Nortel Networks P0990474 03 manual CallPilot 150 does not reboot following **STARTUP

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Chapter 10 Troubleshooting 67

Password:

RETRY

Feat code:

FIRST EXIT

F9XX: xxxxxxxx

TEST BACK NEXT

F9XX: Inactive

REMOVE OK

F9XX: Free

TEST BACK NEXT

3.Enter <the Installer password>

The default password is Ç؈ÏÈÌ

(¤flfl‹››). For more information about the Installer password, refer to the Norstar Installer Guide that came with your KSU.

Access denied appears if you cannot use external feature inquiry from your telephone.

In use: appears if someone else is using external feature inquiry, or an external feature is requesting an external feature access code.

4.Press First.

The first feature code appears.

5.Press TEST.

Note: 9XX is the Feature Code and xxxxxxxx is a number assigned to the Feature Code.

6.Press REMOVE to remove the unused code.

Note: If F9XX: Active appears, the code is still being used by a Norstar peripheral. Press OK.

7.Press NEXT to show the next Feature Code.

8.Repeat steps 5 to 7 until you have tested all of the Feature Codes.

Note: If None Registered appears, all of the Feature Codes have been tested and removed. The External Feature Inquiry utility exits.

9.Press ® to exit external feature inquiry.

10.Plug the power back into the CallPilot 150.

CallPilot 150 does not reboot following **STARTUP

Note: Do not use this procedure if you are troubleshooting a CallPilot Mini. The CallPilot Mini does not support Feature Codes.

Following a **STARTUP of the KSU you must manually reboot and reset CallPilot 150. For information about resetting CallPilot, refer to the CallPilot Manager Set Up and Operation Guide or the CallPilot Telephone Administration Guide.

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide

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Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Regulatory Requirements Copyright 2001 Nortel NetworksTrademarks Statement of conditionsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Example Group lists? Y PrefaceBefore you begin Text conventionsTelephone buttons About the buttons on your telephoneRelated publications PrefaceUSA and Canada How to Get HelpEmea Europe, Middle East, Africa Apac Asia Pacific Cala Caribbean & Latin AmericaHow to use this guide Chapter How to use this guideHow the instructions are presented How to use this guideCallPilot Mini offers Features of CallPilotChapter System overview About CallPilot Mini/CallPilotMeridian 1 systems compatible with CallPilot Mini Data connectorsCompatibility Hardware overviewPcmcia slots DimensionsVoice message storage PowerOpening the kit Chapter Preparing to install the CallPilot Mini/CallPilotElectrical service EnvironmentRunning without a LAN Using a LANPreparing to install the CallPilot Mini/CallPilot Managing the CallPilot systemWall mounting the CallPilot Mini/CallPilot Chapter Installing CallPilot Mini/CallPilotInstalling CallPilot Mini/CallPilot Connecting the CallPilot Mini/CallPilotPort a and Port B Pinouts Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 LEDs during startup CallPilot Mini/CallPilot 150 LEDsLEDs during operation Installing CallPilot Mini/CallPilot P0990474 About CallPilot Manager Chapter Initializing the CallPilot Mini/CallPilotCreating an ACD Queue Configuring the Meridian 1 PBX to work with CallPilot MiniInitializing the CallPilot Mini/CallPilot Creating an ACD Queue, step Initializing the CallPilot Mini/CallPilot 150Assigning ACD Agents Assigning ACD AgentsScheduled Block SCB Enabling the Call Forward on Busy messageComputer requirements Computer requirements for CallPilot ManagerBrowser requirements Changing the IP address using a serial cable Connecting to the CallPilot Mini/CallPilotCallPilot Mini/CallPilot 150 serial port pinout CallPilot Mini/CallPilot 150 serial portPress the Enter key Ethernet crossover cable Changing the IP address using an Ethernet crossover cableQuick Install Wizard parameters for a CallPilot Mini Running the Quick Install WizardService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Determining CallPilot 150 Feature Codes Initializing CallPilot 150 using a telephoneAssigned Feature Codes Feature Code name Default Number CallCenter Configuring the CallPilot 150 initial parametersRetryok Initializing the CallPilot Mini/CallPilot P0990474 Changing the languages available Chapter Language Configuration UtilityClick the Specify the language to remove drop list Language Configuration Utility Resetting the password using a telephone CallPilot 150 only Chapter Password administrationResetting passwords Resetting the system administrator passwordPassword administration Resetting the operator password CallPilot 150 onlyResetting the password using CallPilot Manager Resetting the password using a telephoneResetting the Mailbox passwords Click the Access Passwords link Resetting the Modem access passwordChapter Backing up and restoring CallPilot Installing the CallPilot Backup and Restore UtilityBacking up the CallPilot information Type of CallPilot system Maximum disk space required Backing up and restoring CallPilotRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Upgrading the CallPilot software version Chapter Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot Upgrading the message storageUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Diagnosing problems Chapter TroubleshootingIntroduction CallPilot Mini/CallPilot 150 does not function at all TroubleshootingCannot access CallPilot Manager Power-on Diagnostics failCallPilot Mini/CallPilot 150 fails during a start up CallPilot 150 Feature Codes are inactive All of the mailboxes disappear after a software upgradeTo remove Feature Codes CallPilot 150 does not reboot following **STARTUP LED error messages Inactive featureLED 1 and LED 2 are blinking quickly LED 1 is blinking quicklyTroubleshooting P0990474 Configuring your computer to access the CallPilot modem Appendix a Modem AccessConnecting a telephone to your computer modem Creating a Dial-Up Networking connection Modem AccessSelect the Specify an IP address option Creating a Dial-Up Networking connection on Windows NTAdvanced options box, select the Log on to network option NetBEUI IPX/SPC CompatibleSelect the Use the following IP address option Select the Enable hardware flow control optionSelect the Always use the following IP Address option Creating a Dial-Up Networking connection on WindowsSelect the Internet Protocol TCP/IP option Select the Advanced custom settings optionSelect the Allow these protocols option Negotiate multi-link for single link connectionsOpen the Modem Configuration Utility folder Installing the Nortel Networks Modem Configuration UtilityEnabling Modem access using a telephone CallPilot 150 only Enabling Modem access using CallPilot ManagerEnabling the modem on the CallPilot Mini/CallPilot Modem accessY Configuring your modem to access the CallPilot modem Connecting to the CallPilot systemConnecting to the CallPilot modem Enter Telnet 192.168.0.2 and click OK TipConfiguring your modem for normal modem connections Accessing the CallPilot system using CallPilot ManagerModular ICS 6-port cartridge DNs Appendix B Norstar Directory NumbersNon-expanded Modular ICS DNs Modular ICS 2-port cartridge DNsNorstar Directory Numbers Programming CallPilot 150 DNs to memory buttonsGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index P0990474 IndexUsing to change IP address Index P0990474

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