American Power Conversion PD80KF6FK1-M, PD80KG6FK1-M How to Obtain Service, How to contact APC

Page 82

How to Obtain Service

If you ordered on-site service, see your entitlement certificate and terms and conditions of the service before following the procedure described below. An on-site service

Note contract entitles you to an on-site visit by an APC technician to assess the issue, determine the problem, and replace parts, if needed. (Response time varies per contract).

How to contact APC

Customer support for this or any other APC product is available at no charge in any of the following ways:

•Visit the APC Web site to access documents in the APC Knowledge Base and to submit any customer support requests.

– www.apc.com (Corporate Headquarters)

Connect to localized APC Web sites for specific countries, each of which provides customer support information.

– www.apc.com/support/

Global support searching APC Knowledge Base and using e-support.

•Contact an APC Customer Support center by telephone or e-mail.

– Regional centers:

Direct InfraStruXure Customer Support Line	(1)	(877)	537-0607 (toll-free)

APC Headquarters U.S., Canada	(1)	(800)	800-4272

Latin America	(1) (401)		789-5735 (USA)

Europe, Middle East, Africa	(353) (91) 702000 (Ireland)

Japan	(0)	35434-2021

Australia, New Zealand, South Pacific area	(61) (2) 9955 9366 (Australia)

–Local, country-specific centers: go to www.apc.com/support/contact for contact information.

Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support.

80kW InfraStruXure PDU—Operation and Configuration

74

Image 82

Contents 80kW InfraStruXure PDU Page Audience How to find updates to this manualAbout This Manual Companion manualsPage Contents System Operation Specifications Product Information Cross-reference symbols used in this manual SafetySafety symbols used in this manual OverviewInstallation/Maintenance Maintenance performed while the PDU is receiving input powerTotal Power Off Emergency Power Off EPOEMI Overview InfraStruXure PDU ComponentsPDU front view exterior Front view interior  Wraparound Maintenance bypass Panel- Front view door openRear view interior PDU monitoring unit User connection plate  Page PDU Display Interface       Top-level menu screen Top-level status screensNavigating through screens Password-protected screens Power Factor Load-Meter ScreenVolt-Meter Screen Input Contacts Contacts ScreenOverview Open or ClosedPDU Display Interface How to connect contacts to the PDU monitoring unit Bypass Input Breakers ScreenMain Input Cross TieEntire Log Alarms ScreenNew Logged Items Clear LogLoading Limits Alarm SetupAlarm Beeper Voltage LimitsPDU Alarms Alarm Condition Explanation Message When Condition ClearedBranch Ckt Loading Panel ScreenBranch Ckt Limits Panel Configuration Distribution panelGlobal Panel Config System/Network Config ScreenSystem Password Date/TimeInput Config Electrical ConfigOutput Config Manufacturer Data Factory DefaultsFirmware Updates System IDHow to Transfer the UPS into Maintenance Bypass Operation System OperationSystem Operation System Operation How to Return from Maintenance Bypass Operation Confirm Yes, UPS Load on No, Abort Confirm Yes, UPS into Bypass No, Abort How to Ensure Total Power Off Set the UPS System Enable switch to the OFF positionSystem Operation How to Apply Power to the System PowerView RM Rev 000 English Please wait Top-Level Status Screen System Operation InfraStruXure Manager Communication ConfigurationInfraStruXure PDU Management Options Network management interfacesConfiguring the InfraStruXure Manager Connect the InfraStruXure PDU to the InfraStruXure ManagerConfiguration Overview Configuring the Network Management InterfaceConnect the InfraStruXure PDU to your network TCP/IP configuration methods Device IP Configuration WizardBootp & Dhcp configuration Option 43 = 01 04 31 41 50 43 where Use apc for the User Name and Password Local access to the control consoleRemote access to the control console Control console Use apc for both User Name and PasswordChoose Network from the Control Console menu Web interface Snmp FTP and SCP 80kW InfraStruXure PDU-Operation and Configuration Important Safety Instructions Customizing and Updating the PDUPDU Orderable Part List Power CablesCircuit Breakers 30A, 3-wire power cables Add a power cable to the PDU or RDP How to Add Circuit Breakers and Power CablesAdd a circuit breaker on the PDU Customizing and Updating the PDU How to Test the EPO Switch Testing the EPO wiring and switchesSafety warnings Customizing and Updating the PDU ATS 0 ATS 1 ATS Atsen How to connect contacts to the PDU monitoring unit Downloading firmware upgrades from a local computer How to Download Firmware UpgradesUpgrading the PDU monitor processor Xmodem Specifications 80kW InfraStruXure PDUPD80F6FK1-M PD80G6FK1-M PD80L6FK1-M PD80F6FK1-M PD80G6FK1-M PD80L6FK1-M Page InfraStruXure Standard Warranty Product InformationProduct Information APC Three-Phase Systems Life-Support PolicyHow to Obtain Service How to contact APCGeneral Changes AppendixChanges in This Manual Changes by page numberPage Index 80kW InfraStruXure PDU-Operation and Configuration UPS Page Page Page Page APC Worldwide Customer Support