Nortel Networks
P0990474 03
manual
Installing CallPilot Mini/CallPilot P0990474
Troubleshooting
Error codes
Password
Default is North America
Dimension
Language Configuration Utility
Resetting passwords
Power-on Diagnostics fail
Appendix a Modem Access
Data connectors
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Chapter 4 Installing CallPilot Mini/CallPilot 150
P0990474 03
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Contents
CallPilot Mini/CallPilot Installation and Maintenance Guide
Copyright 2001 Nortel Networks
Trademarks
Statement of conditions
Regulatory Requirements
Contents
Chapter Language Configuration Utility
Chapter Upgrading CallPilot Mini/CallPilot 150
Appendix B Norstar Directory Numbers
Figures
P0990474
Tables
P0990474
Preface
Before you begin
Text conventions
Example Group lists? Y
About the buttons on your telephone
Related publications
Preface
Telephone buttons
USA and Canada
How to Get Help
Emea Europe, Middle East, Africa
Cala Caribbean & Latin America
Apac Asia Pacific
Chapter How to use this guide
How to use this guide
How to use this guide
How the instructions are presented
Features of CallPilot
Chapter System overview
About CallPilot Mini/CallPilot
CallPilot Mini offers
Data connectors
Compatibility
Hardware overview
Meridian 1 systems compatible with CallPilot Mini
Dimensions
Pcmcia slots
Power
Voice message storage
Chapter Preparing to install the CallPilot Mini/CallPilot
Electrical service
Environment
Opening the kit
Using a LAN
Preparing to install the CallPilot Mini/CallPilot
Managing the CallPilot system
Running without a LAN
Chapter Installing CallPilot Mini/CallPilot
Wall mounting the CallPilot Mini/CallPilot
Installing CallPilot Mini/CallPilot
Connecting the CallPilot Mini/CallPilot
Port a and Port B Pinouts
Installing CallPilot Mini/CallPilot 150
Connecting the EMC Kit to the CallPilot Mini cables P0990474
LEDs during startup
CallPilot Mini/CallPilot 150 LEDs
LEDs during operation
Installing CallPilot Mini/CallPilot P0990474
Chapter Initializing the CallPilot Mini/CallPilot
About CallPilot Manager
Creating an ACD Queue
Configuring the Meridian 1 PBX to work with CallPilot Mini
Initializing the CallPilot Mini/CallPilot
Initializing the CallPilot Mini/CallPilot 150
Creating an ACD Queue, step
Assigning ACD Agents
Assigning ACD Agents
Enabling the Call Forward on Busy message
Scheduled Block SCB
Computer requirements
Computer requirements for CallPilot Manager
Browser requirements
Connecting to the CallPilot Mini/CallPilot
Changing the IP address using a serial cable
CallPilot Mini/CallPilot 150 serial port
CallPilot Mini/CallPilot 150 serial port pinout
Press the Enter key
Changing the IP address using an Ethernet crossover cable
Ethernet crossover cable
Running the Quick Install Wizard
Quick Install Wizard parameters for a CallPilot Mini
Service to those mailboxes
Quick Install Wizard parameters for a CallPilot
Default is North America
Determining CallPilot 150 Feature Codes
Initializing CallPilot 150 using a telephone
Assigned Feature Codes Feature Code name Default Number
Configuring the CallPilot 150 initial parameters
CallCenter
Retryok
Initializing the CallPilot Mini/CallPilot P0990474
Changing the languages available
Chapter Language Configuration Utility
Click the Specify the language to remove drop list
Language Configuration Utility
Chapter Password administration
Resetting passwords
Resetting the system administrator password
Resetting the password using a telephone CallPilot 150 only
Resetting the operator password CallPilot 150 only
Resetting the password using CallPilot Manager
Resetting the password using a telephone
Password administration
Resetting the Mailbox passwords
Resetting the Modem access password
Click the Access Passwords link
Chapter Backing up and restoring CallPilot
Installing the CallPilot Backup and Restore Utility
Backing up the CallPilot information
Backing up and restoring CallPilot
Type of CallPilot system Maximum disk space required
Restoring the CallPilot information
Backing up and restoring CallPilot
Retrieving the CallPilot log files
Backing up and restoring CallPilot P0990474
Chapter Upgrading CallPilot Mini/CallPilot
Upgrading the CallPilot software version
Upgrading the message storage
Upgrading CallPilot Mini/CallPilot
Upgrading CallPilot Mini/CallPilot 150
Upgrading CallPilot Mini/CallPilot P0990474
Diagnosing problems
Chapter Troubleshooting
Introduction
Troubleshooting
CallPilot Mini/CallPilot 150 does not function at all
Cannot access CallPilot Manager
Power-on Diagnostics fail
CallPilot Mini/CallPilot 150 fails during a start up
CallPilot 150 Feature Codes are inactive
All of the mailboxes disappear after a software upgrade
To remove Feature Codes
CallPilot 150 does not reboot following **STARTUP
Inactive feature
LED error messages
LED 1 is blinking quickly
LED 1 and LED 2 are blinking quickly
Troubleshooting P0990474
Configuring your computer to access the CallPilot modem
Appendix a Modem Access
Connecting a telephone to your computer modem
Modem Access
Creating a Dial-Up Networking connection
Creating a Dial-Up Networking connection on Windows NT
Advanced options box, select the Log on to network option
NetBEUI IPX/SPC Compatible
Select the Specify an IP address option
Select the Enable hardware flow control option
Select the Use the following IP address option
Creating a Dial-Up Networking connection on Windows
Select the Always use the following IP Address option
Select the Advanced custom settings option
Select the Allow these protocols option
Negotiate multi-link for single link connections
Select the Internet Protocol TCP/IP option
Installing the Nortel Networks Modem Configuration Utility
Open the Modem Configuration Utility folder
Enabling Modem access using a telephone CallPilot 150 only
Enabling Modem access using CallPilot Manager
Enabling the modem on the CallPilot Mini/CallPilot
Modem accessY
Configuring your modem to access the CallPilot modem
Connecting to the CallPilot system
Connecting to the CallPilot modem
Tip
Enter Telnet 192.168.0.2 and click OK
Accessing the CallPilot system using CallPilot Manager
Configuring your modem for normal modem connections
Appendix B Norstar Directory Numbers
Non-expanded Modular ICS DNs
Modular ICS 2-port cartridge DNs
Modular ICS 6-port cartridge DNs
Programming CallPilot 150 DNs to memory buttons
Norstar Directory Numbers
Glossary
Glossary
Physical components of a CallPilot Mini/CallPilot
Storage place for messages on CallPilot
Push button telephone that emits Dtmf tones
Glossary P0990474
Index
Index
P0990474
Using to change IP address
Index P0990474
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