Nortel Networks P0990474 03 manual Push button telephone that emits Dtmf tones

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Glossary 89

RS-232 terminal

A device with a display, such as a computer or a laptop, that you can connect to the serial port of the CallPilot Mini/CallPilot 150.

Serial cable

A cable that transfers data one bit at a time. This cable connects the CallPilot Mini/ CallPilot 150 to an RS232 terminal.

Serial port

A port that sends and receives data one bit at a time. This port is used to connect the CallPilot Mini/CallPilot 150 to an RS-232 terminal.

System administrator

The person who is responsible for setting up and configuring CallPilot.

TCM port

Time Compression Multiplexing port. This is the type of port that you use to connect the CallPilot 150 to the Norstar KSU or the CallPilot Mini to the Meridian 1 PBX.

Tone dial telephone

A push button telephone that emits DTMF tones.

Transmission Control Protocol/Internet Protocol (TCP/IP)

A language governing communication among all computers on the Internet.

Voice channel

A communication path that CallPilot uses to send voice messages to and from the Norstar KSU or Meridian 1 PBX. There are two voice channels on each TCM port.

Voice prompts

The prerecorded voice instructions that play when accessing the different CallPilot features and options. Voice prompts also enable a caller to proceed along the call path of a CCR Tree.

Wide Area Network (WAN)

A collection of computers connected or networked to each other over long distances, typically using common carrier facilities.

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide

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Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Trademarks Copyright 2001 Nortel NetworksStatement of conditions Regulatory RequirementsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Before you begin PrefaceText conventions Example Group lists? YRelated publications About the buttons on your telephonePreface Telephone buttonsEmea Europe, Middle East, Africa How to Get HelpUSA and Canada Apac Asia Pacific Cala Caribbean & Latin AmericaHow to use this guide Chapter How to use this guideHow the instructions are presented How to use this guideChapter System overview Features of CallPilotAbout CallPilot Mini/CallPilot CallPilot Mini offersCompatibility Data connectorsHardware overview Meridian 1 systems compatible with CallPilot MiniPcmcia slots DimensionsVoice message storage PowerElectrical service Chapter Preparing to install the CallPilot Mini/CallPilotEnvironment Opening the kitPreparing to install the CallPilot Mini/CallPilot Using a LANManaging the CallPilot system Running without a LANWall mounting the CallPilot Mini/CallPilot Chapter Installing CallPilot Mini/CallPilotPort a and Port B Pinouts Connecting the CallPilot Mini/CallPilotInstalling CallPilot Mini/CallPilot Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 LEDs during operation CallPilot Mini/CallPilot 150 LEDsLEDs during startup Installing CallPilot Mini/CallPilot P0990474 About CallPilot Manager Chapter Initializing the CallPilot Mini/CallPilotInitializing the CallPilot Mini/CallPilot Configuring the Meridian 1 PBX to work with CallPilot MiniCreating an ACD Queue Creating an ACD Queue, step Initializing the CallPilot Mini/CallPilot 150Assigning ACD Agents Assigning ACD AgentsScheduled Block SCB Enabling the Call Forward on Busy messageBrowser requirements Computer requirements for CallPilot ManagerComputer requirements Changing the IP address using a serial cable Connecting to the CallPilot Mini/CallPilotCallPilot Mini/CallPilot 150 serial port pinout CallPilot Mini/CallPilot 150 serial portPress the Enter key Ethernet crossover cable Changing the IP address using an Ethernet crossover cableQuick Install Wizard parameters for a CallPilot Mini Running the Quick Install WizardService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Assigned Feature Codes Feature Code name Default Number Initializing CallPilot 150 using a telephoneDetermining CallPilot 150 Feature Codes CallCenter Configuring the CallPilot 150 initial parametersRetryok Initializing the CallPilot Mini/CallPilot P0990474 Click the Specify the language to remove drop list Chapter Language Configuration UtilityChanging the languages available Language Configuration Utility Resetting passwords Chapter Password administrationResetting the system administrator password Resetting the password using a telephone CallPilot 150 onlyResetting the password using CallPilot Manager Resetting the operator password CallPilot 150 onlyResetting the password using a telephone Password administrationResetting the Mailbox passwords Click the Access Passwords link Resetting the Modem access passwordBacking up the CallPilot information Installing the CallPilot Backup and Restore UtilityChapter Backing up and restoring CallPilot Type of CallPilot system Maximum disk space required Backing up and restoring CallPilotRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Upgrading the CallPilot software version Chapter Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot Upgrading the message storageUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Introduction Chapter TroubleshootingDiagnosing problems CallPilot Mini/CallPilot 150 does not function at all TroubleshootingCallPilot Mini/CallPilot 150 fails during a start up Power-on Diagnostics failCannot access CallPilot Manager To remove Feature Codes All of the mailboxes disappear after a software upgradeCallPilot 150 Feature Codes are inactive CallPilot 150 does not reboot following **STARTUP LED error messages Inactive featureLED 1 and LED 2 are blinking quickly LED 1 is blinking quicklyTroubleshooting P0990474 Connecting a telephone to your computer modem Appendix a Modem AccessConfiguring your computer to access the CallPilot modem Creating a Dial-Up Networking connection Modem AccessAdvanced options box, select the Log on to network option Creating a Dial-Up Networking connection on Windows NTNetBEUI IPX/SPC Compatible Select the Specify an IP address optionSelect the Use the following IP address option Select the Enable hardware flow control optionSelect the Always use the following IP Address option Creating a Dial-Up Networking connection on WindowsSelect the Allow these protocols option Select the Advanced custom settings optionNegotiate multi-link for single link connections Select the Internet Protocol TCP/IP optionOpen the Modem Configuration Utility folder Installing the Nortel Networks Modem Configuration UtilityEnabling the modem on the CallPilot Mini/CallPilot Enabling Modem access using CallPilot ManagerEnabling Modem access using a telephone CallPilot 150 only Modem accessY Connecting to the CallPilot modem Connecting to the CallPilot systemConfiguring your modem to access the CallPilot modem Enter Telnet 192.168.0.2 and click OK TipConfiguring your modem for normal modem connections Accessing the CallPilot system using CallPilot ManagerNon-expanded Modular ICS DNs Appendix B Norstar Directory NumbersModular ICS 2-port cartridge DNs Modular ICS 6-port cartridge DNsNorstar Directory Numbers Programming CallPilot 150 DNs to memory buttonsGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index P0990474 IndexUsing to change IP address Index P0990474

P0990474 03 specifications

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