drop list Chapter Language Configuration UtilityChanging the languages available Language Configuration Utility Resetting the password using a telephone CallPilot 150 only Chapter Password administrationResetting passwords Resetting the system administrator passwordPassword administration Resetting the operator password CallPilot 150 onlyResetting the password using CallPilot Manager Resetting the password using a telephoneResetting the Mailbox passwords Click the Access Passwords link Resetting the Modem access passwordBacking up the CallPilot information Installing the CallPilot Backup and Restore UtilityChapter Backing up and restoring CallPilot Type of CallPilot system Maximum disk space required Backing up and restoring CallPilotRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Upgrading the CallPilot software version Chapter Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot Upgrading the message storageUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Introduction Chapter TroubleshootingDiagnosing problems CallPilot Mini/CallPilot 150 does not function at all TroubleshootingCallPilot Mini/CallPilot 150 fails during a start up Power-on Diagnostics failCannot access CallPilot Manager To remove Feature Codes All of the mailboxes disappear after a software upgradeCallPilot 150 Feature Codes are inactive CallPilot 150 does not reboot following **STARTUP LED error messages Inactive featureLED 1 and LED 2 are blinking quickly LED 1 is blinking quicklyTroubleshooting P0990474 Connecting a telephone to your computer modem Appendix a Modem AccessConfiguring your computer to access the CallPilot modem Creating a Dial-Up Networking connection Modem AccessSelect the Specify an IP address option Creating a Dial-Up Networking connection on Windows NTAdvanced options box, select the Log on to network option NetBEUI IPX/SPC CompatibleSelect the Use the following IP address option Select the Enable hardware flow control optionSelect the Always use the following IP Address option Creating a Dial-Up Networking connection on WindowsSelect the Internet Protocol TCP/IP option Select the Advanced custom settings optionSelect the Allow these protocols option Negotiate multi-link for single link connectionsOpen the Modem Configuration Utility folder Installing the Nortel Networks Modem Configuration UtilityEnabling the modem on the CallPilot Mini/CallPilot Enabling Modem access using CallPilot ManagerEnabling Modem access using a telephone CallPilot 150 only Modem accessY Connecting to the CallPilot modem Connecting to the CallPilot systemConfiguring your modem to access the CallPilot modem Enter Telnet 192.168.0.2 and click OK TipConfiguring your modem for normal modem connections Accessing the CallPilot system using CallPilot ManagerModular ICS 6-port cartridge DNs Appendix B Norstar Directory NumbersNon-expanded Modular ICS DNs Modular ICS 2-port cartridge DNsNorstar Directory Numbers Programming CallPilot 150 DNs to memory buttonsGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index P0990474 IndexUsing to change IP address Index P0990474

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