Nortel Networks P0990474 03 manual Select the Advanced custom settings option

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76Modem Access

Configuring the Dial-Up Networking TCP/IP parameters on Windows 2000

1Right click on the Dial-Up Networking connection you created for CallPilot and then click Properties.

2Click the Configure button.

3Select the Enable hardware flow control option.

4Clear the following options:

Enable modem error control Enable modem compression Show Terminal window Run script options

5Click the OK button.

6Click the Security tab.

7Select the Advanced (custom settings) option.

8Click the Settings button.

9Select the Allow these protocols option.

10Select the Unencrypted password (PAP) option and clear the other options.

11Click the OK button.

12Click the Networking tab.

13In the Type of dial-up server I am calling drop list, click PPP:Windows 95/98/NT4/2000, Internet.

14Click the Settings button.

15Select the following options:

Enable LCP extensions Enable software compression

Negotiate multi-link for single link connections

16Click the OK button.

17Select the Internet Protocol (TCP/IP) option.

18Click the Internet Protocol (TCP/IP) heading and then click the Properties button.

19Select the Use the following IP address option.

20Enter the IP address of CallPilot system, but change the last set of digits to a different number. For example, if the CallPilot IP address is 192.168.0.1, enter 192.168.0.10.

Note: The IP address you enter here is used to identify your computer during the modem connection. It does not affect the LAN configuration of your computer.

21Click the OK button.

22Click the OK button.

P0990474 03

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Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Copyright 2001 Nortel Networks TrademarksStatement of conditions Regulatory RequirementsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Preface Before you beginText conventions Example Group lists? YAbout the buttons on your telephone Related publicationsPreface Telephone buttonsUSA and Canada How to Get HelpEmea Europe, Middle East, Africa Cala Caribbean & Latin America Apac Asia PacificChapter How to use this guide How to use this guideHow to use this guide How the instructions are presentedFeatures of CallPilot Chapter System overviewAbout CallPilot Mini/CallPilot CallPilot Mini offersData connectors CompatibilityHardware overview Meridian 1 systems compatible with CallPilot MiniDimensions Pcmcia slotsPower Voice message storageChapter Preparing to install the CallPilot Mini/CallPilot Electrical serviceEnvironment Opening the kitUsing a LAN Preparing to install the CallPilot Mini/CallPilotManaging the CallPilot system Running without a LANChapter Installing CallPilot Mini/CallPilot Wall mounting the CallPilot Mini/CallPilotInstalling CallPilot Mini/CallPilot Connecting the CallPilot Mini/CallPilotPort a and Port B Pinouts Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 LEDs during startup CallPilot Mini/CallPilot 150 LEDsLEDs during operation Installing CallPilot Mini/CallPilot P0990474 Chapter Initializing the CallPilot Mini/CallPilot About CallPilot ManagerCreating an ACD Queue Configuring the Meridian 1 PBX to work with CallPilot MiniInitializing the CallPilot Mini/CallPilot Initializing the CallPilot Mini/CallPilot 150 Creating an ACD Queue, stepAssigning ACD Agents Assigning ACD AgentsEnabling the Call Forward on Busy message Scheduled Block SCBComputer requirements Computer requirements for CallPilot ManagerBrowser requirements Connecting to the CallPilot Mini/CallPilot Changing the IP address using a serial cableCallPilot Mini/CallPilot 150 serial port CallPilot Mini/CallPilot 150 serial port pinoutPress the Enter key Changing the IP address using an Ethernet crossover cable Ethernet crossover cableRunning the Quick Install Wizard Quick Install Wizard parameters for a CallPilot MiniService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Determining CallPilot 150 Feature Codes Initializing CallPilot 150 using a telephoneAssigned Feature Codes Feature Code name Default Number Configuring the CallPilot 150 initial parameters CallCenterRetryok Initializing the CallPilot Mini/CallPilot P0990474 Changing the languages available Chapter Language Configuration UtilityClick the Specify the language to remove drop list Language Configuration Utility Chapter Password administration Resetting passwordsResetting the system administrator password Resetting the password using a telephone CallPilot 150 onlyResetting the operator password CallPilot 150 only Resetting the password using CallPilot ManagerResetting the password using a telephone Password administrationResetting the Mailbox passwords Resetting the Modem access password Click the Access Passwords linkChapter Backing up and restoring CallPilot Installing the CallPilot Backup and Restore UtilityBacking up the CallPilot information Backing up and restoring CallPilot Type of CallPilot system Maximum disk space requiredRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Chapter Upgrading CallPilot Mini/CallPilot Upgrading the CallPilot software versionUpgrading the message storage Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Diagnosing problems Chapter TroubleshootingIntroduction Troubleshooting CallPilot Mini/CallPilot 150 does not function at allCannot access CallPilot Manager Power-on Diagnostics failCallPilot Mini/CallPilot 150 fails during a start up CallPilot 150 Feature Codes are inactive All of the mailboxes disappear after a software upgradeTo remove Feature Codes CallPilot 150 does not reboot following **STARTUP Inactive feature LED error messagesLED 1 is blinking quickly LED 1 and LED 2 are blinking quicklyTroubleshooting P0990474 Configuring your computer to access the CallPilot modem Appendix a Modem AccessConnecting a telephone to your computer modem Modem Access Creating a Dial-Up Networking connectionCreating a Dial-Up Networking connection on Windows NT Advanced options box, select the Log on to network optionNetBEUI IPX/SPC Compatible Select the Specify an IP address optionSelect the Enable hardware flow control option Select the Use the following IP address optionCreating a Dial-Up Networking connection on Windows Select the Always use the following IP Address optionSelect the Advanced custom settings option Select the Allow these protocols optionNegotiate multi-link for single link connections Select the Internet Protocol TCP/IP optionInstalling the Nortel Networks Modem Configuration Utility Open the Modem Configuration Utility folderEnabling Modem access using a telephone CallPilot 150 only Enabling Modem access using CallPilot ManagerEnabling the modem on the CallPilot Mini/CallPilot Modem accessY Configuring your modem to access the CallPilot modem Connecting to the CallPilot systemConnecting to the CallPilot modem Tip Enter Telnet 192.168.0.2 and click OKAccessing the CallPilot system using CallPilot Manager Configuring your modem for normal modem connectionsAppendix B Norstar Directory Numbers Non-expanded Modular ICS DNsModular ICS 2-port cartridge DNs Modular ICS 6-port cartridge DNsProgramming CallPilot 150 DNs to memory buttons Norstar Directory NumbersGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index Index P0990474Using to change IP address Index P0990474

P0990474 03 specifications

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