Nortel Networks P0990474 03 manual Assigning ACD Agents

Page 32

32Chapter 5 Initializing the CallPilot Mini/CallPilot 150

Assigning ACD Agents

All of the steps below are performed on the Meridian 1 PBX using a terminal connection.

1At the main prompt type, LD 11.

2Respond to the prompts according to Table 10.

Note: For any of the prompts not listed in the table below, press the Enter key to accept the default value.

Table 10 Assigning ACD Agents

Prompt

Response

Comment

 

 

 

REQ

NEW

 

 

 

 

TYPE

2616

 

 

 

 

TN

4 0

Type one of the Terminals Numbers (TNs) assigned to CallPilot Mini.

 

 

The TN shown (4 0) is an example only.

 

 

 

DES

AGENT1

Type a name for this agent.

 

 

The name shown (AGENT1) is an example only.

 

 

 

CLS

FLXA VCE WTA

 

 

CNDA DNDD

 

 

 

 

KEY 00

ACD 5666 0 5701

Type the ACD Queue number of the ACD Queue assigned to CallPilot

 

 

Mini. In the example shown, 5666 is the ACD Queue number.

 

 

Type the Agent Position ID number. You can enter any unique ID

 

 

number. In the example shown, 5701 is the Agent Position ID number.

 

 

 

KEY 01

SCR 5801

Type the Outbound Dial DN. You can use any unique DN.

 

 

In the example shown, 5801 is the Outbound Dial DN.

 

 

 

KEY 02

AO3

 

 

 

 

KEY 03

TRN

 

 

 

 

KEY 04

NRD

 

 

 

 

KEY 05

MIK

 

 

 

 

KEY 06

MCK

 

 

 

 

Note: For more information about how to add agents to an ACD Queue, refer to the documentation that came with your Meridian 1 PBX.

P0990474 03

Image 32
Contents CallPilot Mini/CallPilot Installation and Maintenance Guide Copyright 2001 Nortel Networks TrademarksStatement of conditions Regulatory RequirementsContents Chapter Language Configuration Utility Chapter Upgrading CallPilot Mini/CallPilot 150 Appendix B Norstar Directory Numbers Figures P0990474 Tables P0990474 Preface Before you beginText conventions Example Group lists? YAbout the buttons on your telephone Related publicationsPreface Telephone buttonsEmea Europe, Middle East, Africa How to Get HelpUSA and Canada Cala Caribbean & Latin America Apac Asia PacificChapter How to use this guide How to use this guideHow to use this guide How the instructions are presentedFeatures of CallPilot Chapter System overviewAbout CallPilot Mini/CallPilot CallPilot Mini offersData connectors CompatibilityHardware overview Meridian 1 systems compatible with CallPilot MiniDimensions Pcmcia slotsPower Voice message storageChapter Preparing to install the CallPilot Mini/CallPilot Electrical serviceEnvironment Opening the kitUsing a LAN Preparing to install the CallPilot Mini/CallPilotManaging the CallPilot system Running without a LANChapter Installing CallPilot Mini/CallPilot Wall mounting the CallPilot Mini/CallPilotPort a and Port B Pinouts Connecting the CallPilot Mini/CallPilotInstalling CallPilot Mini/CallPilot Installing CallPilot Mini/CallPilot 150 Connecting the EMC Kit to the CallPilot Mini cables P0990474 LEDs during operation CallPilot Mini/CallPilot 150 LEDsLEDs during startup Installing CallPilot Mini/CallPilot P0990474 Chapter Initializing the CallPilot Mini/CallPilot About CallPilot ManagerInitializing the CallPilot Mini/CallPilot Configuring the Meridian 1 PBX to work with CallPilot MiniCreating an ACD Queue Initializing the CallPilot Mini/CallPilot 150 Creating an ACD Queue, stepAssigning ACD Agents Assigning ACD AgentsEnabling the Call Forward on Busy message Scheduled Block SCBBrowser requirements Computer requirements for CallPilot ManagerComputer requirements Connecting to the CallPilot Mini/CallPilot Changing the IP address using a serial cableCallPilot Mini/CallPilot 150 serial port CallPilot Mini/CallPilot 150 serial port pinoutPress the Enter key Changing the IP address using an Ethernet crossover cable Ethernet crossover cableRunning the Quick Install Wizard Quick Install Wizard parameters for a CallPilot MiniService to those mailboxes Quick Install Wizard parameters for a CallPilot Default is North America Assigned Feature Codes Feature Code name Default Number Initializing CallPilot 150 using a telephoneDetermining CallPilot 150 Feature Codes Configuring the CallPilot 150 initial parameters CallCenterRetryok Initializing the CallPilot Mini/CallPilot P0990474 Click the Specify the language to remove drop list Chapter Language Configuration UtilityChanging the languages available Language Configuration Utility Chapter Password administration Resetting passwordsResetting the system administrator password Resetting the password using a telephone CallPilot 150 onlyResetting the operator password CallPilot 150 only Resetting the password using CallPilot ManagerResetting the password using a telephone Password administrationResetting the Mailbox passwords Resetting the Modem access password Click the Access Passwords linkBacking up the CallPilot information Installing the CallPilot Backup and Restore UtilityChapter Backing up and restoring CallPilot Backing up and restoring CallPilot Type of CallPilot system Maximum disk space requiredRestoring the CallPilot information Backing up and restoring CallPilot Retrieving the CallPilot log files Backing up and restoring CallPilot P0990474 Chapter Upgrading CallPilot Mini/CallPilot Upgrading the CallPilot software versionUpgrading the message storage Upgrading CallPilot Mini/CallPilotUpgrading CallPilot Mini/CallPilot 150 Upgrading CallPilot Mini/CallPilot P0990474 Introduction Chapter TroubleshootingDiagnosing problems Troubleshooting CallPilot Mini/CallPilot 150 does not function at allCallPilot Mini/CallPilot 150 fails during a start up Power-on Diagnostics failCannot access CallPilot Manager To remove Feature Codes All of the mailboxes disappear after a software upgradeCallPilot 150 Feature Codes are inactive CallPilot 150 does not reboot following **STARTUP Inactive feature LED error messagesLED 1 is blinking quickly LED 1 and LED 2 are blinking quicklyTroubleshooting P0990474 Connecting a telephone to your computer modem Appendix a Modem AccessConfiguring your computer to access the CallPilot modem Modem Access Creating a Dial-Up Networking connectionCreating a Dial-Up Networking connection on Windows NT Advanced options box, select the Log on to network optionNetBEUI IPX/SPC Compatible Select the Specify an IP address optionSelect the Enable hardware flow control option Select the Use the following IP address optionCreating a Dial-Up Networking connection on Windows Select the Always use the following IP Address optionSelect the Advanced custom settings option Select the Allow these protocols optionNegotiate multi-link for single link connections Select the Internet Protocol TCP/IP optionInstalling the Nortel Networks Modem Configuration Utility Open the Modem Configuration Utility folderEnabling the modem on the CallPilot Mini/CallPilot Enabling Modem access using CallPilot ManagerEnabling Modem access using a telephone CallPilot 150 only Modem accessY Connecting to the CallPilot modem Connecting to the CallPilot systemConfiguring your modem to access the CallPilot modem Tip Enter Telnet 192.168.0.2 and click OKAccessing the CallPilot system using CallPilot Manager Configuring your modem for normal modem connectionsAppendix B Norstar Directory Numbers Non-expanded Modular ICS DNsModular ICS 2-port cartridge DNs Modular ICS 6-port cartridge DNsProgramming CallPilot 150 DNs to memory buttons Norstar Directory NumbersGlossary Glossary Physical components of a CallPilot Mini/CallPilot Storage place for messages on CallPilot Push button telephone that emits Dtmf tones Glossary P0990474 Index Index P0990474Using to change IP address Index P0990474

P0990474 03 specifications

Nortel Networks P0990474 03 is a significant component in the realm of telecommunications, particularly in the area of networking solutions. This device is recognized for its robust engineering, which caters to a wide range of networking needs. As part of Nortel's extensive portfolio, it showcases the company's dedication to providing high-quality technology that meets the evolving demands of businesses.

One of the primary features of the P0990474 03 is its ability to support various networking topologies. This flexibility allows organizations to seamlessly integrate the device into their existing infrastructure, ensuring that they can effectively manage data flow and connectivity. The device is designed to enhance performance and reliability, which are critical factors in today's fast-paced digital environment.

In terms of technologies, the Nortel Networks P0990474 03 employs advanced switching capabilities that optimize bandwidth usage. By efficiently directing traffic within the network, it minimizes latency and maximizes performance, which is essential for applications that require real-time data access. Additionally, the device supports a variety of protocols, enabling interoperability with other networking equipment, which is vital for heterogeneous network environments.

One of the outstanding characteristics of the P0990474 03 is its scalability. Businesses can start with a basic setup and expand their systems as their needs grow. This scalability not only supports immediate requirements but also prepares organizations for future growth without necessitating a complete overhaul of their existing network architecture.

Furthermore, the P0990474 03 integrates security features designed to protect sensitive data from potential threats. With the increasing prevalence of cyber-attacks, having robust security measures is paramount for any organization. This device employs encryption, firewalls, and other security protocols to ensure that data remains protected while in transit.

Finally, the Nortel Networks P0990474 03 is recognized for its user-friendly interface, which simplifies the management and configuration processes for network administrators. With easier monitoring tools and reporting functionalities, managing extensive networks becomes less of a challenge, allowing IT teams to focus on strategic initiatives rather than day-to-day operational tasks.

In conclusion, the Nortel Networks P0990474 03 is a versatile, scalable, and secure networking device that stands out in the telecommunications landscape. Its ability to adapt to various network environments while delivering top-notch performance and reliability makes it an invaluable asset for businesses looking to enhance their networking capabilities.