American Power Conversion SYMSTRF3I PowerView Meaning Corrective Action Message Module, Failure

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PowerView

Meaning

Corrective Action

 

Message

 

 

 

 

 

 

 

Module

Bad Battery Module

A battery module has failed, and

Refer to Appendix C for module

Failure

requires replacement.

replacement procedure.

 

 

 

 

 

 

Bad Power Module

A power module has failed, and

Refer to Appendix C for module

 

requires replacement.

replacement procedure.

 

 

 

 

 

 

 

Intelligence Module is

The main intelligence module has

Refer to Appendix C for module

 

installed and failed

failed, and requires replacement.

replacement procedure.

 

 

 

 

 

Redundant Intelligence

The redundant intelligence module

Refer to Appendix C for module

 

Module is installed and

 

has failed, and requires replacement.

replacement procedure.

 

failed

 

 

 

 

 

 

 

Threshold

Load is above kVA alarm

The load has exceeded the user

Option #1: Reduce the load.

 

 

 

Alarm

threshold

specified load alarm threshold.

Option #2: Use the PowerView to

raise the alarm threshold.

 

 

 

 

 

 

 

 

 

 

Option #1: If possible, install

 

 

SymmetraTM no longer detects

additional power modules.

 

 

Option #2: Decrease the load.

 

 

redundant power modules.

 

Redundancy has been lost.

Option #3: Disable the redundancy

 

Either power module(s) have failed,

 

 

alarm by setting redundancy to zero.

 

 

or the load has increased.

 

 

(Startup-Setup-Alarms-Redundancy-

 

 

 

 

 

 

select zero.)

 

 

 

 

 

 

 

Option #1: If possible, install

 

 

Actual power module redundancy

additional power modules.

 

Redundancy is below alarm

has fallen below the user specified

Option #2: Decrease the load.

 

redundancy alarm threshold. Either

Option #3: Use the PowerView to

 

threshold.

 

power module(s) have failed, or the

decrease the redundancy alarm

 

 

 

 

load has increased.

threshold. (Startup-Setup-Alarms-

 

 

 

Redundancy-select.)

 

 

 

 

 

 

 

Option #1: Allow the battery

 

 

 

modules to recharge.

 

 

The predicted runtime is lower than

Option #2: If possible, increase the

 

Runtime is below alarm

the user specified minimum runtime

number of battery modules.

 

alarm threshold. Either the battery

Option #3: Decrease the load.

 

threshold.

 

capacity has decreased, or the load

Option #4: Use the PowerView to

 

 

 

 

has increased.

decrease the minimum runtime

 

 

 

alarm threshold. (Startup-Setup-

 

 

 

Alarms-Runtime-select.)

 

 

 

 

Bypass

 

The frequency and/or voltage is out

Option #1: Decrease the sensitivity to

 

 

of acceptable range for bypass. This

input frequency. (Startup-Setup-

 

Bypass is not in range

message occurs when SymmetraTM is

OutputFreq-select.)

 

(either freq or voltage)

on line, and indicates that the bypass

Option #2: Corrrect input voltage to

 

 

mode may not be available if

provide acceptable voltage and/or

 

 

required.

frequency.

 

 

 

 

 

Bypass contactor stuck in

SymmetraTM is stuck in the bypass

Call your contract service provider, or

 

APC Technical Support. (See inside

 

bypass position.

position, and cannot go online.

 

front cover.)

 

 

 

 

 

 

 

990-7170-001

Appendix B - Troubleshooting - Page 3

 

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Contents 380V/400V/415V 31 Frame Model SYMSTRF3I Life Support Policy Limited WarrantyTable of Contents Page Safety Symbols Safety InformationRadio Frequency Interference Operation SymbolsModels WelcomeFrame Model Description Illustration System Components SymmetraTM Component Description Model Specific Details SYMSTRF3I SYMSTRF3I SymmetraTM Components Description Specific To ModelBasic Operation Glossary of SymmetraTM Terms 8 Introduction Front Clearance Site RequirementsOperating Space Requirements Rear ClearanceModels Structural RequirementsEnvironmental Requirements Short-Term Battery Module Storage RequirementsHeat Output VAC Electrical Requirements Input/OutputEPO Specifications Electrical Requirements EPO SwitchElectrical Wiring Overview Inspect Packaging SymmetraTM Component Shipping Weight Shipping DimensionsReceiving and Unpacking Receiving the SymmetraTMMoving The SymmetraTM Frame and Modules Unpacking the SymmetraTM Frame 4 Receiving and Unpacking Model SYMSTRF3I Electrical InstallationElectrical Requirements EPO Switch Wiring RequiredElectrical Wiring Overview Input/Output Wiring Wire Size Input/Output Wiring ProcedureMinimum Emergency Power Off Switch Wiring Required Emergency Power Off Switch Wiring Procedure Bypass Balancing Transformer Wiring Optional Wiring Symbol Description Minimum Wire Gauge Bypass Balance Transformer Wiring Procedure OptionalWiring Verification Procedure Reported Output Voltage OutVHz APC Worldwide Technical Support Telephone Numbers Securing The Frame Setting The Leveling Feet Startup ProcedurePower Module Installation Battery Module Installation System Startup Procedure System Settings Setup Configuration and Advanced OperationConfiguration Display SettingsAdvanced Operation PowerView Interface PowerView Component Description PowerView ComponentsLanguage Chip Replacement Procedure Language ConfigurationTop-Level Menu Screen Startup ScreenStatus ControlSetup PowerView CommandsLogging AccessoriesFunction Options DisplayHelp DiagnosticsWall Mounting the PowerView PowerView Meaning Corrective Action Message Start-Up TroubleshootingPowerView Meaning Corrective Action Message General Threshold PowerView Meaning Corrective Action Message ModuleAlarm FailureFault PowerView Meaning Corrective Action Message BypassGeneral PowerView Meaning Corrective Action Message6 Troubleshooting Appendix B Module Failure Alarm Indicators Module ReplacementReturning Modules to APC Technical Support & Obtaining Replacement ModuleReplacement Battery Module Verification Battery Module ReplacementReplacement Module Verification Power Module ReplacementReplacement RIM Verification Main Intelligence Module ReplacementReplacement MIM Verification Redundant Intelligence Module Replacement6 Module Replacement Appendix C Input Specifications SpecificationsOperation Physical Specifications Output SpecificationsCompliance Specifications Page Tel0800 180