Nortel Networks P0990474 03 manual Quick Install Wizard parameters for a CallPilot

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Chapter 5 Initializing the CallPilot Mini/CallPilot 150 41

 

 

 

 

Table 14 Quick Install Wizard parameters for a CallPilot 150

 

 

 

 

Field name

Description

 

 

 

 

IP Address

Enter the IP Address for the CallPilot 150. If you do not know the IP Address, contact

 

 

your network administrator.

 

 

This is the IP Address you will use to access the CallPilot 150 using CallPilot Manager.

 

 

Changes to the IP Address take effect when you reboot the CallPilot 150.

 

 

If this is a re-install, the IP Address shows the current settings, not the factory default.

 

 

 

 

Subnet Mask

Enter the Subnet Mask for the CallPilot 150. If you do not know the Subnet Mask,

 

 

contact your network administrator.

 

 

Changes to the Subnet Mask take effect when you reboot the CallPilot 150.

 

 

If this is a re-install, the Subnet Mask shows the current settings, not the factory default.

 

 

 

 

Primary DNS

Enter the IP Address of the Primary DNS server that CallPilot 150 uses. If you do not

 

 

know the IP Address, contact your network administrator.

 

 

The Primary DNS server allows you to use domain names, such as

 

 

www.nortelnetworks.com, instead of IP addresses when accessing a site.

 

 

Note: If you do not use DNS, leave this box blank. CallPilot applications, such as Digital

 

 

Networking, can use a DNS server even if you leave this box blank.

 

 

 

 

Secondary DNS

Enter the IP Address of the Secondary DNS server that CallPilot 150 uses. If you do not

 

 

know the IP Address, contact your network administrator.

 

 

CallPilot 150 uses the Secondary DNS server if it cannot contact the Primary DNS

 

 

server or if the domain name is not listed in the Primary DNS server.

 

 

Note: If you do not use DNS, leave this box blank. CallPilot applications, such as Digital

 

 

Networking, can use a DNS server even if you leave this box blank.

 

 

 

 

Default Gateway

Enter the IP Address of the default next-hop router. If you do not know the IP Address,

 

 

contact your network administrator.

 

 

Note: If you do not require a next-hop router, leave this box blank.

 

 

 

 

Base Application

The default base application is voicemail. If you want the base application to be Call

 

 

Center, click the CallCenter button.

 

 

If you select voicemail, the voicemail application and 20 mailboxes are enabled.

 

 

If you select Call Center, the Call Center application and 10 agents are enabled.

 

 

If you choose Call Center, the mailbox and lines administration sections are removed

 

 

from the Quick Install Wizard screen.

 

 

 

 

Attendant DN

Enter the extension number of the CallPilot attendant.

 

 

 

 

Primary UI Style

Select the user interface style assigned to the mailboxes. You can select NVM or

 

 

CallPilot.

 

 

If you select NVM, the mailbox user interface operates like Norstar Voice Mail and

 

 

FlashTalk. Users will hear Norstar Voice Mail voice prompts and see Norstar Voice Mail

 

 

text prompts.

 

 

If you select CallPilot, the mailbox user interface operates like Meridian 1 CallPilot.

 

 

Users will hear CallPilot voice prompts and see text prompts for CallPilot.

 

 

You can change the UI style of individual mailboxes by assigning a different Class of

 

 

Service to those mailboxes.

 

 

 

 

Primary

Select the default language that is used for voice prompts, text messages, the

 

Language

Auto-Attendant and Feature 983 administration.

 

 

You can change the language of individual mailboxes by assigning a different Class of

 

 

Service to those mailboxes.

 

 

 

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide

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Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Trademarks Copyright 2001 Nortel NetworksStatement of conditions Regulatory RequirementsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Before you begin PrefaceText conventions Example Group lists? YRelated publications About the buttons on your telephonePreface Telephone buttonsEmea Europe, Middle East, Africa How to Get HelpUSA and Canada Apac Asia Pacific Cala Caribbean & Latin AmericaHow to use this guide Chapter How to use this guideHow the instructions are presented How to use this guideChapter System overview Features of CallPilotAbout CallPilot Mini/CallPilot CallPilot Mini offersCompatibility Data connectorsHardware overview Meridian 1 systems compatible with CallPilot MiniPcmcia slots DimensionsVoice message storage PowerElectrical service Chapter Preparing to install the CallPilot Mini/CallPilotEnvironment Opening the kitPreparing to install the CallPilot Mini/CallPilot Using a LANManaging the CallPilot system Running without a LANWall mounting the CallPilot Mini/CallPilot Chapter Installing CallPilot Mini/CallPilotPort a and Port B Pinouts Connecting the CallPilot Mini/CallPilotInstalling CallPilot Mini/CallPilot Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 LEDs during operation CallPilot Mini/CallPilot 150 LEDsLEDs during startup Installing CallPilot Mini/CallPilot P0990474 About CallPilot Manager Chapter Initializing the CallPilot Mini/CallPilotInitializing the CallPilot Mini/CallPilot Configuring the Meridian 1 PBX to work with CallPilot MiniCreating an ACD Queue Creating an ACD Queue, step Initializing the CallPilot Mini/CallPilot 150Assigning ACD Agents Assigning ACD AgentsScheduled Block SCB Enabling the Call Forward on Busy messageBrowser requirements Computer requirements for CallPilot ManagerComputer requirements Changing the IP address using a serial cable Connecting to the CallPilot Mini/CallPilotCallPilot Mini/CallPilot 150 serial port pinout CallPilot Mini/CallPilot 150 serial portPress the Enter key Ethernet crossover cable Changing the IP address using an Ethernet crossover cableQuick Install Wizard parameters for a CallPilot Mini Running the Quick Install WizardService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Assigned Feature Codes Feature Code name Default Number Initializing CallPilot 150 using a telephoneDetermining CallPilot 150 Feature Codes CallCenter Configuring the CallPilot 150 initial parametersRetryok Initializing the CallPilot Mini/CallPilot P0990474 Click the Specify the language to remove drop list Chapter Language Configuration UtilityChanging the languages available Language Configuration Utility Resetting passwords Chapter Password administrationResetting the system administrator password Resetting the password using a telephone CallPilot 150 onlyResetting the password using CallPilot Manager Resetting the operator password CallPilot 150 onlyResetting the password using a telephone Password administrationResetting the Mailbox passwords Click the Access Passwords link Resetting the Modem access passwordBacking up the CallPilot information Installing the CallPilot Backup and Restore UtilityChapter Backing up and restoring CallPilot Type of CallPilot system Maximum disk space required Backing up and restoring CallPilotRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Upgrading the CallPilot software version Chapter Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot Upgrading the message storageUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Introduction Chapter TroubleshootingDiagnosing problems CallPilot Mini/CallPilot 150 does not function at all TroubleshootingCallPilot Mini/CallPilot 150 fails during a start up Power-on Diagnostics failCannot access CallPilot Manager To remove Feature Codes All of the mailboxes disappear after a software upgradeCallPilot 150 Feature Codes are inactive CallPilot 150 does not reboot following **STARTUP LED error messages Inactive featureLED 1 and LED 2 are blinking quickly LED 1 is blinking quicklyTroubleshooting P0990474 Connecting a telephone to your computer modem Appendix a Modem AccessConfiguring your computer to access the CallPilot modem Creating a Dial-Up Networking connection Modem AccessAdvanced options box, select the Log on to network option Creating a Dial-Up Networking connection on Windows NTNetBEUI IPX/SPC Compatible Select the Specify an IP address optionSelect the Use the following IP address option Select the Enable hardware flow control optionSelect the Always use the following IP Address option Creating a Dial-Up Networking connection on WindowsSelect the Allow these protocols option Select the Advanced custom settings optionNegotiate multi-link for single link connections Select the Internet Protocol TCP/IP optionOpen the Modem Configuration Utility folder Installing the Nortel Networks Modem Configuration UtilityEnabling the modem on the CallPilot Mini/CallPilot Enabling Modem access using CallPilot ManagerEnabling Modem access using a telephone CallPilot 150 only Modem accessY Connecting to the CallPilot modem Connecting to the CallPilot systemConfiguring your modem to access the CallPilot modem Enter Telnet 192.168.0.2 and click OK TipConfiguring your modem for normal modem connections Accessing the CallPilot system using CallPilot ManagerNon-expanded Modular ICS DNs Appendix B Norstar Directory NumbersModular ICS 2-port cartridge DNs Modular ICS 6-port cartridge DNsNorstar Directory Numbers Programming CallPilot 150 DNs to memory buttonsGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index P0990474 IndexUsing to change IP address Index P0990474

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